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Moss Bros. GMC - Service Center

Moreno Valley, CA

3.6
47 Reviews

47 Reviews of Moss Bros. GMC - Service Center

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September 20, 2025

My husband picked up our GMC 3500 after they fix the front wheel wheels he drove approximately 2.6 Miles back home and the front wheels were already rubbing on both sides in both wheel wells. My husband More

by renee_ann_hill
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jeremy Chavez
Sep 22, 2025 -

Moss Bros. GMC responded

We sincerely apologize for the poor experience you had with our service department. We are truly concerned that the repair was not done correctly and that it caused additional problems. Your feedback is extremely important to us, and we are committed to understanding the situation fully so we can improve our processes. We hope to have the opportunity to regain your trust in the future.

September 14, 2025

Excellent customer service and shuttle. It feels like an eternity for a car repair. However, the work is professional. More

by courtneyeva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hernandez, Anthony Garcia
Sep 15, 2025 -

Moss Bros. GMC responded

Thank you for your five-star review! We understand that waiting for a car repair can be frustrating, and we truly appreciate your patience. We're happy to hear that our customer service and shuttle helped, and that the work on your vehicle was professional. We look forward to providing you with excellent service again in the future!

September 10, 2025

My service technician Jeramy was great. It did take forever to get my vehicle but that was because of Mopar. More

by dthompsonsally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramy
Sep 11, 2025 -

Moss Bros. GMC responded

We appreciate you taking the time to share your experience! We're proud to have dedicated technicians like Jeramy on our team and are so happy he made your visit a positive one. We know the wait for parts can be tough, and we apologize for any inconvenience the Mopar delay may have caused. Thank you for your understanding and for choosing our service center.

July 13, 2024

Failed to fix my transmission problem within my warranty period even though you knew there was a problem More

by dlparr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oil change
Jul 15, 2024 -

Moss Bros. GMC responded

Thank you for using our Service Department, I have read your concern and we would like you to talk to our service director personally. His name is David Lam at 951-242-2223 x4279 our goal here at Moss Bros is to have our customers completely satisfied, We hope to hear back from you soon.

March 03, 2024

service manager at gmc store is a great guy, very helpful. I appreciate your help buddy More

by Ace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ace
Apr 10, 2024 -

Moss Bros. GMC responded

And we appreciate you leaving a 5 star review for us !

October 05, 2023

After service was complete dash engine light on return they fixed right away. Shows customer satisfaction More

by bgentry241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Dec 01, 2023 -

Moss Bros. GMC responded

Thank you very much for coming to visit us and for giving us a five star review. If there is anything else that we can do for you please let us know. All the best.

September 27, 2023

It, took a some what little longer than I thought, it would but all was good! More

by drdroad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no clue
July 15, 2022

I used a coupon I got on the mail and the price was very low, especially in these days of high prices, the service was very peofessional More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
Jul 18, 2022 -

Moss Bros. GMC responded

My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.

July 15, 2022

Very professional and prompt. Highly recommend this dealership! Great people in the service department as well More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Horgan
Jul 18, 2022 -

Moss Bros. GMC responded

We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.

December 27, 2021

I had a scheduled first maintenance visit for my 2021 GMC Canyon truck. I needed to either wait while the work was done or take their shuttle van. Jonathan said that he could take care of the work right away More

by Gregory Muse
Recommend Dealer
Yes
Employees Worked With
Jonathan Hernandez
Dec 27, 2021 -

Moss Bros. GMC responded

We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.

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