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Morrie's Buffalo Ford - Service Center
Buffalo, MN
602 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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602 Reviews of Morrie's Buffalo Ford - Service Center
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October 16, 2018
A+ customer service in the service department. I dropped of 2 vehicles and Joe took care of me for both of them. I told him a specific time I needed the first one done and he told the mechanic an I dropped of 2 vehicles and Joe took care of me for both of them. I told him a specific time I needed the first one done and he told the mechanic an hour earlier just to make sure they get it done and they were an hour and a half earlier that what I originally said. They also got my other vehicle done the same day and I was able to pay over the phone and pick it up after hours. Happy customer Zach. More
by Zach O.
Employees Worked With
Joe Long
April 27, 2016
Great sales team Every one of the sales team Associates that I have met at Morrie's Buffalo Ford, throughout my 4 year experience with them, have been wonderful! Rece Every one of the sales team Associates that I have met at Morrie's Buffalo Ford, throughout my 4 year experience with them, have been wonderful! Recently I met with Roger Bonk to evaluate upgrading and he has been very insightful of all my needs, likes, and dislikes throughout the process. I recommend sitting down with Roger the next time you're in. More
by Ashley G
Employees Worked With
Joe long , Roger Bonk
April 25, 2016
Great service as always! Joe and Shaun in service, and our salesman Mike are all great! Always great service and completed quickly. With a family of five Fords, I am there qui Joe and Shaun in service, and our salesman Mike are all great! Always great service and completed quickly. With a family of five Fords, I am there quite often and have never had a negative experience. No one ever pressures me to buy services, I don't need/want. I will be back soon. More
by Brad S
April 22, 2016
Oil Change I brought our Ford Explorer into Morries Buffalo Ford for an unscheduled oil change, and they had it done in less time than they estimated and washed I brought our Ford Explorer into Morries Buffalo Ford for an unscheduled oil change, and they had it done in less time than they estimated and washed it. FANTASTIC! Great Job Morries! More
by Ford Nut
Employees Worked With
Joe,long
February 12, 2016
Always great Every time I go to morries buffalo ford I'm 100% satisfied with my service and trust that they did only what was needed. Sheila and Shawn are great to Every time I go to morries buffalo ford I'm 100% satisfied with my service and trust that they did only what was needed. Sheila and Shawn are great to work with and always can answer my questions. My vehicle is always in and out quickly More
by Chris3883
January 20, 2016
Ford F150 Service Melissa in Parts was outstanding. Kept me informed of the progress on my truck. Provided exceptional customer service.. Would return for future se Melissa in Parts was outstanding. Kept me informed of the progress on my truck. Provided exceptional customer service.. Would return for future service an time.. More
by DeanGuida
Employees Worked With
Melissa Ponting
December 24, 2015
60,000 mile check-up Brought my vehicle in on Tuesday morning for oil change and 60,000 mile check-up. Was greeted by Shawn with a smile and positive attitude which is ref Brought my vehicle in on Tuesday morning for oil change and 60,000 mile check-up. Was greeted by Shawn with a smile and positive attitude which is refreshing. Shawn got my escape in and out in a timely fashion that worked for me - since I work the night shift (he's aware of this and goes out of his way to get me on my way). More
by tammy,u
Employees Worked With
November 12, 2015
Always excellent service This is my second vehicle from Morrie's Buffalo Ford. I have always received excellent service. I went in for an oil change and Eric remembered I ha This is my second vehicle from Morrie's Buffalo Ford. I have always received excellent service. I went in for an oil change and Eric remembered I had purchased tires from him and he told me about free tire rotation. When I went in to purchase tires he explained the difference between the different tires after listening to what I wanted. More
by Olaf's Mom
October 30, 2015
Outstanding automotive service provider Absolutely outstanding service and support from the Morrie's Quicklane team in Buffalo. Took my car in for brakes, and there was an issue on the parts Absolutely outstanding service and support from the Morrie's Quicklane team in Buffalo. Took my car in for brakes, and there was an issue on the parts and agreed to price, however, your team took care of everything to my complete satisfaction. If it is possible to turn an issue into a praise worthy experience ... your team did it! As a result, I have taken my truck back for some service work, and my daughter's car for 4 new tires. Simply outstanding service organization that really stands behind their promises. More
by themichaelmurphy
Employees Worked With
Bryce Bishop, Eric Wassather
October 17, 2015
Disorganized Service Area My rating is specifically for Quicklane operations. Like most people I have a busy schedule and time is precious. Considering this I decided to sc My rating is specifically for Quicklane operations. Like most people I have a busy schedule and time is precious. Considering this I decided to schedule an oil change appointment and was told by Shawn that with a scheduled appt it would take about 40-45 mins. With a scheduled appointment that is a bit long but since I have the "Buy Happy" oil package my options are limited without paying out extra cash. I planned on 45 minutes. I got there on time, checked in and sat down. We (my wife and I) checked in with Bryce. After about 20 minutes I overheard the two guys behind the desk going over the paperwork saying that one of the service guys TJ (or similar sounding name) had taken back the wrong car and it was put ahead of others who were waiting. I looked up and noticed that it appeared that I was the person who was "waiting" as my car had not moved. I didn't say anything but watched as they jockeyed my car with another one that was already in the bay. So I continued to sit patiently. While sitting there I asked Bryce if it would be possible for my car to be washed after the service work and he promptly said it sure. So we sat, and sat, and sat. Finally after about an hour and fifteen minutes, I stood up and walked out of the waiting room and walked towards the service bay to see if my car was still on the lift. To my surprise it was still sitting on the hoist but there was nobody around it. Finally after about 3-4 minutes I saw a service tech walk underneath my car and began to drain the oil from under the hood. That is correct, after and hour and fifteen minutes after my scheduled appointment they were just starting the oil change. I walked back into the waiting room and sat down. I told my wife about what I had just seen and Bryce caught on that I was not happy. Bryce told me he was going to go check on the status of my car and I responded that I knew where they were... just starting it. A short time later Bryce came back and said they were almost done. He offered me a car wash code for a nearby car wash as it would be faster and he knew I wanted to get going. Finally, after nearly 1.5 hours I had my car back, minus the car wash. The thing that bothers me most is that I am tied into my oil change package for the time being so I have no choice (again without paying additional money) but to complete my package and then move on to a more organized shop that will not waste my time. I should have been out of there no more than 30 minutes. What is the point of having an appointment if is still takes 1.5 hours and I am not really saving much money. Once my purchased package is up I will certainly for pay the extra $5 and go to the nearby Valvoline and get in and out in 20 minutes or less. I get it if I was just a drive up and they were busy and I had to wait for an open time slot. But to have an appointment and to turn a simple oil change into what I experienced is unacceptable. Bryce was a good guy and I have no problems with him. It is the unorganized and inefficient way that service department is ran. More
by GuyFromBuffalo
Employees Worked With
Bryce Bishop
