Morrie's Grand Ledge Ford

Mike Lane is THE guy on the sales force We purchased two cars from Mike and Grand Ledge in 2014, and never have I had a better experience with a dealership/sales person. The service doesn't We purchased two cars from Mike and Grand Ledge in 2014, and never have I had a better experience with a dealership/sales person. The service doesn't stop at the sale, either. I've had questions on occassion, and Mike has been all over it. Then today, my husband's Navigator needed to go in for service... Mike came out to the house, picked it up, and left me with a loaner for the day. He just dropped off the repaired vehicle... when he says he'll take care of the customer, he really means it. HIGHLY HIGHLY recommend this dealership and Mike Lane. We won't be buying from anyone else. Oh, and by the way, Joel in finance is also very professional and service oriented. :) More

Loving my new Ford Flex Great team easy to work with friendly very accommodating went to get a lower priced model but fell in love with limited package they worked hard to ge Great team easy to work with friendly very accommodating went to get a lower priced model but fell in love with limited package they worked hard to get me a great rate! More

Take your car to Grand Ledge Ford; you won't regret it A few weeks back I brought my car in on a Saturday for a good overall preventative maintenance inspection. I had purchased a car from another dealers A few weeks back I brought my car in on a Saturday for a good overall preventative maintenance inspection. I had purchased a car from another dealership and didn't feel that the place I bought it from had been very thorough when looking over the car before they sold it. I was able to schedule an appointment to bring my car in on a Saturday and got right in that morning. After they looked over my car, Krista came into the waiting room and had a really organized chart that broke down the issues and the level of severity for each. Two of the issues I was able to have done with that day, the other two were more serious and would require me to come back during the week. Because the two items being taken care of that day were going to be a few hours, Krista offered me a loaner car which I thought was extremely thoughtful. I took her up on the offer in a second. After Saturday, I scheduled an appointment to come back a few weeks later on a Monday and mentioned that I had an extended warranty that I hoped would cover the more serious issues. Krista said she'd check in with the warranty company and let me know once they diagnosed the problems. In the meantime, I needed to get to work so she mentioned that I could take the shuttle. I am so glad that I did. Claude the shuttle driver was so punctual and organized. He got all of our information and dropped four of us customers off in a very timely manner. He was so kind and courteous making sure we were all happy with the level of service. When Krista called me later in the day to tell me the problem was going to require me to leave my car in the shop for 3 days, I panicked. That was a long time to be without a car. I feel bad now but I was a bit short with her and it wasn't her fault. She was so professional and patient and courteous and explained my options. On Wednesday she called me early on in the morning and said everything was going smoothly with the repairs and that it should be done at the end of the day. Claude had said that he could pick me up from work and take me to the dealership to pick up my car when it was ready so I called him after I spoke with Krista and he had already put me tentatively on his list for pick up and would be there whenever I needed him. He was there and even early. When I went to pick up my car, Krista was so gracious and kind to explain everything that had been done to my car and how that the warranty covered just about everything. I really appreciate her attention to detail when explaining things to me. Meanwhile, Rob asked me what my last name was and said he'd go pull my car around and wash it for me. I am one extremely satisfied customer. From start to finish, everything worked out and the level of customer service far exceeds any service center that I've ever gone to. I know that I can trust GLF and that when they repair my car it's going to be done right. Don't let the distance deter you from going to GLF, it's worth the drive! Thank you GLF!! More

Awesome experience This dealership was by far the most friendly and not in a "car salesman" way. Jim Himebaugh took the time to get to know me and my needs and found the This dealership was by far the most friendly and not in a "car salesman" way. Jim Himebaugh took the time to get to know me and my needs and found the perfect car. He also spent a lot of time going over all the major features of the car during the test drive and after the purchase. They were by far the best value for my trade as well. Thanks so much for sll of your help! I will be back. Giget More

Best dealership in the Lansing area outstanding sales experience with GLF. I was able to find the Explorer I wanted on line and was contacted within one day. Was able test drive, trade outstanding sales experience with GLF. I was able to find the Explorer I wanted on line and was contacted within one day. Was able test drive, trade my,old vehicle, and get the financing completed in just an hour. Both Will and Joel did an outstanding job in getting this deal done. More

Great service, Awesome Staff! Everyone at Grand Ledge Ford was friendly and helpful. Most of all they knew about all the vehicles on the lot. Questions answered on the spot, no wai Everyone at Grand Ledge Ford was friendly and helpful. Most of all they knew about all the vehicles on the lot. Questions answered on the spot, no waiting for even the smallest details. I will definatly return there when I am ready for a new one! I will also recomend them to my friends and family. Thanks to Rob for such great service, I do appreciate it. More

Excellent experience working with Josh Preston In the time my wife and I spent with Josh we were very comfortable evaluating a used Corvette which we purchased. We never felt rushed or pressured t In the time my wife and I spent with Josh we were very comfortable evaluating a used Corvette which we purchased. We never felt rushed or pressured to make a decision and Josh was very helpful with our requests. During the process Josh had the patience to take any time necessary. Josh is a real asset to Grand Ledge Ford Lincoln and we would highly recommend your dealership because of him. More

Excellent experience Rob is especially helpful. Thanks, he was very pleasant to work with. He has offered to be available to explain the tech features of the car. Specifi Rob is especially helpful. Thanks, he was very pleasant to work with. He has offered to be available to explain the tech features of the car. Specifically, Sync has a lot features and Rob has offered to assist in explaining them. More

Best Car Buying Experience I was apprehensive about car shopping, but a friend recommended Grand Ledge Ford. Everyone was so nice and patient. Rob Beckwith, my salesperson, was I was apprehensive about car shopping, but a friend recommended Grand Ledge Ford. Everyone was so nice and patient. Rob Beckwith, my salesperson, was great. I purchased my car about a month ago and in that time I have not stopped raving about my great experience. More

Very Customer Service Oriented I did research online to decide what vehicle I wanted to buy, and eventually found the exact one I wanted (newer used) at GLF. I made an appointment f I did research online to decide what vehicle I wanted to buy, and eventually found the exact one I wanted (newer used) at GLF. I made an appointment for a test drive and loved the vehicle. The salesperson was very accomodating. When I came back with my husband to purchase the vehicle, once again, the salesperson (Rob Beckwith), sales manager and everyone else we encountered were great. Rob even programmed our phones to sync with the Bluetooth in the vehicle. After the purchase, I got an email and a phone call to make sure everything was okay. Above and beyond what I expected coming in. I would definitely recommend this dealership to anyone. More