Morrie's Grand Ledge Ford

I have leased/purchased two vehicles from Dorene Fuller in recent years. Dorene went out of her way to assist in finding the right vehicle for me. She then worked feverishly to locate a vehicle to meet my in recent years. Dorene went out of her way to assist in finding the right vehicle for me. She then worked feverishly to locate a vehicle to meet my specifications, even calling me on her day off. I will continue to purchase my vehicles from Dorene and recommend her to all my family and friends. The absolute best financing was offered to me. In addition, the service department provides outstanding service. More

I have dealt with Grand Ledge Ford for over 40 years and am very pleased with the service and Ron Kemp, who is now retired, over the years. I am sure that his replacement will be just as helpful and great am very pleased with the service and Ron Kemp, who is now retired, over the years. I am sure that his replacement will be just as helpful and great as he was. Service was done as promised and even more than I asked for. "They found a nail in my tire and fixed it for me." Very timely as promised and as clean as when I left it. Am very Pleased. Thanks for a great job, Martha More

Friendly atmosphere, excellent customer service. Dorene knew the Ford product and represented it well. Support from both the finance managers was great. Pricing was more than fair, and they gave me a great knew the Ford product and represented it well. Support from both the finance managers was great. Pricing was more than fair, and they gave me a great deal on my trade-in. Would definitely recommend this dealer to anyone. More

This is an excellent dealership to do business with. They tell you exactly what the pricing will be and stick with it. There was no high pressure sales what-so-ever. I live 110 miles from this dealersh They tell you exactly what the pricing will be and stick with it. There was no high pressure sales what-so-ever. I live 110 miles from this dealership and I will be going back for all future purchases and leases. We have a total of 4 Fords/Mercury's in the family and this was my first visit to Grand Ledge, because of color choice they had in stock. They were so pleasant and easy to deal with. I would recommend this dealership to any of my friends or family. More

I've been a lease customer of Grand Ledge Ford for several years now and I'm always more than pleased with the service I receive on the showroom floor as well as in the Service Department. Marian several years now and I'm always more than pleased with the service I receive on the showroom floor as well as in the Service Department. Marianne Cox is very customer service oriented, extremely personable and has always gone above and beyond in assisting me with my vehicle lease needs. (And believe me, I'm not an easy customer to work with!) In fact, every person I've encountered in the GL dealership is friendly, from the receptionist to a salesperson on the floor - even the owner (Barry) takes time to step out of his office to either greet me or wave. When I picked up my last car in December, one of their salesmen took time out of his day to program my cell phone and the Sync option and explained a lot about this feature to me in a way I could understand. (Since I'm "techno challenged", this meant a great deal to me!) Their service department is excellent - Kayla does a great job replying quickly to emails/calls. When I dropped in for an oil change last week, the young woman working at the Service Desk was informative, friendly and knowledgable about cars as well. (By the way, it's nice to see more women in auto industry as a whole, and especially as sales and service professionals.) They even took care of a recall notice (that I had ignored!)while changing my oil. When I asked them about an area on the dash that looked spotted, they used a cleaner to try and minimize the apearance and took the time to explain how it might have been a result of the manufacturing process and suggested cleaners I could use at home if it reoccured. If your looking for great customer service, a plentiful vehicle inventory, friendly, knowledgeable sales professionals and an honest and helpful service department, definitely consider Grand Ledge Ford as THE place to buy or lease a vehicle in Michigan! More

Had nothing but excellent customer service and felt these folks truly cared for my needs as well as the sale of a good Ford product, I feel they went the extra steps to have me feeling very satisfied & pleas folks truly cared for my needs as well as the sale of a good Ford product, I feel they went the extra steps to have me feeling very satisfied & pleased with my purchase, thanks again for all your help and time. More

Grand Ledge Ford made me feel comfortable buying my new Fusion. I traded in my Saturn and a VW Cabrio and walked out with such an upgrade, I smiled all the way home. Always love shopping somewhere and leav Fusion. I traded in my Saturn and a VW Cabrio and walked out with such an upgrade, I smiled all the way home. Always love shopping somewhere and leaving like I made out with a steal. Great group of folks. More

Grand Ledge Ford LM is always prompt at getting my Taurus in, fixing it right the first time, and giving it back just how I left it. Jim and Dennis in service are fantastic. The place is clean and as a wom in, fixing it right the first time, and giving it back just how I left it. Jim and Dennis in service are fantastic. The place is clean and as a woman I always feel comfortable there and TRUST them to take great care of my car!!! More

Barry Merril is the owner of this dealership. When appropriately approached about a service concern he was rude, condescending, and treated me in a demeaning manner. Although there are many fine emplo appropriately approached about a service concern he was rude, condescending, and treated me in a demeaning manner. Although there are many fine employees at this dealership the owner sets the standard for how people are treated. He treated me like he could care less what I thought of him or his dealership. Supply and demand will prevail. He must be a very wealthy man to treat a concerned and dedicated customer like dog. More

RIPPED OFF, LIED TO, AND THEY DAMAGED MY CAR!! They RIPPED OFF, LIED TO, AND THEY DAMAGED MY CAR!! They put a 100% markup on their parts. Their parts come from Carquest, it's not like they're high p RIPPED OFF, LIED TO, AND THEY DAMAGED MY CAR!! They put a 100% markup on their parts. Their parts come from Carquest, it's not like they're high performance parts. So we decided to have our car serviced elsewhere for half the price and told them that we would just come pick up the car. So when they put the wheels back on they stripped all of the chrome covers - now all have to be replaced. They won't admit that they did this, and they never told us that they had any problems with getting them off when we came to pick up the car. The chrome covers on the back wheels that they didn't touch are fine. INFLATED PRICES, INCOMPETENT MECHANICS, AND MANAGERS THAT TRY TO BLAME A PROBLEM ON SOMEONE ELSE RATHER THAN OFFERING A SOLUTION. More