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Morrie's Grand Ledge Ford
Grand Ledge, MI
1,271 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,271 reviews
September 01, 2010
I talked to Phil Wright over the phone about my 2001 White Expedition. It had a striped out spark plug. With talking to Phil we decided on a Helicoil repair. I brought my vehicle in with an appointment White Expedition. It had a striped out spark plug. With talking to Phil we decided on a Helicoil repair. I brought my vehicle in with an appointment being the next day. The next day it was fixed, and I was called with the price being lower then I thought it was going to be. I have to say that throughout the process I had a very good customer serviced experience, and the work was done very well. I am very happy to find a good, friendly, trustworthy repair shop. I plan on getting more repairs done there in the future. It is not the closest repair shop to me at far. It's about 35 miles away from me. Keep up the good work Phil and Larry. Thanks, Mike L. More
by langspam
Employees Worked With
Phil Wright, and Larry Edwards, Larry Edwards
August 31, 2010
The service appt for our Sable was complicated. We needed routine maintenance & inspection, A.C. repair, and front suspension repair. Our Service Advisor, Philip Wright, explained everything clearly, answeri routine maintenance & inspection, A.C. repair, and front suspension repair. Our Service Advisor, Philip Wright, explained everything clearly, answering our many questions with patience, even though it required a good deal of his time. It was obvious that his #1 goal was a satisfied customer! All of the service work was done well, leaving no after-service problems for us. More
by CK7
Employees Worked With
Philip Wright
August 30, 2010
I was pleased with the quality of work done on my car, the time involved in resolving my car's issues, and the friendly and caring attitude of the service writer (Philip Wright). My previous service exper the time involved in resolving my car's issues, and the friendly and caring attitude of the service writer (Philip Wright). My previous service experiences have been with Jim, which have always been very positive, so your service writer selections are spot on. My greatest concern with the service I receive through your dealership relates to the cost involved. It's just difficult to accept that the cost for certain "common" services at your service department run at least 15-20% higher than non-dealership service centers in the area. Also, your $90/hr labor rate, despite it being competitive with other dealership service departments, sure has climbed from the $75/hr rate from not long ago. If the strategy of dealerships is to make the cost of non-warranty service so arduous that customers consider trading in their money pits for a new car, complete with a warranty and payment, then perhaps you're succeeding. More
by rsjodoin
Employees Worked With
Philip Wright
August 29, 2010
No pressure sales. Kim was extremely patient and helped me find the perfect car for my budget. I love, love, love my new Fusion. Fernando made the closing understandable and clear. Very nice people all aro me find the perfect car for my budget. I love, love, love my new Fusion. Fernando made the closing understandable and clear. Very nice people all around and a great selection of cars. Great experience overall and I will definitely be telling everyone I know. More
by est8prof
Employees Worked With
Kim Fast & Fernando Duran
August 27, 2010
Grand ledge ford had great customer service! Very nice and friendly people. Mitch and Fernando were AWESOME!! And very helpful , I love the car that i got and would recommend them to everyone!! The prices and friendly people. Mitch and Fernando were AWESOME!! And very helpful , I love the car that i got and would recommend them to everyone!! The prices were good and they came up with the best plan they could to get me in a car! More
by lizmireles
Employees Worked With
Mitch W and Fernando, Mitch Wojtacha
August 26, 2010
Mitch was fantastic to work with! He got me the exact car I wanted and was the best salesperson I've ever dealt with. I even recommended him to two co-workers who are looking for cars. Fernando was very car I wanted and was the best salesperson I've ever dealt with. I even recommended him to two co-workers who are looking for cars. Fernando was very friendly and explained financing perfectly. A+ service!! More
by AmyParker
Employees Worked With
Mitch and Fernando, Mitch Wojtacha
August 26, 2010
Extremely quick to respond to my online credit app (thanks, Sid!). Referred to Bob by a friend. Quick and easy. This was the first vehicle I've ever purchased from a dealership and I was extremely sat (thanks, Sid!). Referred to Bob by a friend. Quick and easy. This was the first vehicle I've ever purchased from a dealership and I was extremely satisfied with the service I received. I would recommend Bob to anyone looking to purchase a new or used vehicle. More
by tlblowers
Employees Worked With
Bob Wachterhauser
August 25, 2010
I was please with Phil Wright's overall ability to correct the problem and went out his way to accomodate my schedule and transportation. I wish I could say more but after receiving the excellent serv correct the problem and went out his way to accomodate my schedule and transportation. I wish I could say more but after receiving the excellent service, I will recommend to others to purchase/service their cars the future--I have been buying Fords at Grand Ledge Ford since 1994. More
by ralphfaulhaber
Employees Worked With
Phil Wright
August 23, 2010
Marianne Cox helped me to get the exact vehicle I wanted. When the vehicle was delivered, she explained all the new features to me, and she ensured the vehicle was ready for pick up on time. I had a great When the vehicle was delivered, she explained all the new features to me, and she ensured the vehicle was ready for pick up on time. I had a great experience at the dealership and will definitely be getting my next vehicle from Grand Ledge Ford. More
by stobey49
Employees Worked With
Marianne Cox, Marianne Cox
