Moss Bros. Chrysler Jeep Dodge Ram San Bernardino - Service Center

This is the worst service department I've ever worked with. I have a fleet of dodge ram work trucks that require service. This service department has the poorest managed team I've ever delt with. They never fin I have a fleet of dodge ram work trucks that require service. This service department has the poorest managed team I've ever delt with. They never finish on time and when I call I can never get thru, usually on hold for several minutes. Last visit I was there for 45 minutes trying to pick up a truck, they apparently lost the paperwork and when they located it I was charged double for the work performed! This place needs management overhaul!! More

Recall I had to wait even if I have an appointment. My appointment was for 10:00AM and according to the recall letter that it would only take a half hour to I had to wait even if I have an appointment. My appointment was for 10:00AM and according to the recall letter that it would only take a half hour to complete it. I did not get out until after 12:00pm. Why did I have to have an appointment for a half hour work, when it took two hours to complete it. More

Quality service I brought my 2014 Dodge Challenger into the collision center. Joe kept in touch with us throughout the 3 weeks that it was in the shop. My car looked I brought my 2014 Dodge Challenger into the collision center. Joe kept in touch with us throughout the 3 weeks that it was in the shop. My car looked brand new when it was done. Not only did they repair all front end damage, he also touched up any scratches/dings on the door panels on both sides which had nothing to do with the accident. My car was ready 3 days earlier than estimated as well as washed and waxed. LOVE my Challenger...and Moss Bros! More

Best service so far. I was impressed at the increased customer service that I received when i took my Jeep Liberty in for servicing recently. I waited for the service whi I was impressed at the increased customer service that I received when i took my Jeep Liberty in for servicing recently. I waited for the service which took place within the time frame given by the service representative. The rep informed me of a problem that could be corrected and covered under my Extended Warrantee, so I am bringing my Jeep back to get the service completed before the warrantee expires. This was my most positive experience so far! Bravo! More

Pricing I think you should be giving a Senior Vet discount. We have a fixed income. I went and got my sog cert. done elsewhere at half the cost. I think you should be giving a Senior Vet discount. We have a fixed income. I went and got my sog cert. done elsewhere at half the cost. More

Sprinter 3500 with Winnebago RV Mike Miranda is VERY knowledgeable and very helpful in providing vehicle information critical to us as end users. His work was excellent, along with Mike Miranda is VERY knowledgeable and very helpful in providing vehicle information critical to us as end users. His work was excellent, along with great personality and willingness to share information and recommendations. We hope he will be available for all future service on our Sprinter RV. More

Service center was excellent very knoweledgable, they dont give you the run around!! best dealer around, on new and used cars. Huge selection at affordable prices!!! dont give you the run around!! best dealer around, on new and used cars. Huge selection at affordable prices!!! More

Josh & Joanie helped me with service. They are an awesome team at Moss - very friendly and took great care of me and my car! I also had the body shop take a look at some scraps and dings on my car an awesome team at Moss - very friendly and took great care of me and my car! I also had the body shop take a look at some scraps and dings on my car and Gary was very great to work with. I only received a quote this time but will definitely bring it back in to get the repairs done once I can leave it for a few days. More

When we drove up to the service area we were greeted promptly and warmly by a service representative. After a quick check in we were shown the waiting area. We found the area to be clean with several promptly and warmly by a service representative. After a quick check in we were shown the waiting area. We found the area to be clean with several areas available for us to wait in. We chose the TV area. The bathrooms were clean and well-stocked with attractive decor. When my wife discovered she was missing her cell phone, she notified our service rep and he went to our jeep and retrieved it for her. Later the rep came and gave us a progress report on our jeep, letting us know it was in the washing area and would be available soon. After a short visit to the reps office to complete final paperwork, we were on our way knowing that our jeep had been well serviced at Moss Bros. More

Moss Bros does a thorough inspection, points out what they find and then suggests the priority of what is found to resolve. I am empowered to make wise decisions based on my ability to pay when I don't h they find and then suggests the priority of what is found to resolve. I am empowered to make wise decisions based on my ability to pay when I don't have the budget to do everything that is found. What more can I ask. Once I okay the work, it is done in a timely manner. I've been coming to Moss Bros through purchase and service of five vehicles over 20+ years. I'll be back. More