Motion Kia

Review Removed in Good Faith I am removing my previous review, because of the shown good faith of the owner of the dealership, Ben. He is helping to fix the errors made and is goi I am removing my previous review, because of the shown good faith of the owner of the dealership, Ben. He is helping to fix the errors made and is going to make it right. More

Krazy 'bout Kia Until I actually walked into the Motion Kia Dealership, I would have never even considered buying a foreign car. Man was I wrong.! I originally came i Until I actually walked into the Motion Kia Dealership, I would have never even considered buying a foreign car. Man was I wrong.! I originally came in because of another vehicle that I was thinking of getting. As the Kia salesman approached me in the parking lot I was thinking here comes the usual sales pitch with pressure and hidden costs. I was greeted by Jeff with a friendly hello asking what he could do for me. I told him what I was looking for, how much I wanted to spend and that I didn't want to stay here all day. He agreed and told me that wouldn't happen. It didn't. He listened to what I wanted, found me a newer model, gave me a fantastic price and most of all I was out in just a couple of hours. Definitely, telling family and friends to go to Motion Kia. More

Great buying experience. Awesome vehicle! Just bought a Kia Sportage to replace my Jeep, and much to my surprise, I love it! Having been a Jeep fan, I had my reservations about buying a Kia, b Just bought a Kia Sportage to replace my Jeep, and much to my surprise, I love it! Having been a Jeep fan, I had my reservations about buying a Kia, but I am pleasantly surprised by the style, and comfort of the Sportage. It handles beautifully and has a nice, smooth ride. The sales team was wonderful to work with - particularly Kyle (sales) and Bob (manager). I recommend Motion Kia to anyone thinking about buying a new car. Kia's are new and fun!! More

Best car buying experience ever! I hate going to car dealers. I've bought many cars in my lifetime and it was always pulling teeth to get the numbers. Not here though, I met Jeff Sanc I hate going to car dealers. I've bought many cars in my lifetime and it was always pulling teeth to get the numbers. Not here though, I met Jeff Sanchez who was fair and honest and showed me the Sorento EX V6. I asked for lease and finance numbers and the General Manager Bob came out to give me the payments. They were upfront and asked if there was anything else they could do to earn my business that day and I said give me a good number on my trade. They actually gave me more than I thought I would get. I met Orlando to do the finance paperwork and there were no gimmicks or surprises. I drove it home just 2 hours after meeting them. What a wonderful experience, smooth and transparent. I wish every sales experience was like this. I'll recommend them to anyone who needs a new car. Thank you More

Customer Service??? what's that? Took the car for a warranty repair on Thursday, they would not offer loaner because the vehicle was not purchased there...had to pay for a rental. Th Took the car for a warranty repair on Thursday, they would not offer loaner because the vehicle was not purchased there...had to pay for a rental. The replacement part did not arrive on Friday as they promised so they blamed warehouse. On Saturday they had the nerves to blame Fedex for not having the part. In short, a one day repair ended up having the vehicle in the dealership for four days. When trying to get some money back for the rental since they did not offer a loaner they referred me to Kia Corporate assuring me that they always honor this type of claims, well... they did not. On top of all that they used scare tactics in order to do a transmission flush at under 60000 miles for which they charged me over $245, which later on I read on the manual and online that that kind of service is not necessary on sealed transmissions.( again I couldn't have a discount even though they performed such a poor service) STAY AWAY More

Car Dealers.... Unfortunately, a large number of car dealers have a bad reputation, whether they sell used or new. I leased my first vehicle from Motion and had a fa Unfortunately, a large number of car dealers have a bad reputation, whether they sell used or new. I leased my first vehicle from Motion and had a favorable experience. Upon looking at leasing another vehicle from Motion, my new rep Andy left much to be desired. Unfortunately, little useful information was provided, and all he wanted to do was see my current vehicle and get me in there; with essence of snide. I preferred to save some time and do some of the leg work prior. Fortunately, I found another local dealer that was accommodating to my needs and I felt far more valuable, not just another sale to be made and forced had I visited the dealership ASAP. This other local dealership took the time to go over my options and gave me pricing, so my in dealership experience is shorter, more pleasant, and less smoke and mirrors on the sales floor to get the sale done. More

Refused to honor Kia vehicle warranty On August 24th, I brought in my Kia for warranty service for a defective wheel bearing. The dealership confirmed over the phone that the front right On August 24th, I brought in my Kia for warranty service for a defective wheel bearing. The dealership confirmed over the phone that the front right wheel bearing was fully covered under warranty for 100,000 miles. The vehicle had only 67,315 miles on it at the time. On August 25th, the dealer refused to honor the warranty saying that the defective wheel bearing was caused by an accident. This car has NEVER been in any front end accident. Ever. The dealer wanted to charge us several hundred dollars to do the repair. I protested and argued that the car was never in any such accident and that they were obligated to do the repair for free. They refused and would not release my vehicle back to me unless I paid them $85.60 for their time to look at the vehicle. I refused and told them I owed them nothing as they incorrectly refused to honor the warranty. They still refused to release my vehicle to me until they received payment. Basically, they were holding my vehicle hostage to collect a fee to which they were not entitled. The Service representative, Glenn, had the nerve to tell me that if I had done some oil changes there, they would have considered honoring the warranty. I was unaware that honoring a warranty was conditional upon having other services provided by that dealer. In fact, there is no such rule and what they do is unethical and ILLEGAL. The following week when I had some spare time, I brought the car to a different Kia dealership. This dealer looked at the car and said that it was eligible for free repair under warranty and that the other dealer was either mistaken or trying to defraud me of hundreds of dollars. They performed the repair for free and now I have a credit card dispute with Motion Kia. Reading other reviews, you will see that this is not an uncommon experience at this awful dealership. Never again will we set foot in that dump. More

Bad Service experience Don't even know where to start....service and communication were lacking. I am sorry for the money I spent at this dealership. From not booking my app Don't even know where to start....service and communication were lacking. I am sorry for the money I spent at this dealership. From not booking my appointment for service and a loaner car to having to keep my car for 4 days for a 1 day job, not washing my car twice when it was there as promised (first time I had a coupon and they ignored it) and performing a voluntary recall service without telling me, it was an unpleasant experience. To boot, the price quoted for my service was $400+ off. The General Manager did not even acknowledge the emails I sent to let him know about my experience. What really tops it off is Kia Corporate contacted him about my experience and he told them he'd call me to discuss what they can do to make things right with me. I'm still waiting for that call........it's been over a month now. More

Excellent Andy! I went in to Kia not expecting to buy anything. Andy and Kevin were so nice and had all the patience in the world for my indecisiveness. Needless to s I went in to Kia not expecting to buy anything. Andy and Kevin were so nice and had all the patience in the world for my indecisiveness. Needless to say I left Kia with a new leased Kia Soul and I love it! More

Upset Customer I was really upset today, and didn't know how to handle it in person. I went in for a routine oil change, and they charged me over $200. I wasn't awar I was really upset today, and didn't know how to handle it in person. I went in for a routine oil change, and they charged me over $200. I wasn't aware that they were doing all of these things to my car, like replacing all these filters and inspections without asking. I was too embarrassed to say that I couldn't afford it. I really wish I would have said something, but this being my first brand new car, I wasn't sure if it was routine at the 15,000 mile mark and didn't want to look like an idiot. I wish they would have told me everything before hand, and I'm seriously contemplating not going back, even if that means no free tires for the life of the car... More