Morrie's Buffalo Ford - Service Center

Efficient and easy to work with. ..shout out to Shiela in Service department ..... made it easy to get done what needed doing ..shout out to Shiela in Service department ..... made it easy to get done what needed doing More

Aaron in the service department was terrible to work with, took 5 weeks to get some A/C lines done with very few updates throughout. He tried to charge me for an alignment after I told him not to do one with, took 5 weeks to get some A/C lines done with very few updates throughout. He tried to charge me for an alignment after I told him not to do one and that the vehicle had just had one a few months prior. After 2 weeks had gone by he told me he could not get a hold of my warranty company, I called one time and sat on hold for 12 minutes to get the claim started myself. Aarons customer service was the worst I’ve ever dealt with. I will never be back to Buffalo morries More

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I brought my truck in there for a specific problem. I showed him what the problem was very simple fixed when they called me. They said it would be X amount of dollars I told him do not fix it. I will b I showed him what the problem was very simple fixed when they called me. They said it would be X amount of dollars I told him do not fix it. I will buy the part and do it myself and when I got there to pick my truck up, they did a diagnostics check which didn’t need to be done and charge me a lot of money will not ever take anything back there. More

Easy, efficient, and straight to the point service. Thank you for your time and commitment. Looking forward for the next visit. Thank you for your time and commitment. Looking forward for the next visit. More

Love the valet service. And the ease of making appointment. I will be back as a customer. And the ease of making appointment. I will be back as a customer. More

Performed all service on time as needed and informed me of needed repairs that need attention of needed repairs that need attention More

Didn’t have our paperwork for the oil changes… asked why no car wash, he said he have to request it.. wasn’t one offered even after that… no car wash, he said he have to request it.. wasn’t one offered even after that… More

This was a recall fix. I was impressed with the friendly and helpful attitude. The work was done when I was told it would be done. The car even got a wash! Yay! I was impressed with the friendly and helpful attitude. The work was done when I was told it would be done. The car even got a wash! Yay! More

The communication could improve. I had no idea my car was actually completed and I could not get through with a phone call. The number attached to the text and email does not work "d I had no idea my car was actually completed and I could not get through with a phone call. The number attached to the text and email does not work "disconnected" when I found another number on the website and got through the automated options nobody answered the phone. So I just showed up. The actual work done was fine and I enjoyed the inspection video, but it did not specify that my work was completed. Not the first communication issue I've had. When I bought the car I was told I'd be called to set up my rust protection. After a month I called to get it set up. More