Motion Kia - Service Center

Refused to honor Kia vehicle warranty On August 24th, I brought in my Kia for warranty service for a defective wheel bearing. The dealership confirmed over the phone that the front right On August 24th, I brought in my Kia for warranty service for a defective wheel bearing. The dealership confirmed over the phone that the front right wheel bearing was fully covered under warranty for 100,000 miles. The vehicle had only 67,315 miles on it at the time. On August 25th, the dealer refused to honor the warranty saying that the defective wheel bearing was caused by an accident. This car has NEVER been in any front end accident. Ever. The dealer wanted to charge us several hundred dollars to do the repair. I protested and argued that the car was never in any such accident and that they were obligated to do the repair for free. They refused and would not release my vehicle back to me unless I paid them $85.60 for their time to look at the vehicle. I refused and told them I owed them nothing as they incorrectly refused to honor the warranty. They still refused to release my vehicle to me until they received payment. Basically, they were holding my vehicle hostage to collect a fee to which they were not entitled. The Service representative, Glenn, had the nerve to tell me that if I had done some oil changes there, they would have considered honoring the warranty. I was unaware that honoring a warranty was conditional upon having other services provided by that dealer. In fact, there is no such rule and what they do is unethical and ILLEGAL. The following week when I had some spare time, I brought the car to a different Kia dealership. This dealer looked at the car and said that it was eligible for free repair under warranty and that the other dealer was either mistaken or trying to defraud me of hundreds of dollars. They performed the repair for free and now I have a credit card dispute with Motion Kia. Reading other reviews, you will see that this is not an uncommon experience at this awful dealership. Never again will we set foot in that dump. More

Bad Service experience Don't even know where to start....service and communication were lacking. I am sorry for the money I spent at this dealership. From not booking my app Don't even know where to start....service and communication were lacking. I am sorry for the money I spent at this dealership. From not booking my appointment for service and a loaner car to having to keep my car for 4 days for a 1 day job, not washing my car twice when it was there as promised (first time I had a coupon and they ignored it) and performing a voluntary recall service without telling me, it was an unpleasant experience. To boot, the price quoted for my service was $400+ off. The General Manager did not even acknowledge the emails I sent to let him know about my experience. What really tops it off is Kia Corporate contacted him about my experience and he told them he'd call me to discuss what they can do to make things right with me. I'm still waiting for that call........it's been over a month now. More

Upset Customer I was really upset today, and didn't know how to handle it in person. I went in for a routine oil change, and they charged me over $200. I wasn't awar I was really upset today, and didn't know how to handle it in person. I went in for a routine oil change, and they charged me over $200. I wasn't aware that they were doing all of these things to my car, like replacing all these filters and inspections without asking. I was too embarrassed to say that I couldn't afford it. I really wish I would have said something, but this being my first brand new car, I wasn't sure if it was routine at the 15,000 mile mark and didn't want to look like an idiot. I wish they would have told me everything before hand, and I'm seriously contemplating not going back, even if that means no free tires for the life of the car... More

I brought my car in for something that was covered under the federal emmissions warranty. They (Adam) made a huge deal about not covering it because I didn't have my maintainence done at the dealership. I p the federal emmissions warranty. They (Adam) made a huge deal about not covering it because I didn't have my maintainence done at the dealership. I provided them with copies of all my previous service records. They then insisted that I had to have the 60000 mile maintainence done or they wouldn't do the repair under warranty. Keep in mind this is under the FEDERAL EMMISSIONS WARRANTY. I talked to two other auto service departments who both said the repair needed to be covered regardless of any other issues. I paid and had the 60000 mile maintainence done. Brought the car home. Went out to start it the next day and the battery was dead. I had it towed back to them and paid to have it replaced. Less than one week later the check engine light is back on. I went back in to talk to Adam. I told him i was not very happy with having to bring it back in again when they just did a "full diagnostic and recommended maintainence" he told me they could scan it and I said fine. THEN HE STARTED IN ON ME ABOUT HOW THEY SHOULDN"T HAVE COVERED THE CATALYTIC CONVERTER!!!! IT IS covered under FEDERAL WARRANTY. I told him I didn't even care. He kept harping on and on about all the things my car needed done. It was a coolant flush, an air filter and a transmission flush ALL of which I PAID them to do! I just expected my car to run with less problems than when I brought it in. I told him I paid for all the things you told me needed to be done. I had a right to be happy my car wasn't working. He was such a jerk ( to put it nicely) I walked out without gettting it scanned. I would rather pay to have it scanned somewhere else to never have to deal with Adam again. In fact.... after this I will not own another Kia product because this is what kind of service they think is acceptable at their dealerships. More

I had been a customer at Lincoln Motion for over 7 years. Even sent some of my friends there,,but since they changed to a Kia dealership, I've lost respect for them. I had my car serviced there 95% of the Even sent some of my friends there,,but since they changed to a Kia dealership, I've lost respect for them. I had my car serviced there 95% of the time. When I asked for a printout of the services I had there since day one, they first told me no problem. BUT after many, many phone calls (they were suppose to call ME back, which they didn't)and after my dropping in two times to the service dept, I was told they couldn't give me that report. It was MY responsiblilty to keep track of the service to my car. I even offered to bring a ream of paper in to print it out but they just couldn't give me the information I wanted. So, I will never go or refer to these people again. More