Morrie's Grand Ledge Ford

Service completed as requested. Took longer than expected - nearly two hours to complete oil change and tire rotation. Took longer than expected - nearly two hours to complete oil change and tire rotation. More

I have been dealing with this dealership for years. My latest encounter was with the Service Department and it will be my last. My car had a safety recall. I scheduled an appointment directly with the My latest encounter was with the Service Department and it will be my last. My car had a safety recall. I scheduled an appointment directly with the service department. I received 3 email confirmations and a phone call the day before where I spoke directly with someone in service to confirm. I drove into the service bay at my appointed time. There were no other customers present, but 2 service managers were there. The head guy looked annoyed when I approached and asked what I needed. I said I had an appointment for a recall check. He said ‘what’s your phone number?’, found my appointment (apparently) and that was it. After I received this survey, I received a email from the Head of Service asking for me to please give a good review and if I couldn’t to please contact him. So I called him. When I explained what had happened, his response was ‘okay, so…’. I said ‘that’s not good customer service.’ He just said ‘okay.’ No apology. No promise to do better. Just a big ‘who cares.’ Oddly, I care enough about where I do business that I get to choose places that treat customers better. More

Customer service was nice. They were very helpful in answering my questions. I will return. They were very helpful in answering my questions. I will return. More

I would not want to take my vehicle anywhere else. Always get above and beyond my expectations. Always timely knowledgeable and friendly service Always get above and beyond my expectations. Always timely knowledgeable and friendly service More

Good overall service experience just need some tweaks with overall phone communication. I would definitely continue going to their dealership. with overall phone communication. I would definitely continue going to their dealership. More

Our experience with the service department was outstanding! The fact that we didn’t have to leave our home was such a blessing for us older folks. Every person we dealt with, were both kind and outstanding! The fact that we didn’t have to leave our home was such a blessing for us older folks. Every person we dealt with, were both kind and knowledgeable! Thank you so much! AAA+ More

We are checked in quickly and usually wait in the lobby. One hour to one and a half we are done One hour to one and a half we are done More

Location close to home. Service department understood my issue & did their best to rectify it. Friendly & courteous. Service department understood my issue & did their best to rectify it. Friendly & courteous. More

Our sales team lead by Rob Beckwith was very nice to work with. As in most car purchases there was back and forth haggling however it was fun and agreed upon transaction was reached,... Sad to see my favor with. As in most car purchases there was back and forth haggling however it was fun and agreed upon transaction was reached,... Sad to see my favorite truck go bye bye however on to my new adventure with my newer purchase!!! More

I was able to make my appointment on the Ford app. They were ready when I pulled in and took my car immediately. The work was completely very quickly. They were ready when I pulled in and took my car immediately. The work was completely very quickly. More