Morrie's 394 Hyundai - Service Center

Breakdown Phil Carlson was my Adviser and he was very on top of things. My PT Cruiser stopped running and I brought it in for repairs. My first visit was just a Phil Carlson was my Adviser and he was very on top of things. My PT Cruiser stopped running and I brought it in for repairs. My first visit was just an ordinary oil change and it was found to have the fender-wells held up by plastic ties, they repaired that and repaired a seat that was coming apart as well. I was told I needed three belts replaced as the ties rubbed the belts and had damaged them. Took it home after this repair, oh yeah, replaced the battery also. Next morning I went to leave the house and the car would not start. Had it towed back and again they checked it and found the starter and battery cable was shot. They called and again gave me the issues at hand, plus a loaner car for work, and had my car repaired in 48hrs. Its running better and I can only thank Phil and staff in Service with great work. The managers really assisted with the problems at hand with a rental and had me on my way. Thank You Morries for having great people and friendly too. Krista More

Awesome Service I recently had to get my car towed in for service :-( What I thought was going to be a hassle turned out to be easy and un-stressful thanks to Jim Blo I recently had to get my car towed in for service :-( What I thought was going to be a hassle turned out to be easy and un-stressful thanks to Jim Block, Tyler Johnson, and Phil Carlson! Jim made the service guys aware of my situation BEFORE I even got there and the Service Team got me right in, assessed my vehicle and even got me a rental to use until my car is fixed! More

Buyer beware Do not buy a used car from this place. You will be sorry. The worst customer service ever. The sales reps and service are the rudest people i have ev Do not buy a used car from this place. You will be sorry. The worst customer service ever. The sales reps and service are the rudest people i have ever delt with. I have had my truck for 3 months and it has been back to service 7 times. They cannot diagnose a problem to save their life. I am now back for the 8th time and am still getting treated poorly. After spending 16000 dollars on a very low milage truck. I have had nothing but problems and mistreatment. Buy from somewhere else. More

The Small Things I was unable to remove my license plate and replace it with a new one because one of the screws had been stripped. Nick, the service manager, had one I was unable to remove my license plate and replace it with a new one because one of the screws had been stripped. Nick, the service manager, had one of the service techs take a look at it to see if it could easily and quickly be removed. The work was done quickly and free of charge, due to the fact that I am a repeat customer. In addition, the service tech that greeted me upon arriving and leaving was incredibly pleasant and courteous. These are the kind of acts that keep customers coming back. Great experience! More

service department Nice experience, and good, quick service. Our 2007 Elantra was in for two manufacturer's service campaigns, one to undercoat/rust proof the car, and Nice experience, and good, quick service. Our 2007 Elantra was in for two manufacturer's service campaigns, one to undercoat/rust proof the car, and the other to update the software associated with the power steering, which could have failed. An inspection was performed prior to work on the car, and it was discovered that the timing belt, which is recommended to be replaced at 60,000 miles, had not been. As the car had just gone over 100,000 miles, and I figured that I was living on borrowed time,I had them replace it. I could have had it replaced else where at a lower price and saved around $175, but I opted for the convenience as they all ready had the car on site, and they could do it NOW. More

Awesome service experience!!!!! I really like all the employees customer service!!! They always get me in and out of there as fast as they can which is important to me as busy as I I really like all the employees customer service!!! They always get me in and out of there as fast as they can which is important to me as busy as I am!! Kristen is also very positive and very nice and calming to deal with. A+ service all around!!! Thanks Morries!!!! More

Great. Sara Snyder is an exceptional customer service person. Mary was great checking me in and Pat, the mechanic did a great job on the repairs of my car. Sara Snyder is an exceptional customer service person. Mary was great checking me in and Pat, the mechanic did a great job on the repairs of my car. I will definitely return to this dealership for any repair issues and or purchase of another vehicle. And will definitely recommend this location to others. More

Lost Hub Cap At any car dealership the sales person may sell you your first car, but it's the Service Department that sells the second. So, 20 months ago, when I At any car dealership the sales person may sell you your first car, but it's the Service Department that sells the second. So, 20 months ago, when I bought my Sonata from Morrie's 394 Hyundai, I didn't write a letter telling about how great the service was. If it hadn't been great, I would have walked out without the car. But, two weeks ago, I got my first real opportunity to test out the service department in a meaningful way. I had purchased my car in a hurry because my old one died. The new one, came with hub caps, which I wasn't thrilled about, but at least they were nice ones, so I took it. Well, I brought my car in a few weeks ago for the 70,000 mile tune up and to get the tires rotated. When I got home, I discovered that one of the hub caps was missing. I called the service department, and they ordered a new one to replace it. I prepared myself emotionally to get the typical corporate line. "I'm sorry but..." When I got to the store, they had ordered a stock hub cap. They looked at the three still on my car and concluded that they were after market ones purchased somewhere else. Jake Bristlin, the service advisor took a photo of them and began searching on the internet for a replacement. He also went to numerous stores looking for that hub cap. He texted me many photos of anything that fit what I had told him I liked. He assured me he would keep looking until he found a set that I liked. A few days later he found a set and purchased them. He assured me that if I didn't like them once they were on the car, he would go out again. He repeated this as he put them on my car. The service was great, but for me the real test comes when a company "owns" a problem and doesn't push it onto the customer. They passed that test!!! I also have to add that I have worked with Dave Minikus in the Sales Department many times. He is not the one that I purchased the car from...that person left shortly after I got the vehicle. He has continually approached me every time I enter the showroom... Never trying to sell me, but always helping me with my latest need, such as making my new cell phone work with my car. Bottom line... The service after the sale has been excellent, and that is a rare find. Rick S More