Morrie's Buffalo Ford - Service Center

I bought a tunnel cover through Ford using my points and $1200.00. That was way over priced. I found out later I could have bought same one at a topper place for only $800.00. Ford is way over priced. I sho $1200.00. That was way over priced. I found out later I could have bought same one at a topper place for only $800.00. Ford is way over priced. I should have done my research before I bought it from Ford. Right after it was put on I showed the guy that put it on that the seal was coming off. He just shrugged and said it would be fine. Then it fell off & got caught between the tail gate & tunnel cover & my tail gate would not shut. So then I showed the service writter it fell off & he said he had to order part through Ford. 3 weeks later I called to get status. He said opps, I forgot to order it and need to take pictures of it for warranty work. So I brought my truck in for him to take pictures. Then he had to go to Ford for approval on warranty work. Called after a week & he said still waiting for approval from ford. More

Love this dealership. Handled the scheduling and made sure everything was done quickly. Definitely recommend Morries Buffalo Ford. Handled the scheduling and made sure everything was done quickly. Definitely recommend Morries Buffalo Ford. More

Great service. Just need more timely coupon offers The offer I received expired before my next oil change. Just need more timely coupon offers The offer I received expired before my next oil change. More

Fast and efficient service, friendly and helpful employees, was able to get a same day appointment in quick lane for an oil change. employees, was able to get a same day appointment in quick lane for an oil change. More

It's ok. Standard dealer stuff, high prices for service. They were short staffed multiple times in service people to quote my repairs. Had to pay for investig Standard dealer stuff, high prices for service. They were short staffed multiple times in service people to quote my repairs. Had to pay for investigation of a noise that had a clear TSB (tech service bulletin) for a known issue. More

1.5 days after my appointment time my car had not yet been looked at and was not going to be diagnosed that day. I had previously stated I needed the car back so I picked it up and scheduled elsewhere. N been looked at and was not going to be diagnosed that day. I had previously stated I needed the car back so I picked it up and scheduled elsewhere. No one seemed surprised or like anything was unusual about this timeline. Horrible business model! More

Anytime we have service done, it always take way longer than they state. Only brought vehicle in due to a recall. Dropped off at 7am and had to call at 4pm. Lady said she didn’t know where the car was and than they state. Only brought vehicle in due to a recall. Dropped off at 7am and had to call at 4pm. Lady said she didn’t know where the car was and would call me back. 45 minutes later I called back and a new person was working and she went home. Was told the car would be done within the hour… called back 90 minutes later and then was told it was done. No call saying it was complete. When I arrived, only 1 person was working and 3 customers waiting. When it was my turn they didn’t have my paperwork completed so I had to wait another 15+ minutes. More

The service was very quick! However we noticed after we left the dealership that the keyword suddenly doesn’t unlock the driver door. We didn’t have this issues before. We still However we noticed after we left the dealership that the keyword suddenly doesn’t unlock the driver door. We didn’t have this issues before. We still don’t know how to resolve this issue. More

Over the past five years, I had very satisfactory service at Morrie’s Buffalo Ford dealership. Previously I dealt with Morrie’s Ridgedale Ford in Minnetonka until they changed service management and staff t at Morrie’s Buffalo Ford dealership. Previously I dealt with Morrie’s Ridgedale Ford in Minnetonka until they changed service management and staff that caused me to leave that dealership due to a bad experience. More

Shelia is the best. Super efficient. Good communication. Always happy to work with her. Thanks. Super efficient. Good communication. Always happy to work with her. Thanks. More