Moses Ford Lincoln BMW

My service experience with Moses Ford in St. Albans, WV was excellent! William “Bill” Weaver was exceptionally easy to communicate with and kept me informed on the status of the repairs on my ca Albans, WV was excellent! William “Bill” Weaver was exceptionally easy to communicate with and kept me informed on the status of the repairs on my car. I highly recommend this dealership and especially their service department. More

They treat me like I was the only customer there. They stay after hours till the deal was done. Really good customer service. They stay after hours till the deal was done. Really good customer service. More

Just Stellar, as usual. Went up for just an oil change & yearly checkup, but they had finally! received the parts (from BMW) needed for a recall repair and they did that too Went up for just an oil change & yearly checkup, but they had finally! received the parts (from BMW) needed for a recall repair and they did that too. Also checked & tires REALLY needed to be replaced (embarrassed that I hadn't checked them recently myself !!). They had the right Bridgestone run-flat tires & did that, too, & expedited it since we were waiting. Staff & mechanics are always friendly and informative. And fun. Ride (and Look after SUPER free wash) is like new again! Can't wait for our upcoming road trip! More

The dealer is very cognizant of my time and mutually worked out a beneficial time to bring my vehicle in for service. The valet service was excellent, the driver brought a rental and left with my vehicl worked out a beneficial time to bring my vehicle in for service. The valet service was excellent, the driver brought a rental and left with my vehicle. He was very professional and personable and appreciated his time and effort. More

I called and scheduled an oil change. Got me in quick. Efficient. They forgot to wash my Lincoln. Put me ahead and got me taken care of. That type of service keeps me returning!! Got me in quick. Efficient. They forgot to wash my Lincoln. Put me ahead and got me taken care of. That type of service keeps me returning!! More

Scheduled an oil change for 8am so I dropped the truck the night before. Tried to call and check if it was done and got no answer in the service department. Drove to the dealer and the truck hadn’t been m the night before. Tried to call and check if it was done and got no answer in the service department. Drove to the dealer and the truck hadn’t been moved. Service tech was doing nothing and I asked if truck was ready. He said how was I supposed to know it was here. Check the night drop box maybe? He acted inconvenienced to have to get up and go check the drop box. When he returned I said just give me the key and left. I won’t be using this service department again More

Terrible Communication Kept Vehicle almost a month for a 2 hour repair had to spend around 4hours at the sales office to resolve an issue with an extended warranty that was supposed to have been fixed month 2 hour repair had to spend around 4hours at the sales office to resolve an issue with an extended warranty that was supposed to have been fixed months ago lied too about repair times and dates to pick up the vehicle. More

My experience with Moses BMW was very pleasant. Everyone involved was polite and cooperative. Sales representative Casey was extremely thorough to ensure satisfaction. Everyone involved was polite and cooperative. Sales representative Casey was extremely thorough to ensure satisfaction. More

Overall it was a great experience. Fast and quality service while being informed of every situation and step in the process. Fast and quality service while being informed of every situation and step in the process. More

Friendly staff who was able to get the job done and answer all my questions answer all my questions More