Mossy Nissan Oceanside

BUYER BEWARE - AVOID AT ALL COSTS - 6 HOURS OF WASTED TIME - LIARS In interest of saving you time (unlike Mossy Nissan) here is a three sentence summary of my experience: Mossy Nissan completely wa TIME - LIARS In interest of saving you time (unlike Mossy Nissan) here is a three sentence summary of my experience: Mossy Nissan completely wasted my time and damaged my credit score with misleading promises and poor business practices. They assured me the sale was "first come, first serve," yet after running a hard credit inquiry, they backed out of the deal and prioritized another buyer willing to pay full price. There are clear issues with management that trickle down through the whole dealership, and I guarantee they will screw you over just as they did to me. Full review: I recently had a frustrating and disappointing experience at Mossy Nissan while trying to purchase a 2017 Ford Mustang. Misleading Promises & Wasted Time: Before making the 1.5-hour drive from Riverside to Oceanside, I called ahead to confirm the car was still available. The sales rep assured me it was and emphasized "first come, first serve"--though they had a 4 PM appointment, I could get there by 3 PM. Despite traffic, I arrived at 3:20 PM, test drove the car, and sat down to discuss a deal. Unfortunately, their trade-in offer was lower than expected, and they had no room for negotiation. Realizing it wouldn't work out, I left. False Promises & A Hard Credit Inquiry for Nothing: Shortly after leaving, the sales manager called me, offering $500 off the car and $1,000 more for my trade-in. He insisted I return so they could run my credit and finalize the deal. Trusting their word, I turned around and drove back, arriving at 4:20 PM.I met with the sales manager, who quickly handed me off to the original sales rep to run my credit. After filling out paperwork, I waited over 30 minutes while the sales rep disappeared. Meanwhile, I noticed the sales manager storm out of the building. At 4:50 PM, the sales rep returned to inform me that my deal wasn't possible--not because of my credit, but because the sales manager had lied about the trade-in offer and sale price. They hadn't even checked before running a hard inquiry on my credit. Baiting Buyers & Poor Ethics: Adding insult to injury, I was then told that another customer had arrived and was willing to pay full price--so much for "first come, first serve." It was clear they were just stringing me along as a backup buyer. When I asked to speak to the manager, I waited another 20 minutes, only to find the sales rep sitting on his phone. He eventually pointed me to Ron Gibson, who casually told me he had made a mistake in approving the numbers. Instead of owning up to it sooner, they wasted hours of my time and hurt my credit score. When I brought up the impact of a hard inquiry, Ron dismissively said, "It won't affect your score"--a blatantly false statement. Final Thoughts: The only "apology" they offered was a free gas fill-up, which took another 30 minutes to complete. By then, it was obvious they were stalling to see if the other deal went through. Mossy Nissan proved they care more about squeezing out the highest bidder than treating customers fairly. If you value honesty and efficiency, stay far away. More

Great customer service by Carlos Lona service advisor. Honest and knowledgeable. He answered all my questions on my warranty. I liked brand new showroom. Honest and knowledgeable. He answered all my questions on my warranty. I liked brand new showroom. More

The dealership itself is great, I purchased a car there which I love and works great. My largest problem with the dealership is one salesman in particular Ghassan. When I went to buy my current car, he sta which I love and works great. My largest problem with the dealership is one salesman in particular Ghassan. When I went to buy my current car, he started out very kind and polite. After test driving a car I liked, I told him I would come back for the car tomorrow as it was late and I wanted to think over the purchase. He then became noticeably pushy and irritated as he pulled out all the paperwork. He then went over to the other employees at the front desk and began loudly insulting me which I overheard. He is the typical pushy salesman that people want to avoid. I will likely go back to the dealership to buy a new Nissan but I will not buy one from him. More

Only reason I write this is for Ghassan, he's the man! Consummate professional who wasn't pushy with cliche sales tactics. He took the time to answer questions, call with follow up, and ensure I got the b Consummate professional who wasn't pushy with cliche sales tactics. He took the time to answer questions, call with follow up, and ensure I got the best deal possible. More

Ultimate service delivered by Carlos service advisor today. If you looking for best service advisor at Mossy Nissan Oceanside Carlos is the BEST!!! today. If you looking for best service advisor at Mossy Nissan Oceanside Carlos is the BEST!!! More

Mossy Nissan has a LARGE selection of new Nissans and quality used vehicles in San Diego. Mossy Nissan offers vehicles with better quality, better safety features and better innovation. So call us today quality used vehicles in San Diego. Mossy Nissan offers vehicles with better quality, better safety features and better innovation. So call us today or come see us in person! We have seven convenient locations to choose from: Chula Vista, El Cajon, Escondido, Kearny Mesa, National City, Oceanside and Poway! Mossy Nissan, Your New and Used Nissan Dealer in San Diego! More

Had my car serviced for a O2 sensor and the service was fine but now my car has a misfire they want to charge $160 to put a diagnostic tool on it. I have one of my own and now see I have a misfire on cylin fine but now my car has a misfire they want to charge $160 to put a diagnostic tool on it. I have one of my own and now see I have a misfire on cylinder one per my code. I thought they would check there work I guess you have to pay them to check if they did the job right. i bought the car there brand new. I cannot recommend this Nissan repair facility. More

Went in to try and get Titan after spending hour’s and going on two test drives waiting again told how much down and told I would do that they came back after I thought I had the deal say I would have to going on two test drives waiting again told how much down and told I would do that they came back after I thought I had the deal say I would have to come up another $3,000 !!! Totally disappointed. This has never happened to me! Got to really think if I go back will this happen again? More

Worst dealership ever! ! I took my car in to correct a recall notice. The service tech changed my radio station so he could listen to Sirius XM Radio. He listened so long ! I took my car in to correct a recall notice. The service tech changed my radio station so he could listen to Sirius XM Radio. He listened so long he ran down my battery. The next day my car was completely dead, wouldn't start at all and I missed an important appointment. I had to call AAA and they told me I needed to buy a new battery. Now I'm receiving emails asking me to confirm my Sirius XM subscription. I told my new mechanic what happened and he said he's heard many negative comments about the Oceanside dealership. I will never set foot in this place again and I'll tell everyone I know about the horrible experiences I've had. This is definitely not the first time they have disappointed me. They're awful and they suck!!! More