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Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

San Bernardino, CA

Overview
Reviews
Vehicles
4.4
250 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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1100 S E St

San Bernardino, CA

92408

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Showing 250 reviews

September 17, 2025

Tried to charge me for something that should have been taken care of 4 months ago and claim its “unrelated”. More

by morales.ws24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Sep 17, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for bringing this to our attention. We sincerely apologize for the frustration and miscommunication regarding your recent service. This is not the standard of care we aim for. We take your feedback very seriously and will ensure this does not happen in the future.

September 17, 2025

Took a little longer than expected but they provided me with a paid for rental, so it's all good and they did an excellent job. More

by cspewterbaugh
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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September 16, 2025

Benny did a great job, wonderful service and willing to work with me abd my budget More

by kevincsrt4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Sep 16, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

This is fantastic feedback—thank you! Benny is a key part of our team, and we're so proud to hear he was able to provide you with such wonderful service and find a solution that worked for you. We'll make sure he sees this review. We appreciate your business!

September 14, 2025

Great hard working service helping people get there car back on the road thanks gus More

by trevellebenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
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Sep 15, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the fantastic review! We're so glad we could help get your car back on the road. We appreciate you recognizing Gus for his hard work.

September 13, 2025

Always let me know what is going on. If there is a problem they have a solution, sometimes good sometimes not so good. I keep coming back. Good service More

by DLMBROWN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Sep 15, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the five-star review! We're happy to hear you appreciate our communication and that we provide good service. It means a lot that you've continued to choose us. We look forward to serving you again!

September 13, 2025

Very professional very respectful couldn’t ask for better haven’t got results back on my wreck Jeep yet I would love for that to happen More

by mseifert56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the name of this man, but he works in collision
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Sep 15, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We appreciate you taking the time to share this feedback! It's great to hear that you found our team to be professional and respectful. We'll get the results back to you on your Jeep as soon as possible. If you have any questions, you can reach us at (909) 884-8255.

September 13, 2025

Best experience ever. Freddie was so helpful. Everyone was great from the finance team to the boss. I would definitely recommend this dealership. I’ve had plenty of cars b More

by jacquellhenry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddie and Rudy
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Sep 15, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Wow, thank you for the wonderful five-star review! We're thrilled that you had such a great experience and that our team, including Freddie, made a positive impact. It's a huge compliment to know that out of all your car purchases, this was the best one. We truly appreciate your business and your recommendation.

September 12, 2025

I highly recommend MOSS Bros. We always receive the best customer service from all departments, especially the Service Department. More

by MAYASDREAM11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All Service Advisors, Service Directors
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Sep 12, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the kind words and the high recommendation! We're so happy to know that our team consistently provides you with the best customer service.

September 10, 2025

Once again Benny took care of my oil change with professional service, wonderful service again . More

by theresadcollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Sep 10, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Another great experience with Benny! We're so happy to hear that he continues to provide you with wonderful service. Thanks for your continued loyalty and for taking the time to share your feedback. We appreciate you!

September 10, 2025

I had a really good experience at this dealership. My sales rep Jerry was awesome and the rest of the staff that helped me was very professional and helpful in accommodating my needs.! More

by Biggron64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Cheng and Ricky
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Sep 10, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for your 5-star review! We appreciate your kind words about our team and are pleased to hear that Jerry provided you with excellent service. Our goal is to ensure every customer has a positive experience, and we're glad we could meet your needs. We look forward to seeing you again.

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