Autosport Chevrolet - Service Center
Hackettstown, NJ
171 Reviews of Autosport Chevrolet - Service Center
They make it very easy to purchase or lease a vehicle. Tom and Kevin are excellent. Tom and Kevin are excellent. More
I was very pleased with their service Would recommend this dealership to everyone Who is shopping for a new car this dealership to everyone Who is shopping for a new car More
I always bring my Equinox here for oil change and tire rotation just as I have done with my last two Cruze’s from this dealer. Phone calls and in person visits receive nothing but the most courtesy and pr rotation just as I have done with my last two Cruze’s from this dealer. Phone calls and in person visits receive nothing but the most courtesy and professionalism from the service department. More
My experience at this dealership was extremely unpleasant. I came in on April 29, 2023, with one of my tires leaking air. I explained that I had purchased a contract when I purchased my vehicl unpleasant. I came in on April 29, 2023, with one of my tires leaking air. I explained that I had purchased a contract when I purchased my vehicle that would cover the cost of any repair to my tire. I had come to this dealership before for this same reason, two years ago, and they replaced my tire without a problem. This time, I got the impression that they did not want to help me or accept the contract. I wouldn't have minded since the contract was several years old and purchased from another dealership. But, they told me they would do the work regardless and tried to convince me to get work done on my car that I did not need. Instead of turning me away or not accepting the contract, they accepted the contract. I waited at the dealership for just over an hour while they worked on my car. During my wait, I was working in the service waiting room and I saw the mechanic with my car keys talking to the man behind the service desk and they were giving me weird looks. I ignored this and assumed that they were just frustrated that I was not going to be paying for my service and the contract company was paying instead (which I am assuming is less money than I would have to pay them). When my car was finished, I was handed my keys and told that my one tire did have a leak and was "fixed" and then the man condescendingly explained how tire pressure fluctuates with the temperature outside so I really shouldn't worry if my car tire pressure changes. I was not told what was done to "fix" my tire, but I was handed my keys and got the impression that they wanted me to leave. When I went outside to my car, my girl scout cookies that I had left in the front were eaten!!! I know that the dealership is not responsible for items left in the vehicle, but eating my cookies was seriously unnecessary. I know this review is already long, but the WORST is yet to come. THE VERY NEXT MORNING THE TIRE THAT THEY "FIXED" WAS FLAT AND I HAD TO CALL AAA TO COME AND CHANGE MY TIRE. I THEN WENT TO A DIFFERENT CHEVROLET DEALERSHIP TO GET MY TIRE REPLACED. The tire was "fixed" less than 12 hours prior. When AAA came, I looked at the tire. They told the contract company that they internally patched the tire, but they did not. They put a plug into it and the plug was NEXT TO the hole NOT in the hole. I have pictures and videos of the tire. The guy who took my tire off said "This is the worst plug job that I have ever seen. They put a second hole in your tire instead of fixing the first". This led to me needing to leave work early to get my tire fixed and spending more time and money on this situation than would have been necessary if they had just actually fixed my tire or replaced it to begin with. SO. Needless to say, I will never go back to this dealership. And I highly suggest that you don't either. More
Professional, personable, caring, informative. Customer service and follow up is great! Highly recommended for first time or veteran buyer. Customer service and follow up is great! Highly recommended for first time or veteran buyer. More
This dealership is professional, honest, accommodating and customer service driven. This is a great company to work with. I just found out that they are GMC certified as well so now they will be servici and customer service driven. This is a great company to work with. I just found out that they are GMC certified as well so now they will be servicing all 3 of our cars! Thank you Motion Chevrolet More