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Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley
Moreno Valley, CA
313 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:30 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 313 reviews
October 31, 2014
Did everything possible to find problem and fix it The team worked very hard and helped me when I did not have a car for work I appreciate all the help they kept me informed of the challenges they had The team worked very hard and helped me when I did not have a car for work I appreciate all the help they kept me informed of the challenges they had as a new car but so far it's great More
by Jgabb
Employees Worked With
Alan Megard, Fred Benoit
September 04, 2014
New to the area - great customer service! Alan Megard was great in helping me with my van repairs. He helped from the quote, to alternative parts to lower the cost, to providing a rental veh Alan Megard was great in helping me with my van repairs. He helped from the quote, to alternative parts to lower the cost, to providing a rental vehicle so I could work, to the final payment. I felt the service department went out of their way to help me and were all very friendly and courteous. Being new to the area, I looked up ratings online before going to Moss and I agree with the 4-5 star rating for service. Alan was outstanding. More
by kstarkey
Employees Worked With
Alan Megard
August 13, 2014
stay away from these idiots It's been over a year that my jeep has had a problem that was pretty much impossible for these imbeciles to fix till now. My jeep has been in their sh It's been over a year that my jeep has had a problem that was pretty much impossible for these imbeciles to fix till now. My jeep has been in their shop for warrenty repair for almost 2 weeks just waiting for parts. I was supposed to get it back a week ago. Today they call me said they "forgot" to order a bolt. And on top of all this they denied a loaner car stating the warranty didn't cover it. I had to call jeep customer service to get my loaner car. The service manager is a joke and could care less about the customers. If you want terrible service and your car just waiting in their lot for weeks without being repaired correctly this is the perfect place. More
by star lord
Employees Worked With
alan megard
July 01, 2014
a wonderful experience Absolutely the best buying experience I've had up to date. The staff was friendly and the process seamless. The best part was for my son, he got an ic Absolutely the best buying experience I've had up to date. The staff was friendly and the process seamless. The best part was for my son, he got an ice cream.. More
by elateok
Employees Worked With
David Olie, Greg Donahue
May 26, 2014
The BEST This is our 6th vehicle bought at this dealership they have the eat customer service ever will never go anywhere else. The staff is a great team from This is our 6th vehicle bought at this dealership they have the eat customer service ever will never go anywhere else. The staff is a great team from sales to finance to service dept are a great team. More
by kmdshadden
Employees Worked With
Everyone
May 18, 2014
Outstanding Service Always a pleasure doing business with Alan. A lot of mutual trust and respect. I have said all I need to say. That should tell you all you need Always a pleasure doing business with Alan. A lot of mutual trust and respect. I have said all I need to say. That should tell you all you need to know. More
by Walchecker
Employees Worked With
Alan Megard
January 06, 2014
This my second time writing about about this dealership, I was promise a lifetime free oil change when I purchase this vehicle. I informed the sale rep that I was in the military and would attending school I was promise a lifetime free oil change when I purchase this vehicle. I informed the sale rep that I was in the military and would attending school in Texas, never was told that the oil service couldn't be transfer to different states at the time of the purchase of the trucks. I was informed at the Dodge dealership in El Paso, Texas that it could be transferred but for some strange reason Moss Bros want do it. This is the second time this dealership hasn't honored or stood by their word. Best believe I will be spreading the word out to my fellow brother and sister that are serving in the area of Southern California, my last position was serving as a ROTC Senior Military Science Instructor for a good portion of Southern California, I will also inform my former staff and fellow professor that if they are thinking of purchase a vehicle from Moss Bros, think twice and go to a different dealership. I am sure I will be writing another review on this dealership because I just discovered that the truck I purchase that was suppose to have a 32 gallon tank doesn't and it just has the standard one that it came with from the factory. I don't know how many other good hard working people this dealership has scammed. More
by eroc915
Employees Worked With
Customer Service Department
October 07, 2013
DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP/SERVICE DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP/SERVICE DEPARTMENT!!! We had our vehicle towed to Moss Bros on 9/18/13 with a broken timing belt cove DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP/SERVICE DEPARTMENT!!! We had our vehicle towed to Moss Bros on 9/18/13 with a broken timing belt cover and asked for a diagnostic and an estimate for repairs.Carlos Akierman stated perhaps 2-3 hrs. labor at the most. Mr. Akierman called on 9/23/13 with an estimate of $5,400. We declined to repair the vehicle. We contacted Mr. Akierman on 9/25/13 and asked for an estimate on installing a motor. He said he would "work it up" and get back to us. He called us on 10/01/13 with a verbal estimate of $4,000. to install a motor that we would provide.We asked him to email us the itemized estimate. The estimate emailed was $3,152.49 (I fail to see how he could have made a mistake of over $800 -between the verbal and itemized/emailed estimates- when he had 5 days to work on the verbal estimate) We declined the repairs and asked him to put all the parts in a box so we could have the whole vehicle towed out of the service dept. When my husband went to the dealership to pay the bill (expecting a bill for 2-3 hrs service) he was told the bill was $600. When the amount was disputed and he asked Mr. Akierman to show how the work done amounted to $600 he became very rude, and was unable to show how the work they did amounted to $600, but, still refused to release the vehicle without the full amount paid. When my husband mentioned calling the Bureau of Automotive Repair Mr. Akierman stated in extremely angry and aggressive way, " then why don't you get the California Bureau of Automotive Repair to come down here and get your vehicle for you. because there's no way you're getting this car out of here without giving me $600!" We had no choice but to pay the $600 to have our car released. When the vehicle arrived at the (new) repair shop it was found that Moss Bros had NOT included all the parts to my vehicle. We had to purchase a power steering belt tensioner and a torque strut mount bracket (when Moss Bros was contacted to ask for these parts they insisted the new shop had "lost" them). It was also found that Moss Bros charged us for replacing a timing belt, but, did NOT even remove the old belt. This is the most unethical dealership/service department I have EVER had the misfortune to have to deal with. We have filed complaints with both the BBB and the Bureau of Automotive Repair. Do NOT take your vehicle here!! Don't say you haven't been warned!! More
by Alert
Employees Worked With
Carlos Akierman
August 21, 2013
Thank you Fred for taking care of everything. We chose not to have our car repaired at Moss but Fred called to make sure our overall experience ended well. not to have our car repaired at Moss but Fred called to make sure our overall experience ended well. More
by Bernei
Employees Worked With
Fred Benoit
August 06, 2013
It was the smoothest, most easy transaction ever! My family was shocked at the speed in which we returned with a new car. We will be buying our next vehicle here! I recommend every one I know who is l family was shocked at the speed in which we returned with a new car. We will be buying our next vehicle here! I recommend every one I know who is looking to start here. More
by mrs_emc
Employees Worked With
Dave Oley, Daniel Villiman
