Moss Motors BMW - Service Center

Moss made it easy. Brought my 2015 328 in for scheduled free service, lease end was just 3 months away. Michelle made it easy to drive out that day with a brand new 330, Brought my 2015 328 in for scheduled free service, lease end was just 3 months away. Michelle made it easy to drive out that day with a brand new 330, with payments that better fit my retirement budget! More

Excellent Service My Service Advisor Kevin and my Technician Ryan always go the extra mile to take care of my 2014 750Li xDrive. I’m glad I found them for my car’s serv My Service Advisor Kevin and my Technician Ryan always go the extra mile to take care of my 2014 750Li xDrive. I’m glad I found them for my car’s service needs. More

Outstanding dealership / top rated sales associates and sta I want to first thank the dealship @ Moss BMW for having what I was looking for... 2nd I want to thank Michelle Newland for making it possible and wo I want to first thank the dealship @ Moss BMW for having what I was looking for... 2nd I want to thank Michelle Newland for making it possible and working every angle to put me in the vehicle, She went above and beyond !! 3rd the service dept is always on point and accommodate me with my hectic work schedule... More

Best saleswoman ever!!! I bought my second BMW X6 from this,dealership due to the customer service. My saleswoman answered all of my questions before i asked them and underst I bought my second BMW X6 from this,dealership due to the customer service. My saleswoman answered all of my questions before i asked them and understood my time constraints. She responded to my emails and made helpful suggestions about what i needed not what i wanted. She was,more interested in me being a repeat customer over any other considerations. I knew i wanted another BMW and as long as she is there my next BMW will come from this dealership. More

Jude landry Very impressed with the service I received from the ladies in the service department at moss great experience ten out of ten I will bring my car back Very impressed with the service I received from the ladies in the service department at moss great experience ten out of ten I will bring my car back when I'm in need More

"Dealer of the Year 2017"??? Thats funny. If the award was for most incompetent and deceitful dealer of 2017 then yes. Every potential and existing customer should be aware that this is by a If the award was for most incompetent and deceitful dealer of 2017 then yes. Every potential and existing customer should be aware that this is by a wide margin the shadiest franchise dealership I've ever encountered (and I'm no spring chicken). They did $600 in "repair work" for me that repaired nothing and nearly left me stranded on the side of the road after coolant leaked out of the radiator hose they supposedly replaced. Cant say if this is attributable to general incompetence or fraudulent business practices, but I CAN say that when confronted with their mistake they refused to take accountability or reimburse me for the $100 invoice from my trusted indie repair shop to actually fix the leak. Instead they gave me meaningless assurances that they would look into it and never contacted me again. I have posted a more detailed explanation of the whole fiasco on their google and yelp reviews for the benefit of all. Also of note is that, of the 5 star reviews they received, only a couple were accompanied by any actual review content, and one was left by Joshua Begnaud who coincidentally has the same name as the Service Dept manager. Hmmm... Not saying that everyone at this dealership is dishonest, but clearly the management is unwilling to take any accountability for what goes on in their departments. And to not compensate me for the $100 invoice that i submitted to them to actually repair what they had supposedly done, speaks volumes about how they will react when someone else has their BMW repair botched to the tune of way more than $100. Fortunately, I live in Houston and have a multitude of choices when it comes to dealerships and indie shops, and I'll never have to deal with these clowns again. But, if you live in the Lafayette area and want to purchase or service a BMW from someone who cares and stands behind their work, drive a little further to another dealership and give this Titanic Shipwreck a wide birth. More

On my 3rd trip to get oil leak repaired? I brought my 525 XI in to repair an oil leak. They claimed to have fixed the leak but discovered that the oil leak was still leaking. Brought the ca I brought my 525 XI in to repair an oil leak. They claimed to have fixed the leak but discovered that the oil leak was still leaking. Brought the car back the next day to have the leak fixed again and they told me they didn't have a loaner so I had to reschedule. I rescheduled and they gave me an estimate to fix the oil leak but did discount the price due to not fixing the right oil leak the first time so I also had some other work done to the car (breaks/replace ticking lifters). They kept the car a couple of weeks and went in to pick up the car but the engine wouldn't run. So I wasted another trip. They called me and said that a vacuum hose was found not installed and had it fixed. Went to pick up the car and when I got back home I discovered that the oil catch pan was dangling lose where they broke the ends off when reinstalling it and that the oil was still leaking from the same spot. At this point, I called the service manager and told him of the issues. He told me that he would personally make sure it was taken care of and it has been almost 2 weeks and have not heard back from him yet... More

Great customer service We bought a 435i from Michelle Newland at Moss Motors a year ago. My husband and I are fairly tough customers and having both worked in sales at one t We bought a 435i from Michelle Newland at Moss Motors a year ago. My husband and I are fairly tough customers and having both worked in sales at one time, not that easily sold. Michelle is very knowledgable about the products she sells and is willing to go the extra mile when unable to answer a question or fulfill a request. Since the sale, she has remained a great contact there, going out of her way to make sure we received prompt attention. She manages to be an aggressive and effective sales person and liaison to her customers without being annoying. More

Outstanding Customer Service Not only is Moss Motors an excellent dealership, their sales & customer service teams are top notch, specifically Michelle Newland. She made my first Not only is Moss Motors an excellent dealership, their sales & customer service teams are top notch, specifically Michelle Newland. She made my first car buying experience one I will never forget and has continued to make my experience with Moss very enjoyable! Any issue, question, or service I've needed since I've purchased my vehicle has been taken care of in an extremely timely & professional manner. Anything from flat tires to oil changes I know I can call on Michelle and she will have me covered. It feels reassuring knowing I always have someone I can contact if needed & will be treated like VIP! I will never buy another car from anyone else! More

Michelle's an Awesome Salesperson!!! I was driving a BMW 5 series car that was a few years old and I would take my car to Moss Motors for maintenance and would visit with Michelle. She w I was driving a BMW 5 series car that was a few years old and I would take my car to Moss Motors for maintenance and would visit with Michelle. She went to high school with my boys. I had mention to her that I would like to get an X5 one day because of my grandkids, but not right now because my car was not that old. This conversation took place probably two years ago. My husband took my car in for maintenance this past April and Michelle comes running up to him and says she found a the perfect car for Mrs. Julie. She was right! Love my X5...Thanks so much Michelle, you are awesome!!! More