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Mossy Toyota

San Diego, CA

Overview
Employees
Reviews
Vehicles
4.5
729 Reviews
Mossy Toyota is part of a group of family-owned and -operated dealerships that have been giving back to the community since 1921. At our San Diego Toyota dealership, you'll be treated to unmatched Toyota sales, service and financing, and we'll truly help you Drive Better For Less.
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4555 Mission Bay Drive

San Diego, CA

92109

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Showing 729 reviews

July 26, 2022

Been here twice and both experiences were not good. First time I had my car serviced for a loose gas cap took about 8 hours for them to fix, was late to pick up my kids from school. This last time I More

by Rawkee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddy
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June 07, 2022

Endless emails, no real information about the product I was interested in until a last message of it was sold. More

by Mjf1964
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Stephen Grzybowski
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Jun 07, 2022 -

Mossy Toyota responded

I am so sorry to hear about your experience. It is a very unique car market we are currently in. The lack of inventory has us selling units before they have even arrived. As this inventory shortage is new to us, we are still working through creating new processes. I will be speaking with our team about how we communicate with our customers in these situations. I appreciate you bringing this to our attention. Gina Gonzalez Customer Relations Manager

March 21, 2022

PRICE GAUGING - UNPROFESSIONAL - STAY AWAY - DISHONEST This is the most unprofessional and dishonest car dealership I have ever come across. I had made a deal to buy a car in transit from sa More

by aourian
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sami Amiri
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Mar 22, 2022 -

Mossy Toyota responded

Ken/Ariel/Nancy, you have left 1 star reviews not only for us, but for several other dealerships, including our sister store Mossy Honda. Through multiple accounts you have created. Sami and I told you that we have decided NOT to do business with you because of your threats and language. Our decision had ABSOLUTELY NOTHING TO DO WITH SELLING IT FOR MORE MONEY! You threatened us with a smear campaign through BBB, and other social media outlets. We stand by our decision and hope you find a dealership that better suits your needs. Gina Gonzalez Customer Relations Manager

February 09, 2022

They were very accomodating to my needs of looking at a vehicle at closing time. I appreciate it very much! More

by DRFrac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot his name, younger guy tho., Travis Mossy
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Feb 09, 2022 -

Mossy Toyota responded

Thank you for visiting our store. We are happy to accommodate our guest as best as we can. We appreciate you choosing Mossy and are a phone call away when you need us. Gina Gonzalez Customer Relations Manager

February 01, 2022

They’ve never called. Need a vehicle and they don’t have any. A month ago they call me telling me that there was a vehicle available. I got there and no vehicles were available:.. very disappointed!!! More

by Saul
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t recalled on the name … at this time
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Feb 09, 2022 -

Mossy Toyota responded

Unfortunately Saul there is a serious supply chain issue and like every other franchise out there, we have VERY little inventory. Your frustration is understood and we wish we could sell you the vehicle you want. If you would like to come in to discuss putting a deposit down on an inbound unit, we are more than happy to meet with you. Gina Gonzalez Customer Relations Manager

December 30, 2021

I received an initial courtesy email from them but no responses beyond that. Very disappointing. More

by Not buying from here
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one in particular
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October 19, 2021

I bought a used 2017 Toyota Prius from Mossy Toyota on Mission Bay Drive, San Diego, CA 92109 in May of 2020. Today, (10/19/21) I was at Kearny Mesa Toyota for service and learned from them that my car w More

by sheriminix6
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stacy Perry
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Oct 20, 2021 -

Mossy Toyota responded

I am sorry to hear about that. Please contact me with your information so I can look into this further. I look forward to speaking with you. Gina Gonzalez Customer Relations Manager

Oct 20, 2021 -

sheriminix6 responded

Hello Gina, I am Sheri Minix. I bought the car on May 13, 2020. I don't remember the salesman's name. He was very nice but of course anxious to sell the car. My email address is sheriminix6@gmail.com. The vehicle's VIN:JTDKARFU7H3033205, License#7YEG113. I learned from KM Toyota that the vehicle has been in an accident. It took them two seconds to find it. The vehicle has after-market parts in the suspension which are not trustworthy. Thank you.

August 24, 2021

compre un Lincoln MKC Estoy encantada del venderor, el compre un Lincoln MKC Estoy encantada del venderor, el servicio que me brindo,me ayudaron a calificar para el carro de mis sueños, sin ellos no lo h More

by RUTHIE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel
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Sep 07, 2021 -

Mossy Toyota responded

Gracias from Mossy Toyota! Gina Gonzalez Customer Relations Manager

June 28, 2021

I love toyota not mossy Toyota of pacific beach horrible. Pressure sales tactics Horrible customer service Over priced service packages by 3k I found scratches on my car after service the ser More

by Alec
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Sturm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Park
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Dillon, Brian Robitaille, Robert Thacker
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Jun 28, 2021 -

Mossy Toyota responded

I am disappointed that you would write this review while we are still in the process of resolving your issues. Through text messages, I have provided you with a copy of the picture and text message our employee took. He was taking a picture of a plant in the area you were sitting in, to send to his mother in law. In the picture, you can clearly see that plant is the focus of the picture, not you or any other customers. we are currently investigating your claims that we somehow damaged your vehicle. Once the videos have been reviewed, I will be in touch. Regards, Gina Gonzalez Customer Relations Manager

Jun 29, 2021 -

Alec responded

You clearly like to lie for your employees if I could share the image that you sent me on here I would. I am the center of the image he took two pictures again like I told you earlier don’t you think it’s a little obvious that a employee that has been giving me issues take a picture of me those plants are all over the place in the lobby Those plants have probably been there for months and somehow on the day that I come sit there he does that. I confronted your employee about him taking the image about 10 minutes after he took it so it would not be that hard to crop the image to take my face out. Your employee Brian robitaille has been difficult to deal with every time I have been there it was such a relief when he didn’t sign me in this morning. He has wanted to charge me twice for stuff that is in our service package. I have called you 3 times now and sent you a couple emails would you mind responding to them. You said you were going to look at the video and pictures and get back to me it’s been several hours now regarding the scratches on the car.

June 20, 2021

Thank you for taking the extra time to follow up and my search for the perfect replacement for my 99 Camry, I look forward to working with you and Mission Bay Toyota service department for many years. More

by Kevin L S.D
Recommend Dealer
Yes
Employees Worked With
Dennis Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2021 -

Mossy Toyota responded

Thank you Kevin for sharing your great experience. I'm happy to hear that Dennis took great care of you. Congratulations on your new Toyota, we look forward to seeing you back for your regular maintenance. Happy driving! Gina Gonzalez Customer Relations Manager.

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