Morong-Falmouth - Service Center

Taylor is exquisite and offers her role an extraordinary skill set. Ea time I interact with this dealer that her involvement accompanies I'm faced with efficiency, direct knowledge, kindness, and a positive skill set. Ea time I interact with this dealer that her involvement accompanies I'm faced with efficiency, direct knowledge, kindness, and a positive end result. She certainly is a beneficial representative to her dealer group!!! More

Brought my R8 in for service for the first time at Morong Audi in Falmouth its sort of like boarding a plane you just reside yourself to trust the pilot and aircraft and relax. There was an all points inspec Audi in Falmouth its sort of like boarding a plane you just reside yourself to trust the pilot and aircraft and relax. There was an all points inspection of the car along with the requested service... It begain when i drove into the service dock area I was greeted by two attendants very freindly, polite and courtious... They directed me into the service desk again greeted warmly again they answered my questions and I was escorted to a waiting area that was very confortable with Wifi ( able to continue with my work) had a great view of a 2021 S4 which is fairlly priced ... All when well the estimate I was given was spot on my car taxied around to the lounge ( if you will) where I was waiting and off I went ... I highly recommend this Dealership and their Service department for outstanding customer service and attention to detail... I don’t recall their names sorry however, everyone I came in contact with had a smile and asked if I needed anything ... More

Alyssa was outstanding. Really knows her stuff and got me in and out promptly for an alignment. She’s a true professional. Really knows her stuff and got me in and out promptly for an alignment. She’s a true professional. More

Awful customer service. All aims are to get you to pay whether under warranty or just after. Endless claptrap jargon to get you thinking you need to pay more. Awful experien All aims are to get you to pay whether under warranty or just after. Endless claptrap jargon to get you thinking you need to pay more. Awful experience on every occasion I brought my new vehicle to be serviced. Never again! More

If I had to describe the Owner and Service Manager at Morong in one word it would be: Incompetent. Owner doesn't seem to care that his service manager is a failure. Service manager doesn't seem to re Morong in one word it would be: Incompetent. Owner doesn't seem to care that his service manager is a failure. Service manager doesn't seem to realize that he is awful at his job. More

This was by far the worst dealership experience I have ever had. I made one appointment online to service my VW and when I went to drop it off they had no record of my appointment. Okay, stuff happens, r ever had. I made one appointment online to service my VW and when I went to drop it off they had no record of my appointment. Okay, stuff happens, right? Made a new appointment for two weeks later, dropped my car off and got a text a couple hours later that they "will be unable to diagnose my vehicle today". What? I made a scheduled appointment (two actually) for a simple repair and I've been inconvenienced twice with no service being done. There suggestion was that I leave them the car for another day. Nope! When I picked up my car and expressed my disappointment, they clearly didn't care. Disorganized, bad customer service and a really bad experience. Go anywhere else but here. More

I contacted Ben in the Service Dept about 3 weeks ago and requested an estimate for a timing belt replacement.. Three weeks later, and two voice mails left for him without a response, I called again on 4-21 requested an estimate for a timing belt replacement.. Three weeks later, and two voice mails left for him without a response, I called again on 4-21-23 to speak to him. He called back, and at first acted like he didn't know why I was calling, but immediately claimed he had sent me an email (which I did not receive). His attitude was very dismissive, so I told him that I would have my car repaired elsewhere. More

They sure do enjoy deleting poor reviews here. Terrible service, took my all road in for the same issue 5 times. Not able to diagnose. Went to a local specialist who had the issue fixed on the fir Terrible service, took my all road in for the same issue 5 times. Not able to diagnose. Went to a local specialist who had the issue fixed on the first visit. More

On Monday, 11/21/22, with an appointment for 9 AM, I dropped my car off for service in the form of an oil change and inspection. We were provided with a very nice late-model Porsche Macan loaner. Later dropped my car off for service in the form of an oil change and inspection. We were provided with a very nice late-model Porsche Macan loaner. Later in the day, I received a call informing me the brakes need to be replaced. I authorized the recommended service. The repairs were completed late in the afternoon on 11/22/22. Since we live in Wells, Maine it was agreed that I could pay by credit card over the phone and pick up the car the following day on 11/23/22. The total charge was just under $4,000. I picked up my car on Wednesday 11/23/22. I spoke with several different employees and was assured the registration and insurance card which I had given to the service writer were placed back in the car. On Friday 11/25/22, the day after Thanksgiving, I couldn't find the registration and insurance card. Since it was late in the day, I decided to call 1st thing in the morning on Monday, 11/28/22. When I called on Monday, I eventually was informed that the registration and the insurance card had been located and would be placed on the manager's desk for mailing to me at our home address. There was also some type of plate/platter located that didn't appear to be ours and they offered to hold on to that until the next time we were in the area. We have informed delivery with the USPS and by Thursday 12/1/22 there was nothing in the mail to us from Morong. My significant other called Morong and left a voice message on the machine about the missing documents as I was recovering from minor eye surgery and resting. The message requested a call concerning the missing registration and insurance card. We did not receive a call back on 12/1/22. On Friday, 12/2/22, I had a follow-up office visit with my doctor in Portland. Following the OV, we drove over to Morong-Falmouth. My significant other, Mike Troiano, went into the office and initially spoke to a young pleasant lady at the front desk. As soon as he mentioned my name and the purpose for his being there, she recalled the missing documents and stated they may not have been mailed out yet and she would get the manager. After several minutes, a young man by the name of Payson came to the desk and mentioned the documents had just been mailed the day before which would have been 12/1/22. Needless to say, he was informed that we had expected the documents to have been mailed to us as soon as we notified them that they were not put back in the vehicle. That was on 11/28/22. They were reminded that in Maine vehicles are required to have the registration and insurance card in the vehicle at all times while being operated. The documents finally arrived yesterday 12/5/22 and the postmark on the envelope from the Pitney Bowes postage meter is 12/2/22. So not only were the documents not put in the mail to us on 11/28/22 when we first notified Morong, the phone call placed to Morong on 12/1/22 was not returned, and the representation that the documents were mailed on 12/1/22 appears to be a misrepresentation due to the date of 12/2/22 from the Morong postage meter. Frankly, after spending just under $4,000 for the repairs, the documents should have been placed in express mail to us long before they were just placed in regular mail to us on 12/2/22. The young lady at the front desk and the service writer are to be commended. In our opinion, your Porsche service manager Payson needs to learn how to prioritize. Respectfully, Mary Joyce Coughlan and Mike Troiano More

I have been waiting for weeks for the service dept to provide an estimate for my insurance company. No one in management will respond to my calls or messages. provide an estimate for my insurance company. No one in management will respond to my calls or messages. More