Morrie's Grand Ledge Ford

Grand Ledge Ford Service fails to live up to expectations I can't say enough good things about LaFontaine Ford's service department. I had originally purchased my 2016 Ford Explorer from Grand Ledge Ford and I can't say enough good things about LaFontaine Ford's service department. I had originally purchased my 2016 Ford Explorer from Grand Ledge Ford and from day one I had complained about the right front passenger seat rocking and making a noise when the vehicle was turning. Twice GLF looked at it and claimed they couldn't duplicate the problem though pulling out of the dealer it still existed. Finally I called Ford Motor Company to see what could be done, and they recommended taking it to another dealer which is how I ended up with LaFontaine. The people in service listened to my problem and discovered the issue and ordered a new seat track which resolved the problem. This dealer is where I plan to take my business from now on. They aren't consumed by trophies like GLF, they are consumed by customer satisfaction. More

The price we paid ended up lower than what had been quoted u We test drove several 2018 Ford Escapes on a Saturday and Josh, Nate and Mike located one at another Michigan dealership that had the features and equ We test drove several 2018 Ford Escapes on a Saturday and Josh, Nate and Mike located one at another Michigan dealership that had the features and equipment we desired. We made a deposit and the attempt to get the vehicle from the other dealership began. Communication on Tuesday and Wednesday about the arrival, pricing and rebate availability became very confusing as different team members were present and conflicting information was or wasn't passed on to the team we ended up dealing with when we signed the final papers. On an up note, that final team which now included Jeff, came up with additional rebates and other savings that made all the confusion and frustration worth while. When we took delivery of our new Ford Escape on Friday, we had excellent assistance from Nate and Matthew to make us comfortable with all the new technology and features. Drove away very satisfied and pleased. Only remaining problem is that the dealership that Grand Ledge Ford obtained the vehicle from did not send the entry number for the door keypad keyless entry. Nate has arranged for the Service Department to assist us with solving that issue. More

Excellent Experience!! I was welcomed upon entering the dealership. Rob Beckwith did a great job of matching a Ford Escape that met all of my preferences. This is my first I was welcomed upon entering the dealership. Rob Beckwith did a great job of matching a Ford Escape that met all of my preferences. This is my first lease, and I had a lot of questions. It was a surprise to me that there are higher mileage lease options, and Rob gave detailed information so I could make an informed decision. I also received instructions on the vehicle’s features before leaving the dealership. Jim Himebaugh was also very helpful in explaining add-on options for the lease. Will definitely come back in the future! More

Repeat customers Just bought our third vehicle with Rob. He goes above and beyond every time and we appreciate the attention to detail that he strives for. We highly r Just bought our third vehicle with Rob. He goes above and beyond every time and we appreciate the attention to detail that he strives for. We highly recommend him and Grand Ledge Ford! More

An awesome experience! This is the third new vehicle we have punched through Rob. Each time has been awesome. He has been able to get us the vehicle we wanted at great price This is the third new vehicle we have punched through Rob. Each time has been awesome. He has been able to get us the vehicle we wanted at great price and has always taken the time to explain the new features with us. We will definitely go back for any future purchases. More

Always courteous and helpful I appreciate that I can trust the team at Grand Ledge Ford. I have never had a feeling that I was being taken advantage of. I appreciate that I can trust the team at Grand Ledge Ford. I have never had a feeling that I was being taken advantage of. More

Very helpful and information supplied was excellent I was treated very professionally and quickly information was supplied. I am very happy with my new truck (2nd one from this dealership) and am comple I was treated very professionally and quickly information was supplied. I am very happy with my new truck (2nd one from this dealership) and am completely satisfied with the service and craftsmanship. More

Friendly and honest From the moment I walked in the door, I had their undivided attention, but not for a moment did I feel any pressure to buy or even look. I made it cle From the moment I walked in the door, I had their undivided attention, but not for a moment did I feel any pressure to buy or even look. I made it clear that I wanted to spend very little, just wanted a reliable used car. Nate spent the better part of the afternoon with me, looking for a car, test driving and purchasing. You'd think I was spending much more money there. I've already recommended GL Ford, and Nate, as I related my unexpected, near emergency car shopping day. They worked with me, staying late so I could take care of details I did not start my day anticipating. I'm very happy with the car. It's solid and clean. I can hardly believe that I was able to get an ideal car that quickly, and one so affordable. More

A Great Experience Rob Beckwith — The Most Laid-Back, Easy-to-deal-with Auto Sales Professional I’ve ever worked with! No pressure, knew the answer to every question, Rob Beckwith — The Most Laid-Back, Easy-to-deal-with Auto Sales Professional I’ve ever worked with! No pressure, knew the answer to every question, mild-mannered! I enjoyed my experience with Rob! I love my new MKZ and I’m sold on Grand Ledge Lincoln! I usually dread the part with the Finance manager, but even that part was a breeze! I’ll be back in three years, Rob! More

Always satisfied with the sales and service provided by GLF Our family has leased several vehicles from Grand Ledge since they opened. The salesmen and the service department has always been first rate and des Our family has leased several vehicles from Grand Ledge since they opened. The salesmen and the service department has always been first rate and deserve the many awards received. We will be back in October when our truck lease is up. More