Moss Bros. GMC - Service Center

Chrome piece replacementhat on Acadia Charged me $75 as a customer courtesy. I strongly feel that it should have been done at no cost to me, since it was clearly a serious manufacturer def Charged me $75 as a customer courtesy. I strongly feel that it should have been done at no cost to me, since it was clearly a serious manufacturer defect!!!! Thus, it should not have mattered that the warranty had expired a few months earlier! More

Excellent Great costumer service and fast service took it on Saturday without appointment and it was done in a few hours very happy with the service I received Great costumer service and fast service took it on Saturday without appointment and it was done in a few hours very happy with the service I received today. More

Outstanding Job Mr Justin Amezquita did a very good job both with his addressing the problem and satisfying the contract. He was very polite and knowlegable about the Mr Justin Amezquita did a very good job both with his addressing the problem and satisfying the contract. He was very polite and knowlegable about the problems and my vehicle runs like new. My time was well spent! Thank You... More

I was greeted by Jason asking what service I needed. Immediately, Jason had me complete the paperwork for my service and asked if I needed a ride home. He said the service would be finished by 1:00 pm Immediately, Jason had me complete the paperwork for my service and asked if I needed a ride home. He said the service would be finished by 1:00 pm but he would contact me when car was completed. At about 12:45 pm I received a call from Jason saying my car was ready. At about 1:15 pm I arrived at the service department to pick up car. I am extremely happy with the service. Jerry McCamly Moreno Valley, CA 2011 Buick Enclave More

My experience at Moss Bros. Buick dealership and Service department have been great. Another great service at Moss Bros.Buick is the shuttle service. The driver told us if we wanted to go home to San Bernar department have been great. Another great service at Moss Bros.Buick is the shuttle service. The driver told us if we wanted to go home to San Bernardino he would take us there. At that time we just wanted to go to Bobs Big Boy. Jon Pena did a great job at getting our buick repaired fast and getting us out of there. Thank you very much. More

Needed drivers door handle replaced on my 2007 Buick Lacrosse. A well documented issue with the Lacrosse and Lucerne. They quoted me a $99.95 diagnostic fee. No diagnotic needed in my opinion, the han Lacrosse. A well documented issue with the Lacrosse and Lucerne. They quoted me a $99.95 diagnostic fee. No diagnotic needed in my opinion, the handle is broken. However, they said fee would be credited to the repair if performed during this visit. The final quote after 'diagnostic' was $415. They said $100 for the part and 2 hrs labor (I assume $150 per hr for labor). This is highway robbery. I can buy the repalcement OEM part for $17.06 plus shipping online. I do not believe it is a 2 hr job for an experienced mechanic. I can remove the door panel and do it myself in that amount of time. This is the 3rd time that Moss has overcharged and or damaged a vehicle that I have took to them. No more. I will never use a Moss owned dealership again. Even though they have bought out every dealership in Moreno Valley, so no competition is available. I will find an honest independent mechanic to do service and maintenance on m vehicles. I would encourage others to do the same. More

I give this rating because the service i got was excellent. The service department is always there. Jacob North has wonderful customer service skills and Jan Wilson was very informative and helpful excellent. The service department is always there. Jacob North has wonderful customer service skills and Jan Wilson was very informative and helpful in getting my oil change done in a timely manner. The service was great. More