Morrie's Grand Ledge Ford

No other auto dealer comes close We've now purchased two vehicles from Grand Ledge Ford and we can't imagine going anywhere else for a vehicle. From walking in the building to drivin We've now purchased two vehicles from Grand Ledge Ford and we can't imagine going anywhere else for a vehicle. From walking in the building to driving away with our new vehicle my wife and I felt very welcomed and valued. Marianne and Cosmo kept us company during the waiting period, Mike gave us the best congralutions and Jim kept us laughing during the paperwork. The star of the show, however, was Rob Beckwith. He knows his products, gave us a fair deal that fit our budget and continually made sure we were comfortable and happy with the process. Everyone is part of a big, happy family here. If you want sleezy, pressured sales, go somewhere else. If you want to be treated like family, go to Grand Ledge Ford. More

A Dealership with a Heart It has been a pleasure dealing with Grand Ledge Ford. They are your full service dealership. When a Coyote ran into my car the Collision Center dealt It has been a pleasure dealing with Grand Ledge Ford. They are your full service dealership. When a Coyote ran into my car the Collision Center dealt with my insurance company and repaired the vehicle as if it was new. I was given a loaner for the full duration of the repair. Not only did they wash the car, they also detailed the insides. When they found that the little rascal did more damage then originally thought, they dealt with the insurance company without any problems, all before I picked it up.. The Service Center people go way beyond the normal response other dealerships (take the keys and make you wait) do. They explain what is going to happen and give you an estimate of how long it will take. They will escort you to their waiting area and offer you a delicious beverage. If you need a lift home they make that happen as well. On many occasions, when repairs or recalls occur, and it would take a long time I was even given a loaner. This was greatly appreciated since I live about 45 minutes away. When my vehicle has been service they will thoroughly go through the repairs or service with a detailed inspection report. After all of that you are then escorted to your vehicle which has now been cleaned and washed. Making an appointment is easy too. Since I work odd hours it is nice to go to their web site and schedule an oil change. I saved the best for last, their sales department. I have purchased all of my vehicles from Grand Ledge Ford through Rob Beckwith. I can't ask for a better sales person who will look out for you at every turn. I even called him at home about a question and come to find out that he had just came out of the shower. My question was readily answered and he changed his plans to meet me at the dealership. I never have felt pressured and if he doesn't know an answer for my questions he will most definitely find out. BOTTOM LINE: I personally think of Grand Ledge Ford not as a full service dealership, but as a vital resource that goes beyond the scope of a normal business. They truly care and most importantly RESPECT ME. Sure mistakes happen but you can rest assure that they will do their utmost to correct the problem. I am glad that I have people (Grand Ledge Ford) that care for me not just as a customer but as Family. More

Wouldn’t go anywhere else for my Fords ! Always clean , professional and courteous. We are repeat customers of new and used vehicles as well as the service department . Always good service . Always clean , professional and courteous. We are repeat customers of new and used vehicles as well as the service department . Always good service . BTW check out the vintage Lincoln in the showroom! You know they’re reputable when they care enough about the Ford Motor Company to display it’s stunning historical artistry. More

PLEASANT AND KNOWLEDGEABLE WILL DEFINITELY WILL WORK ROB QUALITY EXPERIENCE WITH ROB Thank you for a great experience. Will definitely use his services again and I will recommend him him to anyone who wants QUALITY EXPERIENCE WITH ROB Thank you for a great experience. Will definitely use his services again and I will recommend him him to anyone who wants to buy a new car. More

Rob Beckwith, Check this Sales Consultant Out. He's Golden I feel that my life has improved since my husband and I wanted a new Ford SUV. I am 79 yrs young, active with a Cattle Dog. Rob has a talent for Liste I feel that my life has improved since my husband and I wanted a new Ford SUV. I am 79 yrs young, active with a Cattle Dog. Rob has a talent for Listening to what we needed and presented to us at a price that we could handle..He also taught me how to do the Hi-Tech parking with no hands. I truly recommend him to you, for a no-pressure, pleasant Car Buying Experience. More

Recent cqr purchase I have now purchased 2 cars through Grand Ledge Ford and continue to be very satisfied with the service and the individuals who work there. I have now purchased 2 cars through Grand Ledge Ford and continue to be very satisfied with the service and the individuals who work there. More

Amazing experience This is the first time I had gone to a dealership and the salesman had worked this hard to help me get the best interest rate on my car loan. Rob was This is the first time I had gone to a dealership and the salesman had worked this hard to help me get the best interest rate on my car loan. Rob was an amazing salesman and the dealership itself was so helpful. Rob went thru my entire vehicle with me to be sure I knew how everything operates and gave me his cell to call him anytime if I had any questions at all. I had an amazing experience and I would totally recommend the dealership and my salesman Rob to my family and friends! More

Excellent service! From the minute we walked through the doors we were greeted by friendly staff and sent directly to the right salesman for the car we wanted! From the minute we walked through the doors we were greeted by friendly staff and sent directly to the right salesman for the car we wanted! More

Amazing customer service My experience at GL Ford was the best customer service ever at a dealership. I first worked with Josh Preston, whom was a outstanding!!!!! He contacte My experience at GL Ford was the best customer service ever at a dealership. I first worked with Josh Preston, whom was a outstanding!!!!! He contacted me as soon as I called the dealership, told him what I was looking for, he brought the vehicle to my home, the next day he had everything ready for me, was the easiest most pleasant process ever in all my years of buying cars, he bent over backwards for me. Being my first smart car he then turned me to Rob Beckwith to finalize the sale and to teach me about the car. Rob was amazing and so knowledgeable. He took so much time with me and was so patient!!! Shout out to my finance person Jim Himebaugh, so friendly and prompt, i was in and out in less than an hour and didn't feel pressured into anything more than I needed. Thank you so much Josh, Rob and Jim!!! Barry the owner and Maryann Cox are amazing and managers came out to hug me and congratulate me! I felt like family and treated with the best customer service. I will recommend all my family and friends to GLF More

Thank you Grand Ledge Ford & Craig Ervin! This was my first purchase at Grand Ledge Ford and when I walked in the door I was immediately greeted and noted the many awards that they have receiv This was my first purchase at Grand Ledge Ford and when I walked in the door I was immediately greeted and noted the many awards that they have received for customer service. My experience was the most relaxing and enjoyable vehicle-buying experience that I have ever had. Craig Ervin was outstanding - personable, friendly, and knowledgeable. My 8 year old son thought he was awesome too! Craig kept in contact without being pushy and listened to my needs and timeline. He also knows his products very well and provided an in-depth walk-through of all of my vehicle's features to help me get the most out of my new ride. I would recommend him to anyone who is in the market for a new vehicle. It is easy to see why Grand Ledge Ford has won so many awards. Thank you for a great experience. More