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Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

San Bernardino, CA

Overview
Reviews
Vehicles
4.4
424 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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1100 S E St

San Bernardino, CA

92408

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Showing 424 reviews

February 09, 2026

The service is great customer service they ate knowledgeable and helpful associates only down side is the lounge area. Very uncomfortable chairs More

by buttnboo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Feb 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the 5 stars! We’re so happy to hear that you had a positive experience with our customer service team. We’ll take your feedback on the lounge chairs into consideration as we work to improve the space. We appreciate you taking the time to let us know, and we hope to see you again soon!

February 09, 2026

The service technician was very respectful and informative. My car was returned clean and my service was completed in under 1hr. I will definitely be going back to schedule my future services. More

by evelynpineda971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian paco
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Feb 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the kind words! We’re glad your service was quick and thorough. We look forward to seeing you again!

February 07, 2026

Quick service along with friendly staff quality of service was great and all my questions were answered More

by VINNIE.DIPIETRO
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kody
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Feb 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the 5-star review! We’re delighted to hear that you had a positive experience with our team and that all your questions were answered. We appreciate your trust and look forward to helping you again in the future!

February 07, 2026

Amazing communication and understanding about what the customer service and work with them on to find what they won’t More

by JESUSZERMENO27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddie Figueroa
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Feb 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for sharing your experience! We’re thrilled that our team was able to communicate well and understand exactly what you needed. It’s always our goal to work closely with our customers to ensure they get the best possible service. We can’t wait to work with you again!

February 07, 2026

Don't get timely manner call backs . Didn't receive a charge card with my jeep but they wanta charge me for one . More

by moni5ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Feb 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We sincerely apologize for the frustration you’ve experienced. You should not have had delays in callbacks, nor confusion about the charge card. We want to make this right—please reach out to our team at 909-884-8255 so we can resolve the issue promptly.

February 06, 2026

Fast service, clean dealership. Good selection of vehicles. Got all my questions answered. Will be back for my oil change. More

by frankmagnera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
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Feb 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thanks so much for your kind words! We’re happy you enjoyed our fast service, clean dealership, and vehicle selection. We can’t wait to see you again for your next oil change!

February 05, 2026

I had the issue that was not resolved with a different dealership on my previous 2 visits. Moss Bros. CDJR Service has always been exceptional and Steven Lara is awesome. He is very friendly, keeps me inf More

by AK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Lara
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Feb 05, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the fantastic review! We’re so happy that Steven Lara was able to resolve the issue for you and provide the exceptional service we strive for. We appreciate you choosing Moss Bros. CDJR, and we’ll be sure to pass along your kind words to Steven. We look forward to seeing you again!

February 05, 2026

Adrian Lopez was the best. The GM is so awesome best experience ever they help me so much More

by BUTTERFLYMENACE
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian , Alexis , GM Shannon
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Feb 05, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for your wonderful 5-star review! We’re delighted to hear that Adrian and our GM made such a positive impact on your experience. Your satisfaction is our priority, and we’re grateful for your kind words. We look forward to assisting you again soon.

February 05, 2026

The best dealership i love my car and everything and they work with you and everything More

by bbresha35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Child care provider
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Feb 05, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for your kind feedback! We’re glad you had a positive experience and that our team was able to work with you. We appreciate the 5-star rating.

February 05, 2026

Working with Benny is awesome, he's very helpful. He has excellent customer service Every time I go More

by johnny72marin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BENNY ALVARADO IV
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Feb 05, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for your kind feedback! We’re happy to hear Benny consistently provides excellent customer service. Your continued trust means a lot to us.

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