Morrie's Buffalo Ford - Service Center

Help with a problem called Amber about today 7/16/14. Amber is and has always been very willing to help me with any issues I have had to call her about regarding my Ford Escape which she sold to me in 10/ Amber is and has always been very willing to help me with any issues I have had to call her about regarding my Ford Escape which she sold to me in 10/14. More

After 2 days and $667 we left with nothing fixed. Conversation overheard between service reps deciding to put on new part on another vehicle in service rather than refund money. Nothing wrong with p Conversation overheard between service reps deciding to put on new part on another vehicle in service rather than refund money. Nothing wrong with part. Felt high level of dishonesty. Another lady came into service department asking for quote on dent. First service rep quoted her a price and second rep increased the quote substantially. Same as they did for us earlier. They spent 5 hours trying to remove bolt on our pickup. Wanted us to give them approval to ruin our turbo to get bolt out. We told them no. Told them we would drive the vehicle home and have it fixed there. We asked them to give us pictures of what they found to show our local mechanic who Morries defamed in an attempt to further their work. They did nothing and charged us $667, One time traveling we had problems, stopped into dealership in Utah. They fixed it and wouldn't charge us. What a difference in dealerships. Would never recommend Morries dealership! After returning home we had our pickup serviced by a local business. The bolt in question came right out within minutes. We were there when they removed it. It was not stainless steel as Morries told us and it was not cross threaded. Morries told us EGR delete kit was illegal, but it is not in Nebraska where we live. Our local serviceman repaired our vehicle and we had it back within a day. Morries have called us and wanted to refund us one hour of labor in return for us not vocalizing this complaint. We refused. More

Customer service is always top notch as is the quality of work. The staff is always friendly and knowledgable and the prices are compatible with the market. I just don't know why it should take 1.5 hours, or work. The staff is always friendly and knowledgable and the prices are compatible with the market. I just don't know why it should take 1.5 hours, or more, to change the oil.(?) When I'm in having the oil changed and always check out any good deals that may be of interest. I have bought three vehicles from Tony in the last 5 years, always a good experience. May be in the marked for a good Pickup pretty soon and Tony will be the "Go-To" guy. More

Morries Ford was a great dealership to work with. Shelia Andrews was very friendly making sure we were taken care of and listened to our needs. She worked with the repair men to get our truck fixed as fast Andrews was very friendly making sure we were taken care of and listened to our needs. She worked with the repair men to get our truck fixed as fast as possible. The repair was quick and well done. I would take my vehicles to Morries Ford for any future repairs or maintainance. More

Sheila was very helpful in my purchase of four tires, she took all the time needed to ensure we chose the best/correct tire and set up the appointment for the next day. Tires were installed on super fast an took all the time needed to ensure we chose the best/correct tire and set up the appointment for the next day. Tires were installed on super fast and they even kept their promise to beat any other tire deal found. Excellent service. I would use this dealership again. Thanks Sheila! More

I purchased my car at a different Morrie's and was told I could get the free car washes from the Buy Happy program from the Buffalo Morrie's Ford, since that is closer to where I live. When I walked into the could get the free car washes from the Buy Happy program from the Buffalo Morrie's Ford, since that is closer to where I live. When I walked into the service department to get a car wash, I was ignored. I tried to get someone's attention for a few minutes and finally started to walk out. Then someone paid attention and checked to see what I wanted. The Morrie's I bought my car at always dries the car off without asking. The Buffalo Morrie's gave me my car back dripping wet (in winter) with a bent license plate and bent license plate holder and to top it off, some of the change I had in my coin holder was missing! I would rather drive almost an hour to the Brooklyn Park Morrie's for better and friendlier service. I figure if they (Buffalo) can't wash a car without damaging it, completing the job, and taking my change, there is NO way I am going to have them touch anything else on my car. I do not recommend this dealer! More

I purchased a brand new Explorer from this dealership and had a wonderful buying experience. -- However, a fault in the steering mechanism of the vehicle kept me coming back for service MANY times over the c had a wonderful buying experience. -- However, a fault in the steering mechanism of the vehicle kept me coming back for service MANY times over the course of the two years I had the vehicle. At the 5th time, I asked to speak with the GM who assured me that he would get the issue resolved. -- After 6 more service visits, I tried to pursue the Lemon Law to resolve the issue. Upon hearing of this, Mark called me and YELLED AT ME for not giving him enough attempts to fix the vehicle. He used VERY foul language and spoke in a tone that was anything but professional. --- I encourage anyone considering working with this dealership to avoid it at all costs. More