Morrie's Minnetonka Subaru - Service Center

Friendly, expert service department. I bought my Outback in for scheduled maintenance. Work was done on time and done well. Service department is excellent...friendly, skilled and very or I bought my Outback in for scheduled maintenance. Work was done on time and done well. Service department is excellent...friendly, skilled and very organized. More

Body work I recently had two experiences with Morrie's Bodyworks (don't ask--I have teen drivers), and in both cases I was extremely satisfied. In the first cas I recently had two experiences with Morrie's Bodyworks (don't ask--I have teen drivers), and in both cases I was extremely satisfied. In the first case, I dealt with Mike, who kept me up to date on the progress of the work and answered all of my questions. In the second case, which took longer because they were very busy due to a recent hail storm and because there were some small delays in getting needed parts, I dealt with Jackie, who was very proactive in keeping me informed. Also, the damage was more extensive, requiring replacement of a number of suspension and other parts. Both Mike and Jackie were very professional and able to answer my questions knowledgeably. When the second car's repair time got pushed out further than expected, Jackie called to offer me a rental that they would pay for. After the car was painted, they weren't completely satisfied--the steering wheel was not returning to center as well as it should--and decided that another part was needed. They cared about the final result and wanted to get it right, and I'm very thankful for that. Since I had the rental car that they were paying for, the added inconvenience of a few more days was very minor. Have both cars back now and am very satisfied with the work. My prior experiences with Morrie's service department have also been 100% positive. I would definitely recommend Morrie's! More

Great staff. I was very satisfied with the friendly and helpful service I received and the determined attitude to solve the problem I'm experiencing with my car. I was very satisfied with the friendly and helpful service I received and the determined attitude to solve the problem I'm experiencing with my car. More

Great service The staff were friendly and completed my routine maintenance in under an hour. I enjoyed the free coffee and comfy chair in the waiting area and the t The staff were friendly and completed my routine maintenance in under an hour. I enjoyed the free coffee and comfy chair in the waiting area and the time flew by quickly. After my most excellent sales experience when I bought my CrossTrek, it was nice to have an equally excellent service experience. More

This is the worst customer service I have ever experienced from a dealership service department, and I will never be back to this dealership again! experienced from a dealership service department, and I will never be back to this dealership again! More

I have been coming to Morries for nearly 10 years, and am ALWAYS treated kindly and fairly. The staff does a great job at explaining what my car needs in easy-to-understand terms, and always walk me through ALWAYS treated kindly and fairly. The staff does a great job at explaining what my car needs in easy-to-understand terms, and always walk me through a detailed estimate before beginning to do work. More

After originally having experienced a little issue with thoroughness and a lack of communication, both Matt and AJ went out of their way to make ammends for their errors. I have always rated their quality thoroughness and a lack of communication, both Matt and AJ went out of their way to make ammends for their errors. I have always rated their quality of service very high, and after this visit I feel very confident that they will always do what's right for the customer. More

They are very attentive to customer needs and go the extra mile to make sure you are taken care of. Lovely to get back into a spotless car when they're all done, too! extra mile to make sure you are taken care of. Lovely to get back into a spotless car when they're all done, too! More

I would recommend purchasing your car at this dealership because of the 2 times I have bought a Suburu it has been a great experience and it was 20 years between purchases. I have not been happy with my ma because of the 2 times I have bought a Suburu it has been a great experience and it was 20 years between purchases. I have not been happy with my maintainence service for my outback. I have a 2011 OUtback and since day one it has a noise that is very evident (people have asked what's wrong with my car) I have asked Mike in the service department many times and he states they don't hear anything. I am very worried now that my 60,000 mile warentee is closing in and the noise is still present. I actually started up another 2011 to see if it made the same noise and it did not. I don't like that you are stuck with the same service representive. I purchased the Happy program so I am there for all oil changes, scheduled maintainance, and other services and I have to deal with someone that has not addressed the issue I had since my first oil change. Love my car want to trade it in for another one down the line have sent other people to you but am not happy with the service reporesentative. More

First of all I received a recall letter from Kia to bring our vehicle in right away for a fuel tank part recall. I called made an appointment and showed up right on time. I was NOT greeted in the service d our vehicle in right away for a fuel tank part recall. I called made an appointment and showed up right on time. I was NOT greeted in the service drive...so we got out and walked up to the service desk. The service advisor asked if we had been there before without even asking me my name or punching the plate number or VIN number into the computer...he made no eye contact and was very cold and unfriendly. I told him yes I was just there the month prior for an oil change (I have done a fair amount of service work in the past year and have had the same advisor before, lol). I also mentioned to him about a belt issue that was still a problem and if he could look into that (told him last month too but he said he didn't find anything). After about an hour he came over and told us the vehicle was ready and rushed us away without even mentioning my request about the loud belt noise. Only after I stopped him and asked him about the belt issue did he even mention it and then he proceeded to tell me again that it was nothing. Nothing? I hear it every morning when I start my damn car! Nothing? I have a feeling they never bothered to look. Lousy service...only gonna go back for the free oil changes I got when I purchased my vehicle from now on. As a side note, and on a positive side: a salesman came up to me right away and was friendly and eager to help me...now if they could do something about the service dept... More