Morrie's Buffalo Ford - Service Center

I had an appointment that was for valet. They had my phone number incorrect so when they were going to come get my truck I wasn’t there because they never called. I called a little while lat They had my phone number incorrect so when they were going to come get my truck I wasn’t there because they never called. I called a little while later and they said they would be back to pick it up. They never came. I called later in the day and had to reschedule for the next week. This time i had to do shuttle service instead of valet. When I showed up and dropped my truck off they didn’t have a driver to bring me back to work. I had to wait for an hour before one of the service guys finally gave me a ride since they still didn’t have a driver for me. More

The service writer Amanda Jo Merritt. Terrible customer service. Worthless at her job. Over booked vehicles being serviced for the day. Wasn’t going to let us know this and was just going Terrible customer service. Worthless at her job. Over booked vehicles being serviced for the day. Wasn’t going to let us know this and was just going to keep our vehicle for the weekend without saying anything. When the lead transmition tech scolded her. Took the keys for our vehicle. She decided to Snapchat the incident complaining about it. Extremely inappropriate and unprofessional. I’ve been told this isn’t the first time she’s done her job at the worst she can. Thank god for Jamie Graham stepping up and resolving the issue! He’s the best!! More

The oil change and inspection went well. I appreciated the discount I was given from Morrie's for my birthday. I appreciated the discount I was given from Morrie's for my birthday. More

I brought my car the earliest they offered (8 am) and they didn’t get it in at all that day. It took them 3 days to tell me what was wrong and how much it would be. I got there to pick up my car and it w they didn’t get it in at all that day. It took them 3 days to tell me what was wrong and how much it would be. I got there to pick up my car and it was $100 more than what they told me over the phone. More

Customer service was very helpful . mechanic did a great job .all in all very pleased with service mechanic did a great job .all in all very pleased with service More

Dropped off my truck to get some parts replaced. Did not receive any update until I called the next day to be told my truck had not been worked on yet. No one seemed to know what needed to be done o Did not receive any update until I called the next day to be told my truck had not been worked on yet. No one seemed to know what needed to be done on my truck or when it would be done. Once the work was finally done I was told I was being charged for a part I thought would have been covered under warranty but was not told until after it was installed and I would not have replaced the part at this time if I had know beforehand. More

Trevor was great at communicating with me. He kept me informed throughout the day and he was easy to understand. He kept me informed throughout the day and he was easy to understand. More

Very easy to work with. Did a great job. Made repair with my fleet vehicle seamless. Did a great job. Made repair with my fleet vehicle seamless. More

Thanks to Sheila Andrew's I'm rating Morries high. Other Advisor that started my RO almost ruined my experience. Sheila took over my Repair Order and did great. Other Advisor that started my RO almost ruined my experience. Sheila took over my Repair Order and did great. More

Awesome service! Joe was excellent to deal with. The video was very helpful too! Highly recommend this service dept! Joe was excellent to deal with. The video was very helpful too! Highly recommend this service dept! More