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Motor Cars Mitsubishi - Service Center

Aurora, IL

4.7
50 Reviews

50 Reviews of Motor Cars Mitsubishi - Service Center

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September 17, 2025

I love this dealership. My SUV is one of the best vehicles I've ever bought!! More

by keke1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Derka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meghan Brozenec
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2025

Waited over 3 hours for an oil change, tire rotation, gas cap installation and check engine light info. No one discussed any condition of my car with 0 feedback on anything including brakes, shocks or why my More

by ONTHEFOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Meghan Brozenec
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier was so apologetic. She was nice.
Sep 17, 2025 -

Motor Cars Mitsubishi responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 11, 2025

Very convenient, polite and quick service . Tony listens to concerns and provides good service. Easy transaction. More

by OGLEWG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Derka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meghan Brozenec
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Madsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Motor Cars Mitsubishi responded

It's great to hear that Tony and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Motor Cars Mitsubishi!

September 10, 2025

I would like some transparency with some of the repairs. Maybe providing images would help. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Brozenec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Motor Cars Mitsubishi responded

Thank you for providing this feedback, Pat, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 10, 2025

Good service rendered and I was glad they respected time. Surely, I would like to return there for my next car servicing More

by ndemfest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Brozenec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Motor Cars Mitsubishi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

August 17, 2025

The staff at the dealership are top notch and wouldn't think of taking my car anywhere else for service!! Thank you for the always great service! More

by Emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Derka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meghan Brozenec
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Madsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Motor Cars Mitsubishi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Motor Cars Mitsubishi, we look forward to having you as a valued customer for many years to come!

August 14, 2025

Outstanding quality service Been dealing with Scott Grove and Tony for decades , high quality human beings ! Purchased 3 autos here Tony in service is phenomenal, please retain him ! More

by F.GUIGLIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Derka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meghan Brozenec
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Madsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Miller
Aug 14, 2025 -

Motor Cars Mitsubishi responded

Thank you for choosing Motor Cars Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 12, 2025

They took care of me quickly, professionally & honestly. The work that was done was finished in about 40 minutes which was good. More

by PBUDNIK
Service Time
Recommend Dealer
Yes
Employees Worked With
John Madsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

Motor Cars Mitsubishi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Motor Cars Mitsubishi.

August 12, 2025

Always so kind thoughtful and knowledgeable. I drive a long way to come to this dealer instead of much closer ones just because I know I won't be hassled or and will be treated well by the whol More

by Kathryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Derka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

Motor Cars Mitsubishi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 12, 2025

In the process of renovating the dealer it’s a mess and smells like paint. More

by R.SANTIAGO1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Derka
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Motor Cars Mitsubishi responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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