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Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

San Bernardino, CA

Overview
Reviews
Vehicles
4.4
424 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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1100 S E St

San Bernardino, CA

92408

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Showing 424 reviews

February 22, 2026

Thank you Adrian Lopez and Mike Klein for working so hard to help me get the perfect car for my family and me really nice professional and stand up guys it was a pleasure doing business with you guys More

by BRIESHADICKERSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Lopez Mike Klein and Joshua
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February 22, 2026

Getting the vehicle in for service was simple, once the vehicle was there it took extremely long, the communication with me was almost non existent. Now my jeep makes a grinding sound when I make right tu More

by MEJIADS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
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February 21, 2026

Robert was great, listened to all my concerns and took good care of my vehicle More

by GURMEETKAURDUHAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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February 19, 2026

I have purchased/leased eight vehicles from Moss Bros. All necessary services were provided at this facility. Moss Bros. has my highest recommendation More

by edwardanewman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Feb 19, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for your continued trust in us! Purchasing and leasing eight vehicles with Moss Bros truly means the world to our team. We appreciate your loyalty and your highest recommendation.

February 17, 2026

It was an arduous process and took longer than I would prefer. Not nearly as straightforward than I would expect. Alex was a big help in closing the deal. More

by fuglykid
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter, Alex
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Feb 17, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We appreciate you taking the time to share your experience. While the process took longer than expected, we’re glad Alex was able to assist you through to the finish.

February 14, 2026

Came in on a Monday. No appointment. Had my oil changed with a basic inspection. Changed out my Air and cabin filters . Dropped off at about 8am had it back @ 11 am. They More

by paulgarcia6060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hogan primarily and Hannah
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February 13, 2026

Everyone at Moss Bros San Bernardino is always kind, genuine, knowledgeable and cares about me. More

by HAYLAY20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie
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Feb 13, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the wonderful review! Knowing you feel cared for truly means a lot to us. We appreciate your continued trust in our team.

February 12, 2026

They’re really great and helpful. Couldn’t pick a better dealer than them. They made it happen. More

by rudy.peinado1986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deep and master.
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Feb 13, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We truly appreciate your kind words. Our goal is always to provide helpful, stress-free service, and we’re glad we delivered!

February 12, 2026

Had to reschedule service 2 times since part was not there 3rd appt confirmed part was there to keep appt . Giving it 3 since seems the only good rep was Frankie Jr others were not attentive to assist More

by starcc07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie jr
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Feb 12, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for your feedback. We apologize for the inconvenience of having to reschedule your service multiple times due to the part availability—that’s certainly frustrating. We’re glad Frankie Jr. provided attentive service, and we’ll be addressing your comments with our team to improve communication and follow-through.

February 10, 2026

Had scheduled an appointment for an oil change and tire alignment which took 3.5 hours, with an appointment. Plus the service consultant that initially took my car left for home before returning my car. I More

by bamtslem16
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julian Paco
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Feb 10, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We apologize for the extended wait time and the lack of communication regarding your service advisor. This does not reflect our service standards. Your feedback has been shared with our management team so we can address these concerns moving forward.

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