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66 Reviews of Morong-Falmouth - Service Center
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November 11, 2019
Mark is a gem I have nothing but praise for Mark. He is not only a consummate professional at his job, but a kind and caring man. I have had my Audi serviced there I have nothing but praise for Mark. He is not only a consummate professional at his job, but a kind and caring man. I have had my Audi serviced there for 3 years and have nothing but great service. thank you, Mark. More
by bean7683
October 21, 2019
Outstanding Experience Everything about Morong FALMOUTH and John Phillips in particular is outstanding. John makes sure you end up with the best car for you, and he continue Everything about Morong FALMOUTH and John Phillips in particular is outstanding. John makes sure you end up with the best car for you, and he continues to check in and make sure everything is perfect over the years of ownership. He truly goes above and beyond all expectations to ensure complete satisfaction. When the time comes I’ll definitely be going back to John for my next new vehicle! More
by Happy Customer 714
November 08, 2018
Informative Call Called in to figure out the exact fuse I needed for my Jetta. Dylan was super helpful, emailing me the information and also informing me places I can Called in to figure out the exact fuse I needed for my Jetta. Dylan was super helpful, emailing me the information and also informing me places I can find it on the internet for future reference. More
by plaught
Employees Worked With
Dylan Koenig
September 17, 2018
Inspection Sticker Frustration Brought my Mazda in to get an inspection sticker on August 21 thinking naively that it would take perhaps an afternoon And maybe another day if the ca Brought my Mazda in to get an inspection sticker on August 21 thinking naively that it would take perhaps an afternoon And maybe another day if the car needed something (as it occasionally does). Was told I needed a special muffler gasket. So special in fact that none appeared to be in existence at the time (not on this planet anyway). They told me to call back later. So I called back a day later. Nothing. A couple days later. Nothing. A week later. Progress! The part has been confirmed to exist in Canada. You can imagine my jubilation at this news. Well is it coming here? When will it arrive? Verbal equivalent of a shrug. Two more WEEKS went by. Is the part coming? When will it arrive? Actual equivalent of a shrug as I had to go to the dealership and ask that in person because my voicemails were not being answered in a timely fashion (unless one defines timely as eight hours later). Finally at the end of my rope (and definitely near the end of my available time) I did something I never do - I called the manager ... he didn't pick up so I left a voicemail. Hours passed... To his credit he did return my call, but after three weeks of waiting my patience was pretty much gone. Perhaps I am a bit spoiled by electronic tracking so precise that I know when the UPS guy stops to go to the bathroom, but I think three weeks is a little long just to find out if a part is coming. So I went to Meineke. They told me they could do the work that needed to be done THE NEXT DAY. Not three weeks from then. The next day. They also told me about some other things. They showed me a bare patch on one of my tires which Morong had not mentioned and that the tire was wearing because I needed new shocks. Also not mentioned by Morong. More
by Don Grimm
Employees Worked With
Jordyn Gilbert
May 29, 2018
Easy, low stress buying experience I reached out to Morong-Falmouth to inquire about a specific vehicle. Ashley Treadwell got right back to me and went through different lease and purc I reached out to Morong-Falmouth to inquire about a specific vehicle. Ashley Treadwell got right back to me and went through different lease and purchasing options. When I went in for a test drive, Dan Dunham helped me out with getting me into the car I wanted without any sales pitch or pressure which was greatly appreciated. Jake Couch helped me understand the terms of the lease and patiently walked through the paperwork with me. The whole process took less than 2 hours and was quite easy. I'd recommend family and friends! More
by Sarah
December 11, 2017
Great Help from Josh Gammon I am extremely happy with my new VW Alltrack from Morong Falmouth. Josh Gammon was great to work with. He was knowledgeable, responsive and straigh I am extremely happy with my new VW Alltrack from Morong Falmouth. Josh Gammon was great to work with. He was knowledgeable, responsive and straightforward in demonstrating the car and in making the deal. He showed me all the new features of the car and, more important, has offered to be a resource as I discover new questions about how things work. Thanks, Josh. Clarke More
by clarke
September 20, 2017
Out of State and needed Help Needed to get back to Ohio and had brake problems ! Your service dept squeezed us in and your driver Curt got us back and forth ! Thanks Matt for all Needed to get back to Ohio and had brake problems ! Your service dept squeezed us in and your driver Curt got us back and forth ! Thanks Matt for all you did to help us ! More
by Jack Tepper
Employees Worked With
Matt Marong , Curt White
August 14, 2017
First service visit I had a service visit because my car is one year old. Jessica was most helpful with this experience. She also helped me understand how to enter trip I had a service visit because my car is one year old. Jessica was most helpful with this experience. She also helped me understand how to enter trips via the navigation option. More
by harrell,karen28
Employees Worked With
Jessica Hogy
July 30, 2017
Loaner Car "Kindness" Solves Big Problem July, 2017... When a friend's VW developed serious mechanical problems during a long and late-in-the-day and deadline-driven journey to Downeast Maine July, 2017... When a friend's VW developed serious mechanical problems during a long and late-in-the-day and deadline-driven journey to Downeast Maine from the Boston area, Morong provided excellent service support AND offered a loaner car with generous terms... all of which helped resolve what could have been an inconvenient situation with an unhappy outcome. Significantly, Morong had no prior sales or service relationship with this customer or vehicle, so it seems their efforts went far beyond the norm. Makes us wish Morong could be OUR dealer! Kudos, Morong! More
by VeeDubsArentPerfect
Employees Worked With
Other Employees :
All service staff..., Dylan Koenig, Jessica Hogy, Kyle Crozier
July 28, 2017
Random act of kindness My Passat died on my way from Boston to Blue Hill Maine and needed major repair, requiring days. On a deadline for a funeral and return flight in 24 h My Passat died on my way from Boston to Blue Hill Maine and needed major repair, requiring days. On a deadline for a funeral and return flight in 24 hrs my only option was to have AAA tow car back to my family's hometown repairman near Boston. Even though Morong would not be doing the repair, Service Mgr Parker Sowles gave me a complementary 'loaner' for two days so I could get to Blue Hill and back....and then helped arrange AAA for tow of Passat back to Boston area.!! Gold Star "Random Act of Kindness" !!! More
by Macodell
