Motion Kia

Bad Service experience Don't even know where to start....service and communication were lacking. I am sorry for the money I spent at this dealership. From not booking my app Don't even know where to start....service and communication were lacking. I am sorry for the money I spent at this dealership. From not booking my appointment for service and a loaner car to having to keep my car for 4 days for a 1 day job, not washing my car twice when it was there as promised (first time I had a coupon and they ignored it) and performing a voluntary recall service without telling me, it was an unpleasant experience. To boot, the price quoted for my service was $400+ off. The General Manager did not even acknowledge the emails I sent to let him know about my experience. What really tops it off is Kia Corporate contacted him about my experience and he told them he'd call me to discuss what they can do to make things right with me. I'm still waiting for that call........it's been over a month now. More

Excellent Andy! I went in to Kia not expecting to buy anything. Andy and Kevin were so nice and had all the patience in the world for my indecisiveness. Needless to s I went in to Kia not expecting to buy anything. Andy and Kevin were so nice and had all the patience in the world for my indecisiveness. Needless to say I left Kia with a new leased Kia Soul and I love it! More

Upset Customer I was really upset today, and didn't know how to handle it in person. I went in for a routine oil change, and they charged me over $200. I wasn't awar I was really upset today, and didn't know how to handle it in person. I went in for a routine oil change, and they charged me over $200. I wasn't aware that they were doing all of these things to my car, like replacing all these filters and inspections without asking. I was too embarrassed to say that I couldn't afford it. I really wish I would have said something, but this being my first brand new car, I wasn't sure if it was routine at the 15,000 mile mark and didn't want to look like an idiot. I wish they would have told me everything before hand, and I'm seriously contemplating not going back, even if that means no free tires for the life of the car... More

Leased a 2016 Kia Sorrento Jonathan Cardenas and the rest of the staff were very helpful in helping me decide between a Sorrento and a Sportage. I have three kids in car seats a Jonathan Cardenas and the rest of the staff were very helpful in helping me decide between a Sorrento and a Sportage. I have three kids in car seats and they let me see how the actual seats fit. Once I figured out what worked for me and my kids Jonathan was able to work with me to make it fit my budget. More

TREATED ME LIKE A DOG!!!!!!!!!!!!!!!!!!!!!! It all started last September 2012, when I bought a Kia Optima Hybrid. After 3 weeks bubbles appear in one of the tires. Gary the manager of Motion Ki It all started last September 2012, when I bought a Kia Optima Hybrid. After 3 weeks bubbles appear in one of the tires. Gary the manager of Motion Kia would not give me a tire and said that the bumper to bumper warranty will not cover the tire.Aren't the tires included in the bumper to bumper warranty? He told me to leave the car and he'll take care of the problem. I told him how am I going to go home? He said it's my problem. I eventually got him on the phone and told him if he doesn't give me a replacement of the tire, I will never buy anything from the dealership again. I didn't threaten him, I just said I won't do business with him again. It's not a threat! The next thing that happened with the car is the air conditioning won't work. Motion Kia had the car for 2 months and they couldn't fix it. After constant follow-up with them they told me they have to get the parts in Korea. Finally after exchausting everything else, they have to put a new wire harness in the car. Motion Kia must have spent over 10,000 $ to cover car rental/labor/parts.Adrian the service manager felt ssorry for me not having my car, but still paying for it. He told me one day, he'll replace the bad tire and the least he can do for me after all the aggravations I've been through with the car. Why couldn't Andy, the salesman or Gary the manager do what Adrian did that would only be good business. Now I had a problem with my trunk open up unexpectedly which is very dangerous! The reason I believe this is happening is they did a bad job in installing the wire harness. Last July 25th,I ran over a rock on Route 280 and the log nuts are too tight and had a serious problem taking it off. Motion Kia was the one who rotated the tire and put the log nuts too tight. I went to Motion Kia that day very angry, because they put me and my wife in a very dangerous situation. I was yelling in the showroom and they took me out. Andy told the guy that was in my face that I am a minister,, I said can a minister not allowed to get mad? Only God is perfect Wouldn't you yell if you were in my situation? So I am now barred for life in Motion Kia. This is the best thing that ever happened to me. Thank you and God Bless!! More

GREAT EXPERIENCE !!! Lorre and Jim from Motion KIA in Mt. Olive, NJ made buying a new car as exciting as it should be. Without question this was the best car buying experi Lorre and Jim from Motion KIA in Mt. Olive, NJ made buying a new car as exciting as it should be. Without question this was the best car buying experience we have ever had. No haggle, no high pressure. No rip offs. From now on, we will go here first for all of our vehicle needs. We are from Staten Island, NY and drove one hour and it was worth the trip! They were fantastic to deal with. I would buy another car here and tell somebody I know to buy or lease here. More

Treated like family Third Kia I bought there and each time it was a great experience. The did exactly what they had promised, honored the internet quote, got a great pric Third Kia I bought there and each time it was a great experience. The did exactly what they had promised, honored the internet quote, got a great price and everything went smoothly. I have been back twice with my first Kia Optima for routine maintanace, the first one was on the house, everything went right on time, no wait and flawlessly. I recommend this dealer. More

Best car buying experience Go to motion KIA mt. Olive. I absolutely hate stepping into car dealerships, walked out of 2 before going to Motion. Andy K is best. Thank you. Go to motion KIA mt. Olive. I absolutely hate stepping into car dealerships, walked out of 2 before going to Motion. Andy K is best. Thank you. More

It started with a professional e-mail exchange, Mike always answered very promptly and honestly and quoted a very fair price compared with Edmunds and Kelly Blue Book. He was on time for an appointment always answered very promptly and honestly and quoted a very fair price compared with Edmunds and Kelly Blue Book. He was on time for an appointment and lived up to the promise on the purchase as well as trade-in. He took his time during the test drive, extremely knowlegable, so differet from most car salesmen I have met over 40 years of car-buying. No pressure whatsoever, I was introduced to the General manager and Credit manager as well as Service manager everybody was very professional and friendly, I would buy another car from Mike and the Dealership in a second. More