Motion Kia

Great car buying experience Our experience at Motion Kia with our sales consultant, Raul Pastrana, was absolutely one of the best we've ever had - a refreshingly straightforward, Our experience at Motion Kia with our sales consultant, Raul Pastrana, was absolutely one of the best we've ever had - a refreshingly straightforward, unpressured process. Being in our sixties, we've bought many vehicles at a variety of dealerships in Virginia and New Jersey over the past 40+ years so we have many different car buying experiences with which to compare. At Motion Kia, everyone with whom we had contact was knowledgeable and friendly from Raul (our wonderful salesperson), to Sal (Sales Manager), to Orlando (Business/Finance). There was good followup, no question was left unanswered, and we felt valued as customers. This is our first Kia but so far we love our Niro and love the sales staff at Motion Kia. More

very friendly and patient Howie from Motion Kia was very patient and friendly in helping us replace our lease vehicle with a new Sedona. Orlando in financing was very nice and Howie from Motion Kia was very patient and friendly in helping us replace our lease vehicle with a new Sedona. Orlando in financing was very nice and answered questions in getting us through the financing More

Amazing Howie was amazing and all of the staff! They will definitely have all my future business and I will send anyone I can to them! Thank you guys?? Howie was amazing and all of the staff! They will definitely have all my future business and I will send anyone I can to them! Thank you guys?? More

2nd Kia , Same dealership Always received straight answers. Our rep Harold Weiss was very courteous , honest and fair. Always seem to have a great experience with them. Overal Always received straight answers. Our rep Harold Weiss was very courteous , honest and fair. Always seem to have a great experience with them. Overall a pleasant experience with the purchase , no feelings of being short changed or pressured. More

An enjoyable experience...we will return! I gave this dealership 5 stars because they exceeded our expectations in helping us purchase our car. Its not your typical car dealer. Bill McLaughlin I gave this dealership 5 stars because they exceeded our expectations in helping us purchase our car. Its not your typical car dealer. Bill McLaughlin handled every question we had with ease. Orlando and Mike made us feel comfortable from beginning to end. I can't say enough about Motion Kia. Definately 5 star customer satisfaction. More

Always a great experience Not sure why the negativity here, but I've purchased 3 vehicles here and always treated with respect and like a family member when it comes to custome Not sure why the negativity here, but I've purchased 3 vehicles here and always treated with respect and like a family member when it comes to customer service. Provided lunch when I was here and always move the process along quickly. The management was easy to work with and no back and forth nonsense, just great deals and I recommend them all the time. Motion Kia is great and will continue to buy my vehicles and service them at their dealership!!! More

Rudest disrespectful lying and very emotionally unstable!!!! Leased a 2017 Kia Sorento from Motion Kia. Brought it back to install auto start. Since then have had nothing but problems as there are recalls and Leased a 2017 Kia Sorento from Motion Kia. Brought it back to install auto start. Since then have had nothing but problems as there are recalls and other actions the dealers force on you with the language on the receipt that customer requested the work to be done...I did not request anything nor was I told the work would be performed. Service desk guy is extremely condescending and disrespectful. Panoramic Sunroof was making noise took three weeks for the work to be completed and approved by Kia Corporate. The same noise is now still there (I doubt it was replaced as it is the exact same noise coming from the exact same location of the roof) mind you this is a $42,000 vehicle with hardly any miles on it. There were other problems like the rear view camera stays on while driving (forward). Told me to take a video, I did showed it to them and they said it's not their fault. I was told by Corporate to take it to another dealer and pay to have it diagnosed for the issues. A new car, pay for a diagnosis, really!!! Additionally when I picked up the car there are scratches on the car (brand new car). Service guy, owner and GM told me I did it and covered it with touch up paint. (They just had the car for 3 weeks). Like that is possible and I explained that there was an inspection on my car when it was dropped off and nothing was reported on the car. Nope...they screamed at me that I did it and touched it up. Took it to a auto body specialist and they found that not only are that gaping scratch there but that there are scratches in the same area where he can see they buffed and tried to fix and yes the scratch has touch up paint ... by them. I don't have touch up paint nor am I trained to perform body work. Owner flipped out screaming at me and told me to get out (there are other reviews on this site where owner treated a customer the same way and threw her out...I left as I felt completely threaten as he was waiving his arms and beaming red in the face, then he ran after me in the parking lot with the same screaming and flailing. That's right, the owner...sounds crazy right! I felt completely threaten. I have NEVER seen such a act of diatribe. Then the GM came outside and told me to get off their property. I called someone to assist me as I did not want to remove the car without documentation of the damages first and GM was very different toward him and promised to look into it. It has been three days and no call. I called Kia corporate and they will not do anything about the dealer and his employee's behavior or the scratches. Additionally when I left they gave me someone else's description of work. This is not my first Kia but it is certainly the last!!!!!!!!!!!!!!! My sincere recommendation is to never to business with this dealer. They are liars, incompetent, vengeful, and very, very angry people. If you don't believe this review keep reading other reviews...everyone is not conjuring up these events that are happening to them. Stay away from Kia and the dealer. There are better cars out there for less and the dealers treat you with the respect you deserve (and are paying for)!!! There should be a choice of negative stars in ratings. More

Go somewhere else Easily the worst car buying experience I've ever had. Bought a used car from them almost 4 months ago and still haven't received my plates and registr Easily the worst car buying experience I've ever had. Bought a used car from them almost 4 months ago and still haven't received my plates and registration yet. I've left messages for both the GM and sales manager with no call back. Each time I have to go in to renew my temporary plates the sales manager acts as if I'm bothering him and he doesn't have time. When I asked how much longer it will take I was told "I don't know, go home and wait for the phone call". You might save a few dollars here but the lack of customer service and aggravation aren't worth it. More

Motion Kia Excellent sales and management staff Shopping for a new lease . Went to another Kia dealship but felt rushed and sales staff was pushy Motion Kia is Excellent sales and management staff Shopping for a new lease . Went to another Kia dealship but felt rushed and sales staff was pushy Motion Kia is a friendly environment ! More

Ripped Off and Lied To I am a single mom trying to rebuild life and credit after an abusive marriage to an addict. I struggle and make mistakes mostly out of desperation. I I am a single mom trying to rebuild life and credit after an abusive marriage to an addict. I struggle and make mistakes mostly out of desperation. I was desperate for a car when I went to Motion Kia. They sold me a car with high mileage and refused me a warranty. I was not permitted to test drive or look at other cars. I was told this was only option bank would allow. I was assured they had personal knowledge of this car and it's owner. They said they completely checked out the car in their shop. I was advised to lie to the bank about the amount of down payment. I was promised that I would only have to be on this car for 10 months. When I picked up plates I complained of noises. No help. One month later car off the road foe a month for broken radiator. No help from dealer. Would fix for almost $1,000. Car was off road for a month till I could scrape together money to fix. Now the starter is gone. Car back off the road. Not a cheap fix on this car it's buries. Car has to be towed. Called bank bank told me to go to dealer. Salesman who helped me made like he didn't know me other one gave me dirty looks. And finally I cannot ever refinance this loan with this particular bank or roll over negative equity into another loan. I am forced to pay on the remainder of the loan on a car that won't last that long More