Mossy Toyota

Great people working there! The staffs are friendly and knowledgeable, provide all the information I requested in a timely manner. They are happy to answer any question I had. Ex The staffs are friendly and knowledgeable, provide all the information I requested in a timely manner. They are happy to answer any question I had. Excellent experience! More

DO NOT GO HERE - WILL OVERCHARGE & MISINFORM YOU I recently went to Mossy Toyota for what I thought would be a simple oil change as I had just moved into the area. Boy was I wrong, they must have see I recently went to Mossy Toyota for what I thought would be a simple oil change as I had just moved into the area. Boy was I wrong, they must have seen me coming and all they saw was dollar signs. Not only was my technician rude, but he told me to email him with any questions. If you work in customer service - you should at least know how to talk to people. They I was TEXTED that they would need to check my car for a clunking sound and that it would be over $100. I then had to call and wait on hold to speak to Kevin, who said the technician driving my car heard loud clunking sounds that were of high priority to be fixed. I noted that my struts sometimes made sounds and he said it was clunking. I agreed to this service thinking it was something serious, when I was then TEXTED to be informed that I needed to pay close to $1,5000 to fix my struts!!!! From there I had to call and wait on hold again to speak to Kevin -who informed me that there was no problem with my struts other than it made sounds. When I went to pick up my car they tried to OVERCHARGE ME and did not actually do anything other than an oil change for over over a $200 bill. I WILL NEVER GO BACK and I URGE OTHERS NOT TO GO!!! More

Amazing first time buying a car. Juan L. helped us get a new car and they went above and beyond to help us make it happen. We definitely recommend Mossy Toyota because they have great Juan L. helped us get a new car and they went above and beyond to help us make it happen. We definitely recommend Mossy Toyota because they have great customer service and a wide variety of cars but foremost they help you with anything you need to get a new car. More

Got the exact car I wanted. Juan was great and enjoyed working with the whole team. I got the exact car I was looking for when no one else could find it. Juan was great and enjoyed working with the whole team. I got the exact car I was looking for when no one else could find it. More

Great customer service The guy was very helpful and he made our decision easier. He was very attentive. I would go back to this dealership in the future. The guy was very helpful and he made our decision easier. He was very attentive. I would go back to this dealership in the future. More

don't come here--full of unethical business practices We were looking to buy a 2019 Rav4 Hybrid XSE, and we saw Mossy Toyota has the right model and color with a MSRP listed as $35,XXX online. (note: The We were looking to buy a 2019 Rav4 Hybrid XSE, and we saw Mossy Toyota has the right model and color with a MSRP listed as $35,XXX online. (note: The MSRP for the same model of 2019 Rav4 Hybrid XSE is listed as $33,XXX by Toyota. A car dealer to include a delivery fee to their listed MSRP ontop of other added optional features is reasonable. In great San Diego, dealers are in general asking $1000~1200 for the delivery charge) . However, when we were there to see the car, we found out their real window price is indeed asking of another price with an additional flagrant markup of ~$10,000 and another smaller charge, i.e. the asking price prior to tax and DMV, etc. is ~$46,XXX. When we questioned about the nature of the unreasonable markup, we were told by the salesman and later by a finance manager thereof that markups on high demand cars are normal and that every dealer has been doing the same thing. (Note: this is a lie after we went to another dealership later that day.) The salesman then repeatedly brainwashed us with false facts by saying that if other dealers ever asked smaller markups than theirs, Mossy Toyota could readily buy the high-demand cars from those dealers and then resell the cars at Mossy Toyota for guaranteed profits. That is, "Smaller markups at other dealers are not possible", the salesman argued repeatedly. (Note: This is again a lie, a calculating lie! The salesman was lying openly as he knew we most likely don't know how the car dealership works when it comes to selling (trading) a car among dealers. Thanks God, we later found out the mechanism of selling cars among dealers. To make a long story short, what the Mossy salesman said is not only an impossible scenario, but an insulting lie to my face. The fact is that all of the car sales among Toyota dealership are governed by VIN of each vehicle, and that Toyota thereby has its internal audit mechanism to securely block this type of cheating practices among dealers! ) Conclusion: Dont come here for cars! They are waiting for their preys/suckers. Don't become a prey of Mossy business! ＊＊＊＊ According to the reply from Mossy Toyota (below), I really believe that Toyota USA should revoke the dealership of Mossy Toyota! More