Motor City Buick GMC

Poor Service I purchased my Terrain at Motor City (traded in an Acadia also purchased at Motor City). With one exception I have had all maintenance and service per I purchased my Terrain at Motor City (traded in an Acadia also purchased at Motor City). With one exception I have had all maintenance and service performed by Motor City. I have complained about the engine noise/knocking several times. The last oil change I had done at Motor City I was told that the Terrain was a quart low and there was no longer a knocking. The next oil change I had done by a mechanic (this is the only service not performed by Motor City). The vehicle has continued to burn oil. Last month when the check engine light came on I took the Terrain back to the same mechanic and was told it was the Catalytic Converter and the manufacturer was responsible for repairs. When I brought the Terrain to Motor City I was treated in a less than welcoming manner. I was not allowed alternate transportation until the following day. We were not contacted when the repairs were complete. After calling to inquire about the status my husband picked up the car just before 5:30. Literally while driving away the check engine light came back on. This was in Friday, so once again we returned the car on the following Monday. When we asked about the oil consumption we were told that we would have to have an oil change done by Motor City and then bring the vehicle back after 1000 mile to have the oil checked and recorded. After about 300 miles the vehicle was a full quart low. We check the oil on a weekly basis. I am angry and disappointed with the treatment I have received. It seems pretty obvious that Motor City or perhaps GMC does NOT stand behind their products. More

Great service This dealer has great service and great prices for what I had done. I own a chevy and I will take it to them to do my service from now on. This dealer has great service and great prices for what I had done. I own a chevy and I will take it to them to do my service from now on. More

Quick service The service writers were helpful, friendly, and very quick. I was in and out of the dealership within a few minutes. I would highly recommend this dea The service writers were helpful, friendly, and very quick. I was in and out of the dealership within a few minutes. I would highly recommend this dealership More

GMC motor city Our car buying experience was easy and fast. Our salesman, Ryan Benak, knew what we were looking for and made the buying process fast and simple. He w Our car buying experience was easy and fast. Our salesman, Ryan Benak, knew what we were looking for and made the buying process fast and simple. He was understanding and no pushy. We will definitely go back to him when we are in the market for another car. More

Service Thank you for changing to oil in a timely manner and picking me up to get my car. Will be looking forward to another oil change Thank you for changing to oil in a timely manner and picking me up to get my car. Will be looking forward to another oil change More

Excellent Service We recently purchased a New GMC! Our salesmen Neil Martinez went above and beyond to find exactly what we wanted. We highly recommend Neil and the re We recently purchased a New GMC! Our salesmen Neil Martinez went above and beyond to find exactly what we wanted. We highly recommend Neil and the rest of the Motor City Team! More

Excellent service! I bought my Acadia from this dealership five years ago and been taking my car for service at the same place since then. The Tech Service Rep, Bill Uri I bought my Acadia from this dealership five years ago and been taking my car for service at the same place since then. The Tech Service Rep, Bill Uribe, has been assisting me in those five years and his professional and friendly attributes are exemplary. More

Service Department is 5 Star We have , over the years, worked with Ford, Nissan, Dodge. We started with MOTOR CITY GMC when we purchased a Saturn Vue. That’s been more than 10 yea We have , over the years, worked with Ford, Nissan, Dodge. We started with MOTOR CITY GMC when we purchased a Saturn Vue. That’s been more than 10 years ago now and we’ve had nothing but positive experiences with this dealers service department. As well as the salesmen , David Fletcher, now retired and Steve Floyd as well as multiple other staff. I hold my breath everytime, waiting for the ball to get dropped. Hasn’t happened yet and I tell everyone how I feel about that. My Acadia lease will be up in September and I’m excited to choose my next vehicle there. More

Thank you Carlos I have been thinking about a mid sized truck looked at some colorados then canyons I had not seen what I was looking for so I went in to check stock. I have been thinking about a mid sized truck looked at some colorados then canyons I had not seen what I was looking for so I went in to check stock. I told Carlos what I wanted he found 3. He took me stock yard I took home a 4x4 canyon. More

Liberating. We didn’t get held hostage in a cubicle waiting. Carlos was friendly and helpful. We didn’t feel pressured. He didn’t hold us prisoner in his cubicle all day like the last dealership Carlos was friendly and helpful. We didn’t feel pressured. He didn’t hold us prisoner in his cubicle all day like the last dealership More