Mossy Toyota

Dishonest Employee Ive purchased two cars from Mossy and have had a decent experience both times. I was recently contacted to trade in my Tacoma for a new 2019, I respon Ive purchased two cars from Mossy and have had a decent experience both times. I was recently contacted to trade in my Tacoma for a new 2019, I responded to Daniel Palmiotto about his offer. Told him I would only be interested if I could get a good trade in offer from them. He specifically asked for my mileage and gave me a quote of between $29,000-$29,500. And that he could lower my interest and payment to $695. I was happy with the numbers and made plans to drive 200 miles the next day to reach the dealership. The next day , I call to confirm that the truck I wanted was in stock and ready to go, I even offered to run an application and had my credit score ran to speed up the process. So that all I had to do is come in , sign and drive off . As I was in my driveway getting ready to start the drive over, I had a gut feeling and got a hold of David just to confirm everything we spoke about. Suddenly he tells me that my trade in value would only be $26k-$27k and the price he originally offered me for the new truck suddenly went up $3k-$4k. I told him why the sudden change in price? He responded by saying he never gave me a quote, on the trade in value or the new truck. I said why would I have agreed on doing a credit check if the numbers weren’t discussed? He kept denying the entire conversation and started back peddling. Unfortunately the conversation we first had was verbally over the phone and the second conversation was through text. So Unfortunately i couldn’t show his manager the proof of his dishonesty and bad practices. Sadly with this experience I will never buy another vehicle from this dealership again . Beware , always ask for a written offer . More

Everything went great Luis was great, helped me a lot as well as Robin. Great guys. I would definitely recommend you ask for Luis when looking for a car. Luis was great, helped me a lot as well as Robin. Great guys. I would definitely recommend you ask for Luis when looking for a car. More

approachable, great listener, excellent product knowledge Adam is very approachable, listens to wants and needs, understands the products and is a blast to work with! I'm enjoying my new Tacoma very much, tha Adam is very approachable, listens to wants and needs, understands the products and is a blast to work with! I'm enjoying my new Tacoma very much, thank you! More

Adam S The best experience ever with Adam Silverstein. He was so professional and courteous. I would recommend him as a salesman to any family or friend inte The best experience ever with Adam Silverstein. He was so professional and courteous. I would recommend him as a salesman to any family or friend interested in buying a vehicle. More

AMAZING ALAN FERREIA ALAN WAS GREAT AND HELPED ME GET INTO THE TRUCK THAT I WANTED. I WOULD DEFINITELY COME BACK TO SEE ALAN AND RECOMMEND FAMILY AND FRIEND TO HIM. ALAN WAS GREAT AND HELPED ME GET INTO THE TRUCK THAT I WANTED. I WOULD DEFINITELY COME BACK TO SEE ALAN AND RECOMMEND FAMILY AND FRIEND TO HIM. More

Excellent Customer Service Alan was brilliant in helping my wife and I to choose the right car. He was knowledgeable and friendly and made the car buying process very easy. Robi Alan was brilliant in helping my wife and I to choose the right car. He was knowledgeable and friendly and made the car buying process very easy. Robin in the finance department was exceptional as well. Both were very nice and had us on the road in no time! After a few negative experiences in other dealerships the team at Mossy Toyota was a breath of fresh air. Alan wasn't pushy and didn't try to sell us on a more expensive car. He worked within our budget and we are delighted with our purchase. I would highly recommend Mossy Toyota and Alan in particular to friends that were interested in buying a car. The whole experience was relaxed and Mossy Toyota will be the first stop on the list for purchasing a car in the future. More

Taken care of My wagon was going out, I guess 1997 mercury sables dont last forever. Luis found me a car and worked to get me the lowest price. Thanks again! My wagon was going out, I guess 1997 mercury sables dont last forever. Luis found me a car and worked to get me the lowest price. Thanks again! More

Quick & Easy Luis & Robin are the best!!! These guys took care of me and got the truck I wanted same day. No hassle or fine print with them. They tell you they wil Luis & Robin are the best!!! These guys took care of me and got the truck I wanted same day. No hassle or fine print with them. They tell you they will do something and cone thru with flying colors. Had bad experience at a different location that left me thinking all dealers might be the same. I was wrong cause Luis showed me a completely different experience & now this is my dealership for service & parts. He made me a deal that I just couldn’t pass up. Great price and truck, couldn't be happier. Robin made the financial stuff super easy & understandable. Showed me everything before signatures started flying. Very awesome people at this location. I am now a Toyota customer for life. Amazing customer service here hands down. Thank you everyone for the amazing experience and my brand new truck. More