Morong-Falmouth - Service Center

Morong’s staff is very professional and I am always served well as a customer. Mark, the Service Manager, is always helpful and knowledgeable. served well as a customer. Mark, the Service Manager, is always helpful and knowledgeable. More

My contact with a service advisor was extremely unpleasant. Thanks to Dylan Koenig for coming to my assistance successfully without being asked. Bad experience WITH BAD CUSTOMER SERVICE. unpleasant. Thanks to Dylan Koenig for coming to my assistance successfully without being asked. Bad experience WITH BAD CUSTOMER SERVICE. More

I was unable to contact anyone in the service department by phone. I was directed to leave a message several times I called. I had an emergency tire repair and was visiting from out of state. by phone. I was directed to leave a message several times I called. I had an emergency tire repair and was visiting from out of state. More

Worst Customer Service for an Audi Dealership. Covid or no Covid, being asked to leave a voice mail message for service in unacceptable under any circumstances. Waiting hours for a return call with an emer no Covid, being asked to leave a voice mail message for service in unacceptable under any circumstances. Waiting hours for a return call with an emergency tire repair is just not right. More

Very sketchy service! And don’t stand by their work. Brought a 2017 Audi in for routine service about two weeks ago. Car was in good shape and all electronics were working. When I got the car back the Brought a 2017 Audi in for routine service about two weeks ago. Car was in good shape and all electronics were working. When I got the car back the navigation was completely non-functional. Brought it back in today to gave them correct whatever they did to it.😬 They would not take any responsibility and wanted to charge me $2700 to fix their error. Not sure how that makes sense to anyone?!! When we asked the person at the front, they just shrugged their shoulders. Just Absolutely no interest in customer service. More

Dishonest in that you bring a car in for something and they will tack on unnecessary extra parts and labor. Then they’ll add an extra charge for shop towels and cleaning the tools. Service manager just sa they will tack on unnecessary extra parts and labor. Then they’ll add an extra charge for shop towels and cleaning the tools. Service manager just says “that’s the way we do it” but I checked with another dealer where I bought this Q5 and they said half the work was unneeded More

After contacting you, I did receive a phone call the next day, which was impressive. Since then...crickets. I have since left another message, and am awaiting to hear back. day, which was impressive. Since then...crickets. I have since left another message, and am awaiting to hear back. More

Great place to get your car not fixed the first time they work on it! Very condescending workers too. Spend a little less time being a jerk and a little more time fixing cars! work on it! Very condescending workers too. Spend a little less time being a jerk and a little more time fixing cars! More

We have 3 Audi’s and Morong has always been a pleasure to work with! Service department is excellent and always easy to communicate with, the cars are always in and out in a timely fashion and always done ri work with! Service department is excellent and always easy to communicate with, the cars are always in and out in a timely fashion and always done right! Jess and Shannon are always very help! More

Conor Eagan Conor has on several occasions provided for me needed information about my Macan. Having his guidance enabled that me to make an informed decision Conor has on several occasions provided for me needed information about my Macan. Having his guidance enabled that me to make an informed decision with regards to maintenance and upgrades to my Macan. More