Morrie's Buffalo Ford - Service Center

Scheduled appointments don’t mean a thing to them, not the way a shop should be run. I had an appointment scheduled for 11am, got there early and was told it might not get done that day. They also didn’t the way a shop should be run. I had an appointment scheduled for 11am, got there early and was told it might not get done that day. They also didn’t have a loaner car for me to use. I didn’t get my service completed that day and still haven’t. Not sure I’m going to go back again. More

They are under staffed in a couple of areas and recently experienced a software crash. But a new guy stepped up and followed up on my vehicle repair and I got my vehicle back sooner than expected. The key t experienced a software crash. But a new guy stepped up and followed up on my vehicle repair and I got my vehicle back sooner than expected. The key takeaway from all this is to keep the customer informed on progress or issues. More

Morries Buffalo Ford is always on top of the problem, great people and service.Thanks for the help. great people and service.Thanks for the help. More

Lack of communication with me on how long my truck was going to In for service had a 300 appt arrived at 245. Truck did not get into service until 345 after I complained to my service advisor. Very bad going to In for service had a 300 appt arrived at 245. Truck did not get into service until 345 after I complained to my service advisor. Very bad experience with the quick club service advisers was rude and had an attitude More

They provided excellent customer service and my car was done ahead of schedule which was great done ahead of schedule which was great More

Close to home. Used their service department in the past. Varies in hospitality depending on service agent. Used their service department in the past. Varies in hospitality depending on service agent. More

Great service, car back as promised. Used the valet service so it was very nice experience Used the valet service so it was very nice experience More

While easy to make an appointment, after I dropped my car off at 7:50 am for a less than 1/2 day recall issue and an oil change, they never called to let me know my car was ready. We showed up at 4:30 and th off at 7:50 am for a less than 1/2 day recall issue and an oil change, they never called to let me know my car was ready. We showed up at 4:30 and they were still doing an oil change. They did not seem at all prepared to help us. Then told me my Michelin tires with only 27,000 miles on them were “nearly bald”. Since we bought the vehicle new from Morrie’s Buffalo we asked to have them look into whether we had defective tires. We have received absolutely no follow up to that issue. Completely unimpressed by this service. Not trustworthy advice. More

There was a Ford recall on our F150. Morries handled everything very well! The appointment was easy to schedule. The drop off was easy. And service techs completed the update as expecte Morries handled everything very well! The appointment was easy to schedule. The drop off was easy. And service techs completed the update as expected. Nice work to the Morries Team! More

It seems they make too many appointments and cant get your car done. I waited all day, no one called me. I called at the end of my work day, and was told it wouldn't be done that day. Would be nice if so your car done. I waited all day, no one called me. I called at the end of my work day, and was told it wouldn't be done that day. Would be nice if someone would have updated me. Why do you have appointments if you can't honor them? More