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Moses Cadillac GMC

Charleston, WV

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76 Reviews

1406 Washington St E

Charleston, WV

25301

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Showing 76 reviews

September 10, 2017

Service dept Light came on my GMC I pulled in Allen waited on me no appt kept my car I got it back the next day in time to leave on vacation they even swept it out More

by Karen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen
Sep 12, 2017 -

Moses Cadillac GMC responded

Karen, We appreciate the opportunity to correct some of the issues from your first visit. It is always our goal for complete customer satisfaction. We will strive to do even better in the future. Thanks, Moses Team

August 26, 2017

One Super Service Center Wouldn't think about taking my Cadillac to any other Service Center. Not only are they a great service center, but they take care of the customer as More

by bobemartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg, David Fields
August 08, 2017

Moses Cadillac took care of me. Moses found a creative way to get me out of a very difficult situation. They took great pains to get me into the vehicle I wanted, and out of a vehic More

by KitFran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tincher and John Whitt, David Fields
August 07, 2017

Consistently Great Service I bought my Buick Verano in November, 2014. Have taken it for service (oil change and tire rotation)multiple times. Greg always takes good care of me. More

by Cindy P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Fields
August 06, 2017

Service dept Bought a new GMC took to them for 2-3 days had it almost 2wks no contact with me did have nice replacement lost my car 2times told the girl about it s More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
There were two men it wasn't Greg and I dealt with a lady in the service office
Aug 09, 2017 -

Moses Cadillac GMC responded

I am really sorry that you had a bad experience! I would like to discuss the details of your service visit. Would there be any chance you could give me a call? My name is David Fields. I am the General Sales Manager at the downtown location. My contact number is 304-414-4219. Please feel free to reach out to me at your earliest opportunity. Thanks, Dave Fields

August 02, 2017

great job had an issue with my battery---called greg and he took care of everything--I would recommend moses to all. from sales to service they have done every More

by happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GREG HIDELBRAND
July 19, 2017

First time service experience I brought my car, bought used at Moses, in for service. There was a problem, which they fixed. Service took about five hours, but I was well taken car More

by Bogenstrasse36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Multiple employees
Jul 20, 2017 -

Moses Cadillac GMC responded

I appreciate your honest review. We only get one chance to make a first impression. unfortunately it appears we fell a little short! I would be happy to give your car a detail. Just my way of saying were sorry. Please feel free to reach out to me. My name is David Fields. I am the General Sales Manager here at the downtown location. My office number is 304-414-4219.

July 17, 2017

This place SUCKS!! I would not recommend anything to do with this dealership. The sales the service anything. That place is a joke. They are liars and crooks. Do not was More

by momof04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Collins
Jul 20, 2017 -

Moses Cadillac GMC responded

I am sorry you had a bad experience with us! I would like to discuss what your issue was. If you could please give me a call at 304-414-4219. My name is David Fields. I am the General Sales Manager. I also work directly with the service department. To fix an issue I must no where we fell short. I look forward to the opportunity to discuss with you. Best Regards, David Fields

July 06, 2017

Great pricing, professional, efficient and friendly staff Incredibly professional and efficient. Extremely friendly staff. Spotless facility. Competitive pricing. Can't say enough good things about our en More

by rkrose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in Sales, Cici in Finance, David Fields
Jul 14, 2017 -

Moses Cadillac GMC responded

Thank you so much for your honest assessment! We always strive for unexpected service. We hope you enjoy your new addition to the family. Dave Fields and Moses Team!

June 28, 2017

Very professional service Had an intermittent issue with my new diesel truck and after a process that GM was of little assistance Moses located and remedied the problem. Great More

by saplumr
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Louden and Greg Hilderbrand
Jul 14, 2017 -

Moses Cadillac GMC responded

We were glad to help! William Louden and Service team!

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