Morrie's 394 Hyundai - Service Center

Lost Hub Cap At any car dealership the sales person may sell you your first car, but it's the Service Department that sells the second. So, 20 months ago, when I At any car dealership the sales person may sell you your first car, but it's the Service Department that sells the second. So, 20 months ago, when I bought my Sonata from Morrie's 394 Hyundai, I didn't write a letter telling about how great the service was. If it hadn't been great, I would have walked out without the car. But, two weeks ago, I got my first real opportunity to test out the service department in a meaningful way. I had purchased my car in a hurry because my old one died. The new one, came with hub caps, which I wasn't thrilled about, but at least they were nice ones, so I took it. Well, I brought my car in a few weeks ago for the 70,000 mile tune up and to get the tires rotated. When I got home, I discovered that one of the hub caps was missing. I called the service department, and they ordered a new one to replace it. I prepared myself emotionally to get the typical corporate line. "I'm sorry but..." When I got to the store, they had ordered a stock hub cap. They looked at the three still on my car and concluded that they were after market ones purchased somewhere else. Jake Bristlin, the service advisor took a photo of them and began searching on the internet for a replacement. He also went to numerous stores looking for that hub cap. He texted me many photos of anything that fit what I had told him I liked. He assured me he would keep looking until he found a set that I liked. A few days later he found a set and purchased them. He assured me that if I didn't like them once they were on the car, he would go out again. He repeated this as he put them on my car. The service was great, but for me the real test comes when a company "owns" a problem and doesn't push it onto the customer. They passed that test!!! I also have to add that I have worked with Dave Minikus in the Sales Department many times. He is not the one that I purchased the car from...that person left shortly after I got the vehicle. He has continually approached me every time I enter the showroom... Never trying to sell me, but always helping me with my latest need, such as making my new cell phone work with my car. Bottom line... The service after the sale has been excellent, and that is a rare find. Rick S More

Was treated very poorly by service agent, Doug Platt. Mr. Platt blamed third party company for screwing up my sensor when they installed tires 5 months, 5,000 miles ago. When asked why the sensor didn't Mr. Platt blamed third party company for screwing up my sensor when they installed tires 5 months, 5,000 miles ago. When asked why the sensor didn't go off prior he stated that the there is no time limit for when these sensors go off and the only reason we have these sensors is because people weren't doing their job of checking their tire pressure when filling up with gas so the federal government had to get involved. He continued on to talk about his $30,000 dollar specialized computer and how it would tell us exactly what was wrong- computer said that the sensor was not installed properly. Had opportunity to talk to mechanic and asked him if he thought it was weird that my tires were installed 5 months/5,000 miles ago and the light was just coming on now and he said he thought that was weird. Throughout entire time at dealership- Doug treated me with no respect and was very condescending. I left dealership and my Sensor light came back on within 20 miles after leaving dealership. Went back the next day and mechanic had to call Hyundai Hotline to get answers- ended up being an issue that was covered under warranty- was not third party's fault, evidently Doug's $30,000 dollar computer makes mistakes! Service manager was out of town-but made it clear to service agent that I wanted to talk to him when he came back into town and asked if I should call or wait for the manager to call me. Was told manager would call me. Waited and waited, never received a call, so I called him. Explained to him the situation and he said that that did not sound like Doug and Doug usually gets really good reviews. That was all he said in response- asked for the general manager to call which he did. Told him of the situation and he also said that that did not sound like Doug and he was sorry and that was all he could say. Was disgusted with manager response to situation, evidently managers at this dealership condone rude, and condescending service agents. More

Service is always very good at Morries. The cost for replacing a headlight was extremly expensive. Hyundai makes the car so an average person cannot repair a simple headlight. Therefore, we had to take replacing a headlight was extremly expensive. Hyundai makes the car so an average person cannot repair a simple headlight. Therefore, we had to take it in and an oil change and headlight replacement was almost 100 dollars. More

Morries 394 Hyundai service department was great to work with; they were responsive, attentive and friendly. They explained the process and stuck with the plan. They were able to resolve the issue with th with; they were responsive, attentive and friendly. They explained the process and stuck with the plan. They were able to resolve the issue with the charging system before the end of the day and reviewed their findings making sure I was satisfified. Thank you, Jesse, for your professional and courteous attitude, it made my day a little easier. More

Very quick turnaround for my oil change appointment. It took approximately 30 minutes for my appointment. My only disappointment was the car wash was broken which I know is not the service advisers fault. took approximately 30 minutes for my appointment. My only disappointment was the car wash was broken which I know is not the service advisers fault. More

I found Adam great to work with in chosing the car in November. Very personable and friendly and normal! Chad was tough but that's his job! We nicknamed him the "clipper"! The service dept has always November. Very personable and friendly and normal! Chad was tough but that's his job! We nicknamed him the "clipper"! The service dept has always been good...helpful and truthful. Yesterday I brought in our new used car for service. We are enjoying the car immensely. The service dept as usual was great---Jesse was my point man. I had quite a laundry list of small items to fix and they addressed them all. Because of the "Buy Happy" warranty, all the fixes were covered. I love paying nothing!! The only problem I have encountered is the small stain or gum-spot on the passenger side mat...we didn't mention it on the day of purchase thinking the other person had mentioned it...my perfectionist boyfriend is driven nuts by the stain! Although we wanted the dealership to replace the mats, they are offering to clean them again to see if that helps. It truly is the only problem I have encountered. So thanks to the staff of Morrie's Hyundai for a great experience buying and servicing my/our car! More

This was my first time every getting my oil changed because the car was brand new and Doug was very nice. He told me everything they were going to do and how long it would take. He showed me to the lou because the car was brand new and Doug was very nice. He told me everything they were going to do and how long it would take. He showed me to the lounge and said to make myself comfortable and he would come and find me when he was done. Once they were done he handed me the slip that said how the car was doing and rather than just handing it to me he explained everything it meant and he told me where the sticker was telling me when the next time I needed to come in. He was more than helpful and very very friendly. More

This was my first time have my automobile serviced with Morrie's. The customer service was great. the waiting lounge was comfortable. I was in and out in no time at all! Morrie's. The customer service was great. the waiting lounge was comfortable. I was in and out in no time at all! More

Customer service was great! Was in an out in 1/2 an hour or so. Service was very professional and did a check list for my 7500 mile check up. Service was polite and explained everything. or so. Service was very professional and did a check list for my 7500 mile check up. Service was polite and explained everything. More

Jesse was a tremendous help when I visited the morning of 9/12. Not only was he kind enough to accept my vehicle for repair without an appointment, but he was able to have someone look at it and fix it befo 9/12. Not only was he kind enough to accept my vehicle for repair without an appointment, but he was able to have someone look at it and fix it before I left work the same day! I had received a poor alignment the previous night from Tires Plus in Minneapolis, and Jesse was able to fix my car the next morning--which I really appreciate. Also, he was very knowledgeable and provided me the before/after details of my vehicle's condition, which I really liked. I would recommend Jesse for his experience, professionalism, kindness, and most importanly trustworthiness to anyone who asks. Thanks for fixing my vehicle. I'll definitely keep coming back. Regards, More