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Moss Bros. Chrysler Dodge Jeep RAM San Bernardino
San Bernardino, CA
250 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:30 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Verified Customer
September 07, 2025
I had one of the worst car-buying experiences of my life at Moss Brothers Dodge in San Bernardino. They advertised a vehicle on their own website for $26,500, and I confirmed this multiple times over the ph at Moss Brothers Dodge in San Bernardino. They advertised a vehicle on their own website for $26,500, and I confirmed this multiple times over the phone before making the hour-and-a-half drive to purchase it. When we arrived, things quickly went downhill. First, they tried to push financing with a ridiculous 30% interest rate, claiming it was because of our credit score. They quoted us a monthly payment of over $900 even with a $10,000 down payment—numbers that simply don’t make any sense for a $26K car. When we then discussed buying the car outright in cash, suddenly the price of the car jumped from $26,500 to $35,000. When I asked for an explanation, the sales manager, Nick Quiroz, brought out a printed sheet of numbers that didn’t add up. When I asked to review it further or take a picture, he quickly took it back and said it was “trade secrets.” On top of this, they admitted the online price was correct but said they were adding $5K–$10K in “mandatory add-ons”, which were never disclosed in advance. This is nothing but bait-and-switch advertising. The whole experience felt dishonest and rushed, as if they just wanted us out the door at the end of the day. I had purchased a vehicle from Moss Brothers about five years ago and went back expecting the same level of service, but this experience was a complete disappointment. Dishonesty, price-swapping, and unethical sales practices—that’s what you can expect here. I will not be returning, and I strongly caution anyone considering buying a vehicle from this dealership. More
by Dalgazi
Employees Worked With
Nick Quiroz
