Morrie's Buffalo Ford - Service Center

Took my F150 in for service, very poor communication. I call the service line and they told me to drop it off and it was sent for a 7:50 am appointment. It got to the end of the day Friday and I didn't I call the service line and they told me to drop it off and it was sent for a 7:50 am appointment. It got to the end of the day Friday and I didn't hear anything so I called. The person that answered said my truck wasn't there and they know nothing about it. After 10 minutes of them making me feel stupid, they found my keys in the drop box from the night before, no obe must have checked the box all day. Was then told they would look at it on Monday. Called on Monday afternoon and they said it would not get looked at till Tuesday. Service rep was supposed to get back to me on Wednesday, and never did. Called on Thursday morning and my service representative was gone on vacation, another rep said he was on it and should be done by end of day. No call, so I called again just in case I could still pick it up and they said they never got to it. They finally called Friday late morning and was done. Went to pick it up , but they couldn't really tell me much about the oil consumption issue, just to bring it back for next oil change. Asked another rep and he said it's a known Ford issue, they just need to follow steps to see how bad it is before they can make a decision. Had to pay for an oil change, that was just changed about 1500 miles ago, even though Ford knows its an issue. Terrible communication and I'm a business owner that was with out his truck for over a week. Now I'll have to go thru more hoops when I bring it back after it burns more oil. Better communication would have gone a long way. Customer service sucks now days just about every where! More

Morries Ford has always been accommodating. I had my Explorer in for an oil change last week. I love how well they take care of my car I had my Explorer in for an oil change last week. I love how well they take care of my car More

The Service advisor was very understanding and also willing to help out in a bad situation willing to help out in a bad situation More

First time at dealership. Very polite and professional. Answered all my questions and did service work in a very timely manner Very polite and professional. Answered all my questions and did service work in a very timely manner More

I didn't feel pushed into buying my truck. Both those working in sales and service area were very kind and professional. Both those working in sales and service area were very kind and professional. More

They were very accommodating. I did not have an appointment and was able to get an oil change and tire rotation while I waited. Very courteous and helpful staff. I did not have an appointment and was able to get an oil change and tire rotation while I waited. Very courteous and helpful staff. More

Service was quick and efficient. Service adviser Kayla Pinter answered any questions I had and with a friendly demeanor. Extremely satisfied. Thanks Service adviser Kayla Pinter answered any questions I had and with a friendly demeanor. Extremely satisfied. Thanks More

Unexpected issue with new brakes. cable had rusted and.parts were not available so truck was needed.longer. service person provided a estimate.and explained.the need. I was given a loa cable had rusted and.parts were not available so truck was needed.longer. service person provided a estimate.and explained.the need. I was given a loaner vehicle until parts and repairs were finished. Overall very good experience. Well done.buffalo ford. Thank you Trevor for showing and explaining the added service needed. More

Always great service here, everyone is so helpful with all my car needs whenever I need to bring my vehicle in. all my car needs whenever I need to bring my vehicle in. More

Great job ! !! Thanks for the hard work and honesty with out car. Will be back as usual !! Thanks for the hard work and honesty with out car. Will be back as usual More