Mossy Toyota

Mislead and blatantly lied to. Wow, what a horrible experience. I was lied to as I was blindly swept into a lease for a vehicle I drove for 5 minutes. Don't trust the salesman. W Wow, what a horrible experience. I was lied to as I was blindly swept into a lease for a vehicle I drove for 5 minutes. Don't trust the salesman. When I asked if the dealership honored the Costco membership, I was told, in no uncertain terms, NO, not for leases. I was turning in a leases vehicle (which they also grossly mislead about) so thought that was that. Sadly, a big fat, expensive LIE. Now, I have paid top dollar for a car that was not what I really wanted. Of course, some of it is my responsibility, but I was mislead and trusted (big mistake) my salesman. We never went over the features of the vehicle I ended up with. I test drove a different vehicle and thought the new vehicle had the same, if not at least, similar features. WOW, another shock when driving away and I discovered the features I liked were NOT the features in my new car. I was up-sold in finance the added KARR security system that "all cars" in the area have. An empathetic; no one goes without it. LIE. I was told with KARR I could lock my car from anywhere with my phone. That was a valuable feature if it had been true. Another LIE. I was never shown one feature of my new car except the "hold" button. Big whoop. I tried to work with sales manager and customer service to soften the blow, but they said the usual uber empty, "sorry, can't help you". Zero good will. I could go on about all the lies and deception, but I hope you get the point. DO NOT GO TO THIS DEALERSHIP. More

Robin and Juan were so helpful and patient with our family throughout this purchase. Also, the dealership has a kid area with toys and movies that thankfully distracted our 2 year old. We are very happ family throughout this purchase. Also, the dealership has a kid area with toys and movies that thankfully distracted our 2 year old. We are very happy now with our first new family car! More

I was beyond pleased & blessed to have had Tom Larkin help me and guide me with the process of buying the car i love. Him & his team made me really feel at ease , they we’re professional , honest and wit help me and guide me with the process of buying the car i love. Him & his team made me really feel at ease , they we’re professional , honest and with integrity , i fully re commend them , if you looking for one of the best experience you well ever have buying from them.. i will be forever grateful for their expertise & kind manners .. thank you for making me feel as i was a part of your family.. More

Saved me from a Toyota Carlsbad mistake Let's just say Austin is a stand up guy who sticks to his word. Made a deal with him via text before I ever got to the dealership and he stood by it Let's just say Austin is a stand up guy who sticks to his word. Made a deal with him via text before I ever got to the dealership and he stood by it when I arrived without any stereotypical sales guy BS (upsale, hard sell on the extra insurances, bait and switch etc.) The only other person I dealt with was Stacy Perry the FInance Manager and she was great as well. I got nothing but love for these folks. Wish I could say the same for Toyota Carlsbad. They are the biggest dealer in the area....they act like it too. But, I went there first and they could have had my business by simply sticking to the deal they offered via their "Toyota Express." But, instead they gave me a bunch of stereotypical car salesman lines about "computer didn't calculate this...", "we don't lease that because...", "wait, we will lease that but not at the price we offered, it's gonna more because...", "let me get my managers...". Trust me, go with Austin. The negotiation feels more like a discussion about your new vehicle price, Realizing my mistake and calling Mossy, saved me $100/month off of the "Toyota Express" price from Carlsbad. More

I have not idea WHY this person still working there!!! We tried to negotiate with Sami Amiri to lower the price( $145!!!!!)He was so rude, unprofessional, raising his voice, my husband is a military and we f tried to negotiate with Sami Amiri to lower the price( $145!!!!!)He was so rude, unprofessional, raising his voice, my husband is a military and we felt very unappreciated!!!!! We were paying a $42000 car CASH! More

Great service from the salesperson and Finance. Smooth process all around. Both the service and finance areas helped me today. It went more quickly than expected. Than you to Juan and the service te Smooth process all around. Both the service and finance areas helped me today. It went more quickly than expected. Than you to Juan and the service team. More

Overall very satisfied I purchased a Toyota RAV4 with the help of Juan Carlos and I’m very pleased with the customer service that I received as well as the vehicle itself. O I purchased a Toyota RAV4 with the help of Juan Carlos and I’m very pleased with the customer service that I received as well as the vehicle itself. One made sure that I was leaving there 100% satisfied and he succeeded at his job he was very kind and I would definitely recommend going here. More

It was perect. Since the moment I got there everyone was attentive. I couldn't be more satisfied for the service I got. Thank you James for helping me get the truck. Since the moment I got there everyone was attentive. I couldn't be more satisfied for the service I got. Thank you James for helping me get the truck. More

Excellent service I went in browsing vehicles and James Contreras was the first to assist me. He showed me around to numerous vehicles in my price range and answered al I went in browsing vehicles and James Contreras was the first to assist me. He showed me around to numerous vehicles in my price range and answered all of my questions with extensive knowledge of the vehicles. I haven't quite decided what to get but I do know when I find the perfect match for me James will be my go to guy! Thank you again for all of your help, James! More

Researching We are just beginning to search for a new car Not sure what kind we need but like Toyotas and Hondas All of our questions and concerns Salesman w We are just beginning to search for a new car Not sure what kind we need but like Toyotas and Hondas All of our questions and concerns Salesman was very helpful and answered everything for us We were impressed that we didn’t feel “pressured Still unsure but may be back after holidays More