Morrie's Golden Valley Cadillac

ABSOLUTLY THE WORST SERVICE EXPERIENCE OF ANY CAR DEALERSHIP I HAVE DEALT WITH OVER THE LAST 28 YEARS. BROUGHT MY CAR IN DUE TO THE CHECK ENGINE LIGHT COMING ON, THE LIGHT CAME ON ON A SATURDAY AFTE DEALERSHIP I HAVE DEALT WITH OVER THE LAST 28 YEARS. BROUGHT MY CAR IN DUE TO THE CHECK ENGINE LIGHT COMING ON, THE LIGHT CAME ON ON A SATURDAY AFTERNOON, THE SERVICE IS NOT OPEN SATURDAY NIGHT OR SUNDAY. SO I BROUGHT MY VEHICLE IN ON MONDAY A.M. AND THEY SAID MY WARRANTY EXPIRED ON SATURDAY AND PROCEEDED TO DO THE WORK AND CHARGE ME FULL PRICE. I CALLED THE WARRANTY COMPANY GMPP AND THEY SAID THEY WOULD HAVE HONORED THE WARRENTY SINCE IT EXPIRED ON SATURDAY AND THE SERVICE DEPARTMENT WASN'T OPEN. THEY SAID NO ONE FROM MORRIES EVEN CALLED TO CHECK ON THE WARRANTY, AND THAT I WOULD HAVE TO SEND IN A LETTER AND MY RECEIPT TO GET REIMBURSED FOR THE REPAIR. THEY SAID IT WOULD HAVE BEEN EASIER FOR MORRIES TO HAVE JUST CALLED AND HAD IT APPROVED BEFORE THE WORK WAS DONE, INSTEAD OF ME PAYING FOR IT. ONCE MY CAR WAS FIXED I DROVE 3 MILES AND THE SERVICE ENGINE LIGHT CAME ON AGAIN. BROUGHT THE CAR BACK AND THEY FIGURED OUT THEY FORGOT TO HOOK A HOSE BACK UP AND THAT WAS THE PROBLEM. THEY HAD REPLACED THE SAME SENSOR THAT WAS BAD 25000 MILES EARLIER AND WHEN I HAD LEFT THAT TIME I DROVE 1 MILE AND THE CHECK ENGINE LIGHT CAME ON AND THEY HAD TO TAKE MY CAR IN FOR 2 DAYS, BECAUSE THERE WAS ANOTHER PROBLEM THEY DIDNT SEE THE FIRST TIME. JUST BAD MANAGEMENT AND VERY POOR CUSTOMER SERVICE, THEY DO NOT CARE ABOUT THE CUSTOMER IN THE LEAST. I HAVE OWNED 4 CADILLACS IN THE PAST(2 AT PRESENT) AND WILL CONTINUE TO OWN CADILLACS BUT WILL NOT DO BUSINESS WITH MORRIES EVER AGAIN! More

Nicholas was a fabulous saleman. Very knowledgable of the car and made the transaction very smooth. Very professional and would definitely see him again to buy my next vehicle. car and made the transaction very smooth. Very professional and would definitely see him again to buy my next vehicle. More

I had a great experience. Their "Buy Happy" program is excellent. The ability to return the car with no questions asked and having common wear items like tires and brakes covered for 6 months m program is excellent. The ability to return the car with no questions asked and having common wear items like tires and brakes covered for 6 months makes buying a used car so much less stressful. They let my wife and I test drive the car we wanted by ourselves (without a sales person in the car) and we could go where we wanted. They had no issues with us having the car inspected by our mechanic. The fixed price was below the private party blue book value for the car. The car is in great shape and has performed wonderfully. There was no pressure to buy the car and there was no pressure to buy extended warranties, extras, etc. We were shown the options and Justin accepted our choice and move on. It was all quick, simple, and stress free. More

Called asking for Internet Sales "PB4W" and Called asking for Internet Sales "PB4W" and John helped even though we had to go to another dealership for the vehicle. John helped me through the Called asking for Internet Sales "PB4W" and John helped even though we had to go to another dealership for the vehicle. John helped me through the entire whole process from test driving to purchase. I highly recommend PB4W. More

We purchased a new vehicle from a different dealer in March of 2009. In November of 2010 we purchased a used vehicle from Morries Cadillac and Saab. Morries customer service was outstanding. Even thou March of 2009. In November of 2010 we purchased a used vehicle from Morries Cadillac and Saab. Morries customer service was outstanding. Even though we were buying a used Cadillac we were treated as if we were buying a brand new one. We love the car, the service and would definately go back there! Gary was outstanding and the finance deparment was VERY helpful when we needed financing! I even cancelled my bank loan and used the dealership instead. Thank You Morries for a wonderful time buying a car! There customer service was above and beyond, unlike the Millers Chevrolet in Rogers that we bought a brand new vehicle from last year. More

We went to discuss options for getting a new vehicle after being referred to give Carter a call and we left with a beautiful Cadillac! After purchasing a plethora of vehicles in 29 years of marriage, after being referred to give Carter a call and we left with a beautiful Cadillac! After purchasing a plethora of vehicles in 29 years of marriage, we have never purchased the 1st vehicle the salesman showed us! More

We drove 2 hours to find the perfect car. My fiance and I are just starting out on our own and Quality and price are very important for us. We needed someone who would work with us. He made us very comfortab are just starting out on our own and Quality and price are very important for us. We needed someone who would work with us. He made us very comfortable and gave us all of our options on his best selection. Gary went and turned on our vehicle so it would be warm before we test drove it. He brought us into a lighted shop so we could really see what we were looking at since it was dark and gave us plenty of time to discuss our purchase without being pressured. We ended up getting a great vehicle from a great place with great people. More

I would like to applaud Heidi Gerst for her exceptional service as a sales consultant. She is knowledgeable and dependable, and makes looking for the right car fun and informative. I learned so much from service as a sales consultant. She is knowledgeable and dependable, and makes looking for the right car fun and informative. I learned so much from one e-mail she sent. She is invaluable in my book and I will recommend her to others- in fact I have already referred one person. The other sales consultants were also very helpful even though they knew Heidi was working with me. I found everyone at the dealership to be helpful and extremely hospitable. Thank you also to Joe Seppa. I say "Hats off to this dealership"! I would be happy if this were the only dealership I ever have to work with again! Thank you! Marsha Speed More

Gary Carter was a pleasure to work with. His knowledge of cars and vast experience are very impressive. The additional perks that Morrie's provides to their customers made it an easy choice to buy my veh of cars and vast experience are very impressive. The additional perks that Morrie's provides to their customers made it an easy choice to buy my vehicle there. I highly recommend Morrie's Cadillac to anyone looking for a new or used vehicle. More

Our experience couldn't have been better! Everything and everyone involved did a great job finding us what we needed and wanted. Heidi was so great to us, she made everything run smoothly and was so persona everyone involved did a great job finding us what we needed and wanted. Heidi was so great to us, she made everything run smoothly and was so personable. It was professional yet the most relaxed car deal I've ever experienced. I knew we were being taken care of! Joe, Aaron and Bill we all very helpful as well. We knew everyone there was taking the extra step to make sure our car deal went smoothly. Instead of having a high stress car sale we had a nice Saturday buying a car! Thank you to everyone involved but a special thanks to Heidi Gerst! More