Morrie's Okemos Ford

Service Department is terrible I took my Lincoln Township to Courtesy Ford for Works Oil change. Obviously they have some issues training their employees to do their job correctly. I took my Lincoln Township to Courtesy Ford for Works Oil change. Obviously they have some issues training their employees to do their job correctly. After waiting two hours for them to do a oil change the service person came into the waiting area and asked for me to come with him. He looked at the paperwork and said the Oil change person didn't fill the paper work and left for another 10 minutes. He came back and took my 48.00. I drove home and noticed my center hub was missing. It seems the hub was not snapped in correctly and by the time I drove home the center hub was missing. I lost my 65.00 Hub and when I called the Dealership advisor he said they do 60 a day and will not take responsibility for the lost hubs. Hard to believe they are in Business...Unprofessional from the first person I dealt with to the last call I made. STAY..AWAY... More

Amazing Buying Experience After years of driving another brand vehicle, I decided to look at the Ford Fusion. I met with Joy to find the perfect car for me. I found the one I t After years of driving another brand vehicle, I decided to look at the Ford Fusion. I met with Joy to find the perfect car for me. I found the one I thought would be perfect. The dealer offers a 24 Hour test drive program and my salesperson suggested I drive the car for a day. She understood that I spend a great deal of time in my car so it was important that I loved it. Joy also took the time to go through all the technology and safety features the vehicle had to offer. In all my years of buying cars, and being a major decision maker in cars for my family, I have never been treated better. Joy listened to what I wanted and needed. With the help of the Sales Manager Ron Feher I will be finalizing my purchase and taking my beautiful new 2017 Fusion home. More than just a customer, they welcomed me to the Courtesy Ford Family. This is the only dealer you should be looking for a Ford at. More

AFTER THE SALE - YOU'RE GARBAGE! DO NOT BUY OR SERVICE a vehicle from Courtesy Ford in OKEMOS (the "owner" seems to like blaming all bad ratings on "other" Courtesy Ford dealerships). DO NOT BUY OR SERVICE a vehicle from Courtesy Ford in OKEMOS (the "owner" seems to like blaming all bad ratings on "other" Courtesy Ford dealerships). I leased a brand new vehicle, take it back in 8 months later with squeaking brakes, only for the Service Rep, Pat to tell me that "squeaking brakes are normal for brand new vehicles", and he told me to give it some more time to "break" in (no pun intended). I take it back in the following season, and there is PAT again, and once again tells me there is nothing to fix, that the squeaking that I'm hearing is "normal" and it is a special type of oil or whatnot. I told him "Pat, only the front passenger wheel squeaks when I brake". If its "normal", then wouldn't all 4 wheels squeak? I've NEVER had a new car with squeaking brakes!!! Used, of course. Anyway, I shook my head and left, again, and just lived with the squeak. Fast forward - Lease is about to expire, so I want to trade it in for a new model. In the last 2 weeks, I have been playing phone tag with both MARTY COURT and someone named MITCH. Do they EVER talk to each other??? Both call and don't know the other has already called and vice versa. Anyway, I gave Marty my credit application information, I told him I could come in on my day off, and he told me that he would get his numbers together and CALL ME the day before I come in so everything will be ready. No call. I call both him and Mitch. No call back. 2 weeks later - I send Marty an email informing him that I will be taking my business to SIGNATURE FORD, and THEY will personally deliver and pick up my current vehicle, some thing COURTESY never offers. Longer story short, I get a text message on my phone from "SOMEONE" at Courtesy Ford asking for permission to text, and I repeat to MARTY that I am leasing a new vehicle from another dealership. DO YOU KNOW THE RESPONSE I GOT INSTEAD OF 'MA'AM, WHAT CAN WE DO TO WIN YOUR BUSINESS BACK?"??? I get a "WOW". That's it. "WOW". Then a very sarcastic "ENJOY YOUR NEW EXPLORER". I replied "I will be contacting your manager" - no text back. Shocking. Not all, but MOST of the sales team at Courtesy Ford are extremely unprofessional, sarcastic, and dishonest. ". ALL. THEY. WANT. IS. YOUR. MONEY. Their service is TERRIBLE, what OF it they even give you, they HATE to honor warranties. I have been reading the other reviews, and please, be forwarned, this dealership is AWFUL. More

Great! The people here are amazing and the cars even better. Everyone should buy a car from here. I have never been to a better place. The people here are amazing and the cars even better. Everyone should buy a car from here. I have never been to a better place. More

"Courtesy" service with a smile 😀 It is always a pleasure to bring my Ford to Courtesy Ford in Okemos where you are met with smiling faces and the "courtesy" you would expect in a serv It is always a pleasure to bring my Ford to Courtesy Ford in Okemos where you are met with smiling faces and the "courtesy" you would expect in a service industry. The appointment times are always flexible and they can accommodate you, even if you are running late 😱 I drive an hour to bring my car to the Okemos location, and always appreciate being treated like family after the first few visits. The fresh muffins, cookies and comfortable waiting room make me feel as if I am at home in my mobile office Thank you for your professionalism and friendly service! More

One very pleasant experience Walking into the dealership, I was warmly greeted by an incredible staff. The car sales agent Ed, was extremely helpful, professional, and I would rec Walking into the dealership, I was warmly greeted by an incredible staff. The car sales agent Ed, was extremely helpful, professional, and I would reccomend his service to anyone who is looking to purchase a car. Mr. Barron the owner, also came out to talk with and answer any other questions I might have. This is one efficant dealership that truly puts the customers needs first and tries there best to get the job done. I reccomend this dealership to any and everyone. More

Excellent Buying Experience My salesman, Bud, was wonderful to work with. This is a very friendly car dealership. Steve in the finance department also went out of his way to make My salesman, Bud, was wonderful to work with. This is a very friendly car dealership. Steve in the finance department also went out of his way to make sure I received the best interest rate available. I would certainly purchase another vehicle in the future from this dealership. Thank you! More

Service that was insanely dedicated My 2010 Ford Fusion hybrid developed a problem at 92000 miles that had even the factory engineers scratching their heads. I had an optional extended My 2010 Ford Fusion hybrid developed a problem at 92000 miles that had even the factory engineers scratching their heads. I had an optional extended warranty agreement. Altogether it took 6 weeks of downtime to get it figured out and corrected. The car runs like a top now. During the "ordeal" I never lacked for an alternate car (rental or loaner), and Brian, the service manager who shepherded me through the process was saintly. They could have sold me another car -- I had a pre-authorized loan and was ready at times to throw in the towel. Instead, they fixed it, and I am back to getting 41 miles to the gallon. This dealership is the real deal. And Ford came through, too. More

Very helpful Bud Davis If you want to lease a new Ford call on Bud Davis and the Ford team. Ron, Mike, Steve. All where a big help. Thank You Ron & Jean Robinson If you want to lease a new Ford call on Bud Davis and the Ford team. Ron, Mike, Steve. All where a big help. Thank You Ron & Jean Robinson More

Great experience Shaun Dickey is the best salesman I've felt with in years. Met all my requests and expectations. The dealership is so up to date. First class. Shaun Dickey is the best salesman I've felt with in years. Met all my requests and expectations. The dealership is so up to date. First class. More