Morristown Chevrolet

Please read before you go here!THEY DIDNT PUT OIL IN Please read before you go here! THEY DIDNT PUT OIL IN MY CAR AND THEY ARENT TAKING RESPONSIBILITY I bought a 2017 Hyundai Sonata here on Novemb Please read before you go here! THEY DIDNT PUT OIL IN MY CAR AND THEY ARENT TAKING RESPONSIBILITY I bought a 2017 Hyundai Sonata here on November 3rd, 2021. On November 23rd around 9pm ish, the car (which had never thrown any codes or had any lights come on whatsoever) threw up a message that said there was an error with my engine control system. The engine shut off in the middle of the road while I was driving it. I have PTSD and an already stressful situation of being totally powerless in a very busy road in the dead center of Pigeon Forge, I had a panic attack. Thank God I wasn’t alone in the car. My boyfriend (who just had his appendix out) and some nice people who pulled over helped us push the car into a nearby parking lot. It wouldn’t start at all. I worked with all types of vehicles in the military, and my boyfriend (who is 100% disabled Army Combat Vet) worked with Diesel engines. So we started looking at it and it didn’t take long to see there was no oil in the engine! We called the dealership and they said to pour oil in it and try to drive it to them. So we bought an oil that would work for a bit and tried. It was totally messed up. The engine was destroyed. We had to wait with the car, which was in a private lot that we had to pull into, until noon the next day. I called the dealership at 9 AM as soon as they opened. They said they would send a tow truck and understood that we were waiting with the vehicle. We waited for as long as we possibly could but it being the day before Thanksgiving I needed to get a rental as fast as I could so I at least had some thing to drive. We went to the dealership, the tow truck didn’t even get there until an hour after we did. We got there at about 4 o’clock. The dealership covered the cost of the rental but refused to get insurance that would cover me in an accident. Then they said that it said it was too late for anyone to look at it and I would have to wait until Friday morning for them to diagnose the car. Despite the fact that I had called at nine that morning and told them that I was cooking Thanksgiving dinner and needed to be home. Throughout the entire process they never took responsibility for not putting oil in it. Then and Friday when I called to figure out what the diagnosis was, Josh their service manager who had spent so much time telling me to take his word, told me that there was no proof that the dealership was responsible because there was oil in the car now. They have continue to give me the runaround, along with the fact that none of them were talking to me despite the fact that I am the only one on the loan, they were only talking to my boyfriend and wouldn’t even answer me when I looked at them. I had to raise my voice and puff out my chest for them to even pay attention to me. I had to demand that they speak to me and not to him in order for them to talk directly to me. Throughout the whole process they were very rude and annoyed with me for wanting an explanation for things they continue to dance around and not give me any straight answers until yesterday when they told me that there’s no proof that the dealership is responsible for anything. They refused to let me out of my loan, get me a new vehicle, or explain what would happen during the process to me. Now they are trying to get my warranty coverage to pay for it when it was their fault. They won’t pick up the phone to answer my questions unless I call six or seven times and demand to speak directly to someone instead of being transferred to voicemail box that are always full. I’m scared I’ve been trying to repair my credit since I was in the military, and this was supposed to be my first step in that direction with a new loan after paying things off. I’m terrified that this is going to hit my credit, and no one bothers to console you or even explain what’s going on. Please don’t go here. More

On July 28th I bought a used Chevy camaro 2017, because it was in Morristown and I live in Knoxville, they offer to deliver it to me, and they said all their cars go through a 100 safety check point, which it was in Morristown and I live in Knoxville, they offer to deliver it to me, and they said all their cars go through a 100 safety check point, which is great, next day I got the car, while driving it I’ve noticed it shakes a lot, and one of the back tire couldn’t hold air in it. I called the dealer and talked to Spencer, and while trying to explain to him how the car is shaking, his reply back was it looks like you never drive a sports car before and they all shakes, seriously seriously, I took the car the next day to them and after inspecting the car, they said I’m correct and the tires need to be replaced, they didn’t even let me drive the car back for safety reason, and I told them that the CarPlay isn’t working too , so first question what kind of 100 safety check points was done on this car. So they order the tires and said it will be done on Monday and today is Saturday, they gave me a loaner for now, I called Monday to check what time do I pick it up, they said only two tires came in and didn’t get the rest of the tires yet, and they will check the CarPlay. The car wasn’t done till one week later, and CarPlay not fixed, they said they need to order a new radio for me, 5 days later the radio was delivered and I took the car there, it took them 3 hours to replace it and that was yesterday ,and I asked them to please check the muffler it feels like it’s hitting the bottom of the car when I drive it. when done they said sorry it still not working and take the car now we will call you in few days when we have a loaner for you and we will keep the car for few days to work on it, how about the muffler, he said we didn’t have time to look at it. Seriously seriously, you sold me the car with advertising that it has CarPlay and it works, so now I’m stuck with a car that doesn’t have a working CarPlay . This morning I took my car to a local repair shop, and told them about the muffler, they lifted up the car and look at the muffler, and they see it wasn’t in its place so they fixed it for me, you no longer feel the hitting muffler . But now I’m still stuck with a car radio with no navigation system. More

Extremely ! Disappointed ! Use to be an honest location. I called ahead told them I went through COVID and No income for few weeks. Told them clearly. When I get there 45 minutes away that they have to I called ahead told them I went through COVID and No income for few weeks. Told them clearly. When I get there 45 minutes away that they have to charge me $145.00 for Diagnostic.i could not fix my car. I told them they should have told me on the phone. I was extremely clea. DISAPPOINTED!!!! More

Just bought a 2019 Nissan Maxima SL from Morristown Chevrolet! Best, easiest experience I’ve ever had buying a car! I had been looking for a while for a new car. We spoke with the sales manager, Mike a Chevrolet! Best, easiest experience I’ve ever had buying a car! I had been looking for a while for a new car. We spoke with the sales manager, Mike about my wants and price, in 3 days he found my dream car, in my price range, with ever bell n whistle you could want!! Even had it delivered to our door!! Excellent service, fair trade, I wouldn’t go anywhere else after this experience! Highly recommend Morristown Chevrolet! More

I'll admit I'm not from this area, I'm from Asheville NC and most dealers here have always been respectable and reasonable when it comes to car buying. It seem the dealers at Morristown do things differentl and most dealers here have always been respectable and reasonable when it comes to car buying. It seem the dealers at Morristown do things differently. I found a very rare Lincoln Mark Viii for sale with them and I immediately called to set up an appointment with Dustin Santos. I let him know I'd buy the car as soon as I could get there. I made an appointment for the following day at 1030am to buy the car. He assured me he would have everything ready for me when I got there. Morristown is roughly two hours away from me, so the day of our appointment I was already an hour of the way there. I called as soon as they opened just to double check and to my surprise they sold the car the evening before. Dustin did not honor our agreement or even call me to let me know it had been sold. He let me drive a hour down the road and I had to call myself before I found out the car had been sold out from under me. When I asked what Dustin had to say for himself his response was "If another one shows up I'll keep you in mind." Within 10 min the manager called me and tried to sell me another car. What makes you think I'd want another car, when I set an appointment for a very specific and rare car? How out of touch can a company be. Horrible way to do business. More

Buying from Morristown Chevrolet was the best buying experience I have ever had had from a car lot. Thank you so much from Hazard KY experience I have ever had had from a car lot. Thank you so much from Hazard KY More

Satisfied Customer After purchasing 5 New & 1 Used Vehicles over a 10 year span, every salesman and employee, Especially Laura Breault has made our experience buying ou After purchasing 5 New & 1 Used Vehicles over a 10 year span, every salesman and employee, Especially Laura Breault has made our experience buying our 2019 Chevrolet Silverado Trail Boss a breeze she’s very helpful and will do anything to get you what you are asking for. Thank you Laura Breault and Buddy More

Friends for Life Melissa Hall was absolutely amazing- she wasn’t a “salesperson”-she listened to what we wanted and searched and searched for it......she has become a Melissa Hall was absolutely amazing- she wasn’t a “salesperson”-she listened to what we wanted and searched and searched for it......she has become a friend for life!!!!! We would do business with her a million times over! (We wish she could take over in other areas in the dealership and would have only had to deal with her)! She’s a huge asset to Morristown Chevrolet!!!!!!!! More

Fantastic !!!!! AAAAAA++++++++ First off. I would have gave ten stars if i could have. I could only give five...This has been the easiest buying experience i have ever had in my en First off. I would have gave ten stars if i could have. I could only give five...This has been the easiest buying experience i have ever had in my entire life ....Laura , Buddy , and Nick i just want to say thank you so much for all your help. You guys and gal are the best. I couldnt think of going anywhere else for my car or truck needs. Very professional and polite. They will shoot you straight ... They really care and want to help in any way they can. If you are in need of a new or used vehicle this is the place to come. Once again , thank you so much Laura , Buddy and Nick. Patrick Brooks More

Excellent car buying experience. The team at Chevy of Morristown will go out of their way to find just what you are looking for. Everyone from management to sales, service, etc. is ve The team at Chevy of Morristown will go out of their way to find just what you are looking for. Everyone from management to sales, service, etc. is very welcoming and knowledgeable. They will work hard to find the specifics of what you want without pushing you into something you may not be happy with. Thanks for finding my beautiful new Tahoe! More