Mossy Nissan El Cajon

Every time we take our vehicle for service we have a great experience. We get straight forward answers. Staff is very professional. great experience. We get straight forward answers. Staff is very professional. More

I went in to get my car serviced and I was well taken care of. Great customer service! I will definitely continue to get my care serviced here. care of. Great customer service! I will definitely continue to get my care serviced here. More

I don’t usually write reviews, but with the service I received at this dealership I just couldn’t help. Staff was very professional and helpful. My car was in and out very quickly with no problems at all received at this dealership I just couldn’t help. Staff was very professional and helpful. My car was in and out very quickly with no problems at all. More

Always a quick and easy experience when visiting the Mossy Nissan of El Cajon. Salesman and service team are always super friendly and know how to take care of their customers. Will definitely be back a Mossy Nissan of El Cajon. Salesman and service team are always super friendly and know how to take care of their customers. Will definitely be back again! More

Super professional crew! Like mentioned by others, the workers really do go out of their way to give you the best. I had such a great experience here! workers really do go out of their way to give you the best. I had such a great experience here! More

Went out of the way for me when I had a small issue with my car I purchased from them. Expected to be told they wouldn’t help since I purchased my car years ago but was well taken care of in service my car I purchased from them. Expected to be told they wouldn’t help since I purchased my car years ago but was well taken care of in service More

Sold defective lemon vehicle sold to me as a rollback. They were gonna buy it back at one point, but they backed out. Worst company on earth. The car is sitting at the service center since April. VIN: 3N1 They were gonna buy it back at one point, but they backed out. Worst company on earth. The car is sitting at the service center since April. VIN: 3N1AB8DV2LY224192 More

I have purchased 5 new Nissans from here over 15 yes-terrible mechanics. Entire service drive is fake. They build trust, but really never fix issues. I just kept buying new cars when one would break yes-terrible mechanics. Entire service drive is fake. They build trust, but really never fix issues. I just kept buying new cars when one would break, and on my last vehicle they left me with a major repair for over 50k miles, and still diagnosed my car as perfect…. The entire exhaust from the manifold to the muffler has been bad since I first took it in at 60k, and of course the warranty is out. A catalytic converter out on a 2018 is unheard of, as well as multiple cracks in the manifold. Review of my complete service record shows I took my vehicle in at 60k, they said it was fine, then at 90k, they said it was fine, at 100k they said it needed a new transmission, and replaced it. I called Mike right after, twice, and said it still had the same issue of power loss and delay acceleration…. Brought it back in and it is fine, as Andy says. I took it to another mechanic, stated same issues, and in 5 minutes they found my entire exhaust system was damaged. I did reach out to Mike H., but he hasn’t responded and I am tired of fighting with them on my own. I will never go to this dealership again. Every time I waited for my paperwork the service advisor next to Andy would talk super disrespectful about other clients and how we, the clients are always in the wrong. Management needs to spend time retraining the staff on how to deliver better customer service and professional while on the sales floor. Complaints about job and customers should remain in the back areas where customers do not hear this. More