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Mossy of Picayune

Picayune, MS

Overview
Employees
Reviews
Vehicles
4.8
69 Reviews
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241 Frontage Rd

Picayune, MS

39466

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Showing 69 reviews

June 19, 2025

Friendly service. Everyone was very helpful with the purchase of my new vehicle.exceptional service. More

by angela_melson050187
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Bourgeois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Miciello
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June 19, 2025

Wyatt’s easy going manner made our experience enjoyable. He was professional, explaining everything in detail. Kaitlyn was informative and a pleasure to work with. More

by Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Bourgeois
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 07, 2024

the people there was very friendly. they greed us out front. I was asked what I was looking for and I told them. they was very easy to work with. More

by shirleythompson4786
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
james. allen
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January 20, 2024

Took me three days & six attempts, via email, to finally get the dealership to quote me their bottom line price and when they did, the price was $678.00 higher than their price when I first contacted them. More

by Frustrated to say the least
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Alexis Campbell & Sarah Kerry
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Jan 20, 2024 -

Mossy of Picayune responded

Mr. Williams, First, I want to apologize for the delay in responding to your request for price. We give prices every day, for new and used purchases, with and without taxes, which is why Alexis requested your address, but you declined. Most customers want the "out the door" price". Since we sell in Mississippi, Louisiana, Alabama, and Florida, taxes and fee's differ tremendously. I make no excuses for our pricing or our auto butler and etch. The $899 includes a sealant that we re-apply, including a detail, 2 times per tear for 5 years. ( a $700 value includes a paint warranty). Our etch is a theft deterrent, with a sheet metal acid etched, and included a $2500 payment if the vehicle is not recovered. As For prices, they are based on the market. This vehicle was priced at $42,889 on 12/10/2023. Since then, the book value has dropped, which was adjusted on 12/29/2023 to $37,888. on 1/11/2024, Our manager dropped the price to $37,210, but the syndication tool we use went back to the previously published price of $37,888 on 1/17/2024. It doesn't happen often, but it did here. In researching similar vehicles online, they range from a low of $37,995 (Opelouses) up to $44,935 (Jackson, MS.). At $37,888 this vehicle is still a CarGurus "Good Deal" and a CarFax "Good Value". Again, I apologize that we were unable to assist you, but every day we evaluate our pricing. We don't put our 2nd best price on the internet, so Alexis should have simply explained that based on the market and competition, the $37,210 was our best price. Sincerely, Roger Bacon Owner

Jan 20, 2024 -

Frustrated to say the least responded

Mr. Bacon, Thank you for your time to respond. Good communication & trust are important values, on both sides, in any transaction. I did not receive my simple requests in a timely manner and the repeated same apologies did not foster any trust for your dealership. Sorry, the frustration I experienced, means more to me than you selling me a Fair deal vehicle per Car Gurus. By the way, you incorrectly stated a “Good” deal, by Car Gurus, in your response above. Regards, Tim

November 09, 2023

Service appointment time means absolutely nothing. Can’t blame it on the service rep or the technician because it has to do with management. Why else would you wait 2 hours after appointment time befo More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobody
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November 03, 2023

8:30 oil change appt. It is 11:06 and I'm still here waiting. Why even make appointments if you can't honor them. Pitiful way to do business. More

by deanbobinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Nov 03, 2023 -

Mossy of Picayune responded

First, I want to apologize for the inconvenience. Both of our service departments are going through the installation and training for the latest service department technology. As with new technology, the learning curve can be painful, but once our advisors and technicians are comfortable, it will handle everything from appointment, to the write-up, vehicle inspection, updates, completion notifications, as well as checkout and payment. To make up for the poor experience, I would like to offer concierge service, with a driver picking up your vehicle, leaving a loaner while the work is complete, with a complimentary oil change and detail, at your convenience. I can be reached at 601-799-5502 or you can contact Melodie at 601-799-5522, to set this up. We look forward to making amends for failing to meet your expectations. Have a great day. Roger Bacon Owner

Nov 03, 2023 -

deanbobinger responded

Thank you for the offer. A manager just came out, expressed his regrets, explanied that employees had called in sick and assured me that the service would be completed soon.

August 03, 2023

I bought a 2023 Corvette Z06 from them. Was on the"list" for about 7 months. Not bad to get a Z06! Delivery went smoothly. They kept me informed thought the whole process. Unlike a lot More

by Rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Keith Hendry and their team of professionals.
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June 24, 2022

Although I did not buy a car from them, they were so easy to work with. Amy Ingram responded to my email inquiry via text and was a pleasure. No one was aggressive or "in my face". Rock on Amy!! More

by Colleen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Ingram
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June 23, 2022

The best car buying experience in my 63 years on the planet. From first contact to driving away in my new car, everyone was welcoming and helpful. My salesperson Brittany D’Antoni made the process relax More

by jimhelms819
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany D’Antoni, Sarah
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October 13, 2021

Thank you for not ever calling back even when my left numerous messages. Yall didn't fix everything on my Malibu and you also had my car all day and couldn't change the oil and we had to come back anoth More

by Shawn.ponthieux
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mossy of Picayune
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