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Moses Ford Lincoln BMW

St Albans, WV

4.7
634 Reviews

2001 Maccorkle Ave

St Albans, WV

25177

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Showing 634 reviews

October 30, 2023

The representatives in the service department are courteous, prompt and informative of all work completed and needing to be completed on my car. The dealership even sent me home in a loaner (an hour More

by mbm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic (name unknow ) 5 stars, Meghan Moses
Oct 31, 2023 -

Moses Ford Lincoln BMW responded

Hi! I'm glad we could make getting your car serviced so convenient for you. Our goal is to go above and beyond for our customers. Thank you for choosing Moses. We appreciate your business.

October 30, 2023

I was very pleased with their very friendly staff and super speedy service. They communicated well. More

by Gmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Moses
Oct 31, 2023 -

Moses Ford Lincoln BMW responded

Hi! Thank you for giving us such a nice 5-star review. We always try to provide the fastest service possible and to keep our customers informed about their vehicles. Thank you for choosing Moses. We appreciate you.

October 06, 2023

They are friendly, helpful and efficient. I’ve been quite pleased to date. I also Appreciate their policy of washing my car each time More

by Gselbe1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Moses
Oct 06, 2023 -

Moses Ford Lincoln BMW responded

Hi! Thank you for your thoughtful review and for choosing Moses. We appreciate you.

October 05, 2023

Paige and DJ were easy to work with and very professional. The technicians identified and solved the problem as promised. Good overall experience. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige and DJ
Oct 06, 2023 -

Moses Ford Lincoln BMW responded

Hi Mike! I'm glad Paige and DJ made your visit a good one and we got your issue taken care of. Thank you for giving us a 5-star review. We appreciate you.

September 28, 2023

Probably one of the best service departments I have ever experienced, great and very friendly staff!!! More

by cwhharris
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Meghan Moses
Sep 29, 2023 -

Moses Ford Lincoln BMW responded

Hi! Thank you for giving us such high praise and an excellent review. We appreciate your business.

September 28, 2023

Always offer great service. Reagan went above and beyond to accommodate my transportation to and from my work More

by Khughj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reagan
Sep 29, 2023 -

Moses Ford Lincoln BMW responded

Hi Khughj! Thank you for giving us an excellent review. We appreciate your business.

September 28, 2023

Andrew Hager is a tremendous asset to this dealership— always so professional, unbelievably knowledgeable and very transparent about all issues. He is also exceptionally responsive and always ready to hel More

by Parv
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Hager - very exceptional. Never saw Meghan despite visiting dealership in at least 4 occasions.
Sep 29, 2023 -

Moses Ford Lincoln BMW responded

Hi Parv! I'm glad Andrew does such a good job for you on your visits to our dealership. Thank you for your 5-star review and for being a loyal customer. We appreciate your business.

September 25, 2023

Called about a used unit the salesman kept telling me the negatives about buying a pre owned unit & telling me how I couldn’t get a good interest rate. I don’t want to spend upwards of 50k plus on a new unit More

by Hdholbrook25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sydney is very helpful, but the salesman I spoke with not at all, not giving names on a negative. But as I say Sydney is a very positive professional!!!, Meghan Moses
Sep 27, 2023 -

Moses Ford Lincoln BMW responded

Hi! I'm sorry to hear about your negative buying experience at our dealership. We certainly feel it is important to listen to the customer and let them guide the buying process. I am going to forward your review on to our management team for follow-up. Thank you for choosing Moses. We appreciate your business.

September 20, 2023

The body shop done an excellent job on my car. Super friendly and helpful people. Car looks new again More

by Corlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Meade , Meghan Moses
Sep 20, 2023 -

Moses Ford Lincoln BMW responded

Hi Corlene! I'm glad we did such a good job for you. Thank you for giving us a 5-star review. We appreciate your business.

September 09, 2023

Always fast and friendly. The service team completed all requested service and makes recommendations. Great company More

by mike73baldwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Moses
Sep 11, 2023 -

Moses Ford Lincoln BMW responded

Hi! Thank you for giving us a 5-star review. We appreciate your kind words and your business.

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