Moss Bros. Toyota of Moreno Valley - Service Center

Brent was cool to deal with. Everything else was not good. I think you guys kept my old clutch and flywheel. Everything else was not good. I think you guys kept my old clutch and flywheel. More

It was easy communication and I particularly like the fact that they have a shuttle. Everyone I encountered was very nice you could tell they loved their job. Thank you fact that they have a shuttle. Everyone I encountered was very nice you could tell they loved their job. Thank you More

I have been a loyal customer at Moss Bros Toyota Service Dept since 2010 & have serviced 3 Toyota vehicles there. My Dad even bought 1 vehicle there at Moss in 2020. I have always been serviced consistent Dept since 2010 & have serviced 3 Toyota vehicles there. My Dad even bought 1 vehicle there at Moss in 2020. I have always been serviced consistently by Steve Atencio until he left the company. After that, I was serviced by different staff every visit. This last service on 8/23/2025 was by Tony Padillo. I had an appointment on 8/22/2025 at 11:10am with Becca, but she wasn't available, so Tony helped me. Tony was nice & reset my oil change reminder message. The service was to diagnose and fix an "Engine Service Required" error message, which you cannot reset. My RAV4 was kept for 2 days from 8/22/2025 to 8/23/2025. I understand staff are super busy, but I didn't get a call on the diagnosis on 8/22/2025 at all. I had to call around 4pm on 8/22 to inquire what's going on & was informed the water pump needs to be replaced, but Parts department was closed, so we need to get it next day on 8/23. My husband & I drove to see Tony to understand the issue on 8/23 morning. He said it will be done by end of day 8/23 and his shift ended at 6pm. When we picked up the car and paid, Tony couldn't release the receipt because Parts put a warranty message on it & would need their approval, but Parts department was closed already. He said he would email my receipt to the email address on file & I wrote down my email address on a card for confirmation. As of today 9/5/2025 4:42pm PST, still no receipt. I'm deeply disappointed because I believe the team can do better and had done better. I'm sorry to say it was my last service at Moss for all my vehicles, thank you for your services. More

I had a very disappointing experience with Moss Brothers Toyota in Moreno Valley. After leasing my BZ4X 13 months ago, I was told I would receive a second key. When I was called to collect it on January 16, Toyota in Moreno Valley. After leasing my BZ4X 13 months ago, I was told I would receive a second key. When I was called to collect it on January 16, 2025, I was informed I would need to pay for it, contrary to what was implied at the time of purchase. The General Manager was dismissive, stating that ‘Toyota owes me, not the dealership.’ Such unprofessionalism and lack of accountability are unacceptable. I expected better from a dealership More

Frustrated by the customer service. Missed installing a part on a recent repair. Haven't remedied the repair yet. They got paid. Forget me or the missing part they promised to order and Missed installing a part on a recent repair. Haven't remedied the repair yet. They got paid. Forget me or the missing part they promised to order and call me to finish the job. More