Moss Bros. GMC

This 1 star is for the GMC Moss service center. Took my truck on a Monday at 8am. I was told it would be checked Monday latest Tuesday. Called Tuesday it hadn’t been check I was told Wednesday now. Took my truck on a Monday at 8am. I was told it would be checked Monday latest Tuesday. Called Tuesday it hadn’t been check I was told Wednesday now. called Wednesday hadn't been checked. Called Friday hadn’t been checked. Apparently they were backed up not sure if they’re short staffed but a week just to check my truck doesn’t sound correct. Plus a loaner can’t be given to me until it’s diagnosed but they can’t even diagnose it for over a week. Employee issues happen I get it but accuracy on estimate on a day your car would be checked that’s a minimum that could be done. Short staffed or backed up it’s still possible to give a better estimate when it’ll be checked. Service center looks to me very poorly managed with expectations for customers. “At Moss Bros. GMC, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.” “timely manner”??? More

They were the best! Huge shout out to Barnabe & Damian. They gave me several options & stuck to my wants and needs. Thank you so much.! Huge shout out to Barnabe & Damian. They gave me several options & stuck to my wants and needs. Thank you so much.! More

The service was great. The salesman was very knowledgeable and I loved the personal responses when he answered my questions. It was a really good experience. Thank you. I The salesman was very knowledgeable and I loved the personal responses when he answered my questions. It was a really good experience. Thank you. I'm very happy with my new vehicle. More

I would recommend anyone looking to buy a car come to Moss Bros! Excellent service, Roberto and Barnabe made sure I left the lot happy with my purchase! Moss Bros! Excellent service, Roberto and Barnabe made sure I left the lot happy with my purchase! More

Took the truck out 2 weeks later and had to have it towed and am now stuck with no truck. I’m wondering if it was misdiagnosed. Paid a lot of money for a bad idle. Had 8 injectors replaced and it did not sol and am now stuck with no truck. I’m wondering if it was misdiagnosed. Paid a lot of money for a bad idle. Had 8 injectors replaced and it did not solve the problem. More

Very pleasant. I was out of there in about 3 and a half hours with my new car. I was out of there in about 3 and a half hours with my new car. More

Slow service. Took car in twice for window not working and second visit cost me lots of labor that should have been done 1st time! They should have checked wirin Took car in twice for window not working and second visit cost me lots of labor that should have been done 1st time! They should have checked wiring 1st time when they had the car More

My service was done in the time promised. The service tech was friendly, courteous, and professional. The service tech was friendly, courteous, and professional. More

Service was easy. Advisor communicated with me very well. I loved that I was able to be shuttled home. Thank you Advisor communicated with me very well. I loved that I was able to be shuttled home. Thank you More

Manny really helped us out and was really patient great team hopefully we’ll be back in a keep of months. team hopefully we’ll be back in a keep of months. More