Moss Bros. Toyota of Moreno Valley - Service Center

Do not buy from them they do not care for their customers. My tacoma is a lemon and they refuse to help me they refuse to work on the truck or give me my money back. The people that work there are customers. My tacoma is a lemon and they refuse to help me they refuse to work on the truck or give me my money back. The people that work there are liars and cheats. Thanks to moss brothers toyota i will never buy another toyota in my life More

If I could give MOSS BROTHERS a "0" really would. “The Italians having a Proverb, ‘He that deceives me once, its his fault; but if twice, its my fault.'” But this is the 3rd time for me. A week ago I took Italians having a Proverb, ‘He that deceives me once, its his fault; but if twice, its my fault.'” But this is the 3rd time for me. A week ago I took my 2011 Toyota Camry to the dealership for regular Maintenance service, Alignment and tire balancing. Three hours later after waiting, I picked up my car to notice that my wheels were shaking. I call back to inform them and they told me to bring it back the next day which was Tuesday. I stated to them that if you did a balance and alignment how come you didn't notice that my tires were OUT OF BALANCE!! They stated that they would look at it and concluded that my wheels were BADD!! So later that day after completing a REALLY BADD SURVEY online, I get a return call from the Service Manager Keith "telling me that he want's to make it right" Bring the car back and remove the BAD REVIEW and would give me my refund if they could not fix the issue. So he claimed to take my car somewhere to have my wheels checked out, but that was a lie. My Wheels were never rotated and the balance weights were never removed. I then returned to pick up my vehicle and I told me that my wheels were badd and that I have a bend in them. I then schedule a BALANCING appointment with AMERICAN TIRES and LES SCHWAB. To find out that neither my TIRES nor my WHEELS were BAD!! The Service Department don't care about you or your car and don't double check their work. IT sucks!! that Moss BROS is the closest Toyota to me, but going forward I will drive to West Covina or Riverside for better customer service. After having my car REBLANCED and REALIGNED by another company, I will love for Toyota to ask me to bring it back in so they can drive it with the same wheels and tires (NO SHAKING)!! Fire ALL of your SERVICE TECHS!! they suck, And they don't have to Toyota's best interests. They're taking people's Hard earned money and not performing the service. More

Flat tire I have a 2019 Rav 4 that got a flat at 4:30 in the afternoon. Auto club did not have the lug nut tools nor did I. The following day I contacted Moss I have a 2019 Rav 4 that got a flat at 4:30 in the afternoon. Auto club did not have the lug nut tools nor did I. The following day I contacted Moss Bros and they helped solve the problem with the tow company. The tow was made that evening with a night drop off. The tire was replaced because of the damage to the side wall. They sent their shuttle to pick me up even though I am out of the shuttle area. 1:p.m. I was on my way back home. Moss Bros service department was awesome! More

Always great service and great communication The service department always delivers as promised! I have been going to them for everything for the last 6 years and I have never had any issues with The service department always delivers as promised! I have been going to them for everything for the last 6 years and I have never had any issues with my vehicle. They have great follow up and communication throughout the service appointment. They get me out in a timely manner, so I can get along with my day. No complaints. More

Scheduled Minor Service For Toyota Tacoma. Customer satisfaction is excellent. I will keep my next scheduled service. Truck performs better with the service. The friendly atmosphere makes the Customer satisfaction is excellent. I will keep my next scheduled service. Truck performs better with the service. The friendly atmosphere makes the waiting time go fast. I appreciate the professional service and recommendation given to my truck. Keep up the good work. More

Excellent and Outstanding Joe Vidrio is an excellent service guy who explains everything to me regarding the servicing of my Toyota. He is a patient guy and I admire him for t Joe Vidrio is an excellent service guy who explains everything to me regarding the servicing of my Toyota. He is a patient guy and I admire him for that. More

Very quick service I took my 2018 Camry in for the first required maintenance care and was impressed with how quickly the technicians were with completing the job. I th I took my 2018 Camry in for the first required maintenance care and was impressed with how quickly the technicians were with completing the job. I thought I would be sitting for hours and was prepared to stay the time required, but since the job was completed so quickly, I was able to drive back home and relax before heading out to teach my night classes.. This dealership is about 30 miles from my home and there are closer dealerships I could have taken my car to, but I heard many positive comments about this dealership from my brother and friends. I am willing to do what I can to assure great service in a timely manner. More

Great service Joe Vidrio is a great man and he was very efficient in his explanation of the process. The shuttle service was very convenient and dropped me off and Joe Vidrio is a great man and he was very efficient in his explanation of the process. The shuttle service was very convenient and dropped me off and picked me up in a timely manner. was a wonderful experience thanks to him. More

Engine light on. Sarah and the other gentleman were very helpful and updated me during the entire process. AAA incorrectly installed the wrong battery. The problem was Sarah and the other gentleman were very helpful and updated me during the entire process. AAA incorrectly installed the wrong battery. The problem was identified and fixed quickly. More