Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley

I took my 2018 Chrysler 300 in for a problem with my radio. Clay is the rep that worked with me. He was very friendly and accommodating to my needs. My car hasn't been fixed yet because they're waiting radio. Clay is the rep that worked with me. He was very friendly and accommodating to my needs. My car hasn't been fixed yet because they're waiting for a part. He has been in close contact with me to keep me updated on the progress. Thank you Clay. More

Writers Brian Santoyo & Lorena Galeana made sure they understood what I needed and expedited the repair time, so I could have my Jeep repaired in time for me to be able to spend time with my granddaughte understood what I needed and expedited the repair time, so I could have my Jeep repaired in time for me to be able to spend time with my granddaughter. Also, mechanic Randy knows my old Jeep inside and out, and I will wait for him, rather than take a chance with another. More

Contacted them 5 times to fix a recall. "We will contact you right away!" NOTHING. I'll drive out of my way to avoid this lack of customer service. "We will contact you right away!" NOTHING. I'll drive out of my way to avoid this lack of customer service. More

Brought in my 2015 dodge ram 4 times and they could not fix a check engine light. Was charged over 2600 dollars. Will nevergo back there again. fix a check engine light. Was charged over 2600 dollars. Will nevergo back there again. More

At Moss you are NOT the boss. Falsely advertises prices online and then changes them on you when you arrive in person. The Internet Sales Manager, Dawn, even confirmed for me that Falsely advertises prices online and then changes them on you when you arrive in person. The Internet Sales Manager, Dawn, even confirmed for me that the online advertised price was the sale price of the vehicle prior to my arrival. However, they still increased the price when I arrived and hardly budged from it. Be ready to walk out the door and go back home if you visit. More

I have been awaiting a radio part for more than 2 months without any status updates from Robyn the service rep or from the service department. Manager unavailable to discuss the matter. I call for an update without any status updates from Robyn the service rep or from the service department. Manager unavailable to discuss the matter. I call for an update and was told it would be an additional 2 weeks. This is very unprofessional. This is the new norm for the way business do business. More

Robyn and Mike's customer service won me over. They went above and beyond to keep my business. above and beyond to keep my business. More

Called for a vehicle recall and a couple other issues I wanted addressed. I can't speak for other LS but Ryan M. Helped me from start to finish got my truck in and out in a reasonable time and I worked wit wanted addressed. I can't speak for other LS but Ryan M. Helped me from start to finish got my truck in and out in a reasonable time and I worked with me and I even got a bit of a veteran discount. More

Ryan M. Not very helpful and bad communication! She assured me my car was up and running as they had to keep the car for 5 days (per Ryan M.) but when my car was done in 3 days I paid $170 for pickup a assured me my car was up and running as they had to keep the car for 5 days (per Ryan M.) but when my car was done in 3 days I paid $170 for pickup and she gave me back my keys with my tires LOW pressure & my car stop on me the very next morning. $170 down the drain because they want to rush and get my car out of there. I paid $170 for something my car didn’t need ! she also assured me my lights had stopped flashing but that came to be so untrue More

Very bad experience took my car in for a tune up nothing was wrong with it paid 750 something dollars about time I get home car started shaking engine light came on took it back then they said it was my lif was wrong with it paid 750 something dollars about time I get home car started shaking engine light came on took it back then they said it was my lifter they charge me 3100 hundreds dollars engine light still on car started jerking now want to charge 2200 to open the transmission not including the parts 😑 smh so I just pick my car up cryshler 300c 2012 with only 77000,miles on heart broken never again More